theedge-sports.comReviews:
495 reviews in the last 12 months1,378 total reviews
Excellent
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Most relevant positive review
Mar 14, 2024
Verified review
I ordered a smartwatch very late on Wednesday night, and the watch was delivered to me in Westmeath (from Cork) by Friday morning. I was very impressed with the very fast turn over and delighted I had it in time for the weekend.
Delivery was free but due to the high value of the smartwatch I paid 5€ for the UPS delivery but it probably wasn't even needed - happy to say that was the most expensive option for delivery so again I was happy with the service as recently I find delivery charges to be a lot.
Delighted I went with a local business and will recommend them to anyone I speak to, especially as the wat h I wanted was on sale also!
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Most relevant negative review
Mar 1, 2024
Verified review
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude.
The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Reviews for theedge-sports.com
4 days ago
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Got this email before I got my delivery or any update on the order
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Jul 13, 2024
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Ordered what were supposed to be cycling shoes but when I received them you could see that they were already used
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Jul 1, 2024
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Reliable service. Highly recommend
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Jun 13, 2024
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Location and range
Convenient location, no issue with parking, friendly and efficient staff. Good range of products.
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Jun 11, 2024
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I received a voucher throught the post which clearly had gotten wet and there's a water stain on it I'm v disappointed as I was living it as a present and it arrived a wk late so much for same day service
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Jun 4, 2024
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May 30, 2024
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May 26, 2024
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haven't received the items yet
Asking me to rate the shop when you said that you had stock but didn't. I still haven't received it yet
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May 21, 2024
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Bad
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May 7, 2024
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Very quick with delivery and no hassle with order
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May 5, 2024
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My order has no yet arrived and I did not get any way to track my order
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Apr 17, 2024
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Answer by theedge-sports.com
Apr 20, 2024
Hi Nick, sorry we did not have your race magnets ready within 1 hour 20 minutes of your order, but our confirmation email does ask you to wait 8 hours. If you wish to make an instant purchase, it is best just to call in to the shop and pick the item off the shelf, especially at lunch time on a busy Saturday. Glad that we were able to process the order for you while you waited though. Many thanks.
Apr 15, 2024
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Prompt service
The website was a little awkward to negotiate but service was quick. The recipient of the gift voucher I bought received it within 2-3 days of order
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Apr 13, 2024
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Mar 26, 2024
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Mar 23, 2024
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Order placed online 15MARCH and still has not been received 23MARCH
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Answer by theedge-sports.com
Apr 18, 2024
Hi Conor,
We did email you regarding the Strong Hand Grips on the 16th March, and were waiting on your response prior to shipping, hence the delay. Sorry about this, we should have further contacted you when no reply received. Many thanks for the order.
Mar 12, 2024
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I didn’t receive the item
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Answer by theedge-sports.com
Mar 14, 2024
Hello David,
I'm very sorry to hear this.
We received your order on the 5th March late in the afternoon and dispatched it the following day. A slight delay occurred by An Post however the tracking (which you should have received at the time of dispatch) shows it was delivered on the 8th March.
We were unaware there was an issue with your order until this review.
I have emailed you further details and also contacted the courier.
Kind Regards
Mar 3, 2024
Verified review
Poor experience
Ordered and paid for a product online for Cork in store collection, email confirmed that I could collect the following day. Arrived to store and waited 20 minutes while the team apparently were 'getting my order ready'. Eventually I was told by another staff member the product was out of stock and would not be back in stock for months and I would be processed a refund. Waste of my time.
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Answer by theedge-sports.com
Apr 18, 2024
Hi Kieran, thanks for the feedback. We do text and email when orders are ready for collection. You ordered on a Sunday, the 8 hour processing in the original order email that you would have received is 8 "working hours" to give us adequate time to process the order, and try to prevent you coming in early and wasting your time.
Sorry for the stock issue, due to a warranty issue with a cateye computer.
Mar 1, 2024
Verified review
Not enough staff in store/ poor attitude.
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude.
The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Answer by theedge-sports.com
Apr 20, 2024
Hi Liam, a little unfair but we take the feedback on board and know that all of us can continually improve. Sorry if one or two staff did not give you the excellent customer service that we are known for. We would love a bigger shop again to display all of the stock we want to offer to our customers, and would love if it were easier to find more great staff. All the best.
Feb 6, 2024
Verified review
Issue with the order, no correspondence since
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