theedge-sports.comReviews:
550 reviews in the last 12 months1,508 total reviews
Excellent
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Most relevant positive review
Mar 14, 2024
Verified review
I ordered a smartwatch very late on Wednesday night, and the watch was delivered to me in Westmeath (from Cork) by Friday morning. I was very impressed with the very fast turn over and delighted I had it in time for the weekend.
Delivery was free but due to the high value of the smartwatch I paid 5€ for the UPS delivery but it probably wasn't even needed - happy to say that was the most expensive option for delivery so again I was happy with the service as recently I find delivery charges to be a lot.
Delighted I went with a local business and will recommend them to anyone I speak to, especially as the wat h I wanted was on sale also!
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Most relevant negative review
Mar 1, 2024
Verified review
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude.
The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Reviews for theedge-sports.com
Mar 23, 2024
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Order placed online 15MARCH and still has not been received 23MARCH
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Answer by theedge-sports.com
Apr 18, 2024
Hi Conor,
We did email you regarding the Strong Hand Grips on the 16th March, and were waiting on your response prior to shipping, hence the delay. Sorry about this, we should have further contacted you when no reply received. Many thanks for the order.
Mar 12, 2024
Verified review
I didn’t receive the item
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Answer by theedge-sports.com
Mar 14, 2024
Hello David,
I'm very sorry to hear this.
We received your order on the 5th March late in the afternoon and dispatched it the following day. A slight delay occurred by An Post however the tracking (which you should have received at the time of dispatch) shows it was delivered on the 8th March.
We were unaware there was an issue with your order until this review.
I have emailed you further details and also contacted the courier.
Kind Regards
Mar 3, 2024
Verified review
Poor experience
Ordered and paid for a product online for Cork in store collection, email confirmed that I could collect the following day. Arrived to store and waited 20 minutes while the team apparently were 'getting my order ready'. Eventually I was told by another staff member the product was out of stock and would not be back in stock for months and I would be processed a refund. Waste of my time.
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Answer by theedge-sports.com
Apr 18, 2024
Hi Kieran, thanks for the feedback. We do text and email when orders are ready for collection. You ordered on a Sunday, the 8 hour processing in the original order email that you would have received is 8 "working hours" to give us adequate time to process the order, and try to prevent you coming in early and wasting your time.
Sorry for the stock issue, due to a warranty issue with a cateye computer.
Mar 1, 2024
Verified review
Not enough staff in store/ poor attitude.
I have consistently found that no matter how quiet the shop is, there aren’t enough staff. The shop is very overcrowded with stock leaving very little room to move around. There’s no real order to the items and the shop is generally messy. The staff appear disinterested, dismissive and a little rude.
The shop is in a handy location and is rather shop locally. However I’ll not be back unless things improve.
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Answer by theedge-sports.com
Apr 20, 2024
Hi Liam, a little unfair but we take the feedback on board and know that all of us can continually improve. Sorry if one or two staff did not give you the excellent customer service that we are known for. We would love a bigger shop again to display all of the stock we want to offer to our customers, and would love if it were easier to find more great staff. All the best.
Feb 6, 2024
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Issue with the order, no correspondence since
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Jan 26, 2024
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Ordered online, shop did not have my order when I went to collect. Had to take an alternative. It took 35 minutes to find this out. Assistant was very good and apologetic. Someone messed up. Usually my experience is very good.
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Dec 22, 2023
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Dec 20, 2023
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Super Team working at the Store. Very engaged and knowledgeable.
I have on occasion mentioned a particular product and potentially effort should be made to order it instore to prevent me and others going online. Personally, I prefer to support local business if I can get what I need so just a bit of feedback on that.
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Dec 19, 2023
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I was unable to enter my voucher code from SCAR adventure race when shopping online. I contacted customer service and they never replied. I still have the €50
Voucher unused
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Dec 16, 2023
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Poor communication
No response to an email query about returning an item by post.
No obvious information related to postage returns on website either (that I could find).
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Dec 8, 2023
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Great service, I had an issue with an online order and the staff were very proactive and helpful. The online system could be improved, size of runners is incorrect in some cases and filters are misleading.
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Dec 2, 2023
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They did want it said on the tin.
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Dec 2, 2023
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No experience, still waiting on delivery
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Nov 27, 2023
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Oct 26, 2023
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