I bought 3 new fuel injectors from them (303€ each) that I couldn't find anywhere else in Europe because of the BMW low supply rip-off tactic. The official dealship service in Greece wanted to charge 450-500€ for each one at the time.
Very satisfied from Hubauer to be honest. Thanks to them I managed to save quite a bit of money. I placed the order and I was quickly informed they weren't in stock so I agreed to wait because I wasn't in a hurry. They were helpful and quick to answer emails. I received them 3 months later. Well packaged. They even offer package insurance for a small cost which I think is worth it if the delivery is far away. The parts price went up soon after due to high demand but they still only charged me the initial price when I placed the order.
Professional shop. Positive experience. Would buy again.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Very good range of spares for my BMW and very quick delivery to Sweden.They kept me informed all the way from placing the order to receipt of same. I also noticed that the spare part in question was indeed a genuine BMW part (one can not be sure of that when ordering from some other companies). So I'm very satisfied indeed !
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Verified review
Mar 10, 2023
The best customer service I have recieved in a long time, I was dealing with Nikol, he went into every detail of the part I wanted which is a relatively inexpensive item. Delivered quickly and with some free candy. Highly recommended.
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Answer by hubauer-shop.de/en/
Mar 10, 2023
Glad to hear that our service and our products have been to your full satisfaction!
Looking forward to seeing you soon in our Shop,
Your HUBAUER Online Shop Team.
Verified review
Mar 15, 2023
Very professionally handeled order. I managed to place the order incorrectly. The knowledgable personnel contacted me the day after, instructed me and we replaced the order with the right product. Thx again Stefanie at Hubauer.
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Answer by hubauer-shop.de/en/
9 days ago
Dear Mika,
thank you very much for your very friendly review.
We are super glad that you are satisfied with our service and look forward to further orders.
Feel more than welcome to contact us any time.
Best regards,
your Hubauer Shop Team
Verified review
Mar 13, 2023
Great efficiency in the management of orders, fast and careful deliveries. The parts are of good quality and reasonably priced. In short, I recommend without hesitation for BMW enthusiasts!
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Verified review
19 hours ago
Very clear, trackable, GLS delivery is always good. Received also extra sweets :)
Including some screws which were not expected :)
Best parts supplier found on the net so far.
Thanks a lot
responsive staff and, in general, fairly rapid shipping ( I live outside the EU so longer delays are to be expected) all in all it has become my go to site for OEM parts for my bmw
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Answer by hubauer-shop.de/en/
Mar 3, 2023
We are doing our utmost for our customers and are glad to hear that everything has been to your entire satisfaction.
Looking forward to seeing you soon in our Shop,
Your HUBAUER Online Shop Team.
Verified review
Feb 28, 2023
Very fair team!
Everything went smoothly!
The product is super precise, it works excellent!
I'm just ordering from them in the future!
Thank you very much!
Alexander in Ungarn
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Verified review
15 hours ago
Great store. Had exactly what I needed and they shipped immediately, I will order again in the future. Thank you
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Mar 2, 2023
I really like this shop.
I've made 2 orders and everything was smooth
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Verified review
Mar 3, 2023
Genuine parts at good price and fast delivery !
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Verified review
Mar 3, 2023
Delivery on time and as per expected
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Verified review
Mar 3, 2023
All perfect, thanks
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Verified review
18 hours ago
Good value for money. Easy to use. Helpful support.Fits car perfectly.
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Verified review
Mar 2, 2023
Perfect site
Lot of référence
Good communication
Fast delivery
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Mar 12, 2023
Serious shop, goods very well packed, arrived on tile, perfect!
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18 hours ago
Good stock, dispatched quickly with frequent delivery updates.
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Verified review
8 days ago
Top quality, top service, top price, i’m very satisfied
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