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Review summary
Customers consistently praise the fast and reliable delivery of their orders, the high quality and authenticity of the parts—particularly OEM and genuine BMW components—and the attentive, professional customer support marked by quick responses. Many also appreciate the competitive pricing, secure and protective packaging, intuitive website, and the accuracy of orders, including proactive compatibility checks. Some customers, however, mention occasional delivery delays or express a desire for even faster shipping. A few experienced unresolved issues with customer service, encountered technical difficulties or slow loading times on the website, and reported problems during the checkout process. There are also isolated reports of missing or incorrect items despite overall order accuracy, and some customers wish for additional discounts.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswww.hubauer-shop.de/en/
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Verified
The order on the e-shop could only be completed after three days of trying. All attempts stopped at the cart page, and it was not possible to continue to filling in the address, etc. It was also not possible to apply the promo code for subscribing to the newsletter. In the end, out of desperation, logging out of my account and switching the currency from CZK to EUR helped; after that, it was possible to complete the order, but of course with an additional bank fee for converting from CZK to EUR. The virtual assistant on the website did not really help me with this problem, and it was not possible to connect with a live assistant. On the other hand, the shipping and the status of the ordered goods were flawless.
Verified
Fantastic customer service and fast delivery!
I accidentally ordered the wrong battery for my car, but Hubauer Shop noticed the mistake and sent me an email with the correct product instead. Incredibly attentive and professional customer service!
The delivery was also very fast and smooth.
The only thing keeping this from a full 5-star rating is that I wish they offered Klarna as a payment option. Hopefully, they will add it in the future! Still, I highly recommend them.
Reply from www.hubauer-shop.de/en/
Thank you very much for your detailed and positive feedback. We are delighted that you were satisfied with our customer service and the fast delivery. Verifying vehicle and part compatibility before shipping is an important part of our service to help avoid incorrect orders whenever possible. We also appreciate your suggestion regarding Klarna as a payment option and value your feedback. Thank you for your recommendation and your trust.
Verified
I had a great experience purchasing genuine BMW parts from Hubauer. The ordering process was straightforward, the parts arrived well packaged, and everything matched the original BMW specifications perfectly. The prices were competitive for genuine OEM parts, and the delivery was reliable.
What I appreciate most is the confidence of knowing that I am receiving authentic BMW components rather than aftermarket alternatives. The parts fit exactly as expected and helped keep my vehicle in excellent condition.
I would definitely recommend Hubauer to anyone looking for genuine BMW parts and professional service. I will gladly order from them again in the future.
Reply from www.hubauer-shop.de/en/
Dear Customer,
Thank you for sharing your positive experience with Hubauer-Shop. We take pride in providing genuine BMW parts that meet original specifications, ensuring quality and reliability. Your appreciation of our competitive pricing and professional service reflects our commitment to customer satisfaction.
We look forward to serving you again.
Sincerely,
The Hubauer-Shop Team
Verified
Ich habe den Artikel aus Georgien bestellt und ihn überraschend schnell erhalten. Alles entspricht genau der Beschreibung. Die Qualität ist sehr gut, die Verpackung war sorgfältig und der Versand verlief problemlos. Ich bin mit meinem Kauf sehr zufrieden und kann den Verkäufer uneingeschränkt weiterempfehlen. Vielen Dank!
Reply from www.hubauer-shop.de/en/
Vielen Dank für Ihre ausführliche und positive Bewertung. Es freut uns sehr, dass Ihre Bestellung schnell in Georgien angekommen ist und Sie mit der Qualität, der sorgfältigen Verpackung sowie unserem Service rundum zufrieden sind. Vielen Dank für Ihre Empfehlung und Ihr Vertrauen.
Verified
Super Achat, rien à dire, c'est parfait !
J'ai jamais vu un site internet comme cela, qui vérifie la compatibilité des produits achetés avec le modèle de notre voiture et qui vous envoie un message pour nous le dire avant de l'envoyer, super vraiment. qualité d'envoie du colis au top !
Reply from www.hubauer-shop.de/en/
Dear Customer,
Thank you for your kind words and for recognizing the unique features of Hubauer-Shop. We take pride in ensuring product compatibility and providing clear communication before shipping, alongside maintaining high standards in packaging quality. Your satisfaction is our greatest reward.
Kind regards,
Hubauer-Shop Team
Verified
I would give 5 stars but after a call with a consultant, my request was to add another item to the order I placed one day before and I received absolutely no answer after - although she said she will notify me about my request. My normal order came without the second item added and without an answer about my request.
They seem very professional when talking on the phone but in my case they forgot my request.
Verified
Hubauer, c'est top !
Les pièces auto sont de très bonne qualité, les commandes, les conditions et les delais de livraison sont assurés et le service après vente est aux petits soins pour vous !
Bref, c'est impeccable, je vous recommande Hubauer shop !
Reply from www.hubauer-shop.de/en/
Nous sommes heureux que vous soyez satisfait de votre commande et du service.
Nous nous efforcons en effet de fournir un service des meilleurs et des produits d´origine BMW de haute qualité.
Vous remerciant d´avoir pris le temps de laisser un avis,
Au plaisir de vous revoir dans la Boutique HUBAUER!
Verified
Hubauer shop is professional and accurate - I always get quick answers regarding part availability and compatibility with my vehicle. Also pricing and individual discounts are nice perks!
Reply from www.hubauer-shop.de/en/
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Verified
Bonne réactivité, ils n'étaient pas sûr que ma commande soit correct, ils m'ont envoyé un mail pour que je confirme... Tout était bon, délai de livraison respecté. Article authentique de chez BMW
Reply from www.hubauer-shop.de/en/
Nous sommes heureux que vous soyez satisfait de votre commande et du service.
Nous nous efforcons en effet de fournir un service des meilleurs et des produits d´origine BMW de haute qualité.
Vous remerciant d´avoir pris le temps de laisser un avis,
Au plaisir de vous revoir dans la Boutique HUBAUER!
Verified
Excellent customer service , emails are answered in short time .In my country I have bmw store however I am very satisfied from their service and I prefer to make some more expenses and be 100000% satisfied
Reply from www.hubauer-shop.de/en/
Thank you for your kind words and positive feedback regarding Hubauer-Shop. We are delighted to hear that our prompt and attentive customer service meets your high standards. At Hubauer-Shop, we are committed to providing exceptional support to ensure your complete satisfaction.
We appreciate your trust and look forward to serving you again.
Verified
The website has a lot of potential to be better, I am thinking about all the help I got from people here. However using website is a nightmare switching languages between English and German. I suggest you concentrate more on clean webshop without having extensive adds.
Reply from www.hubauer-shop.de/en/
Dear Customer,
Thank you for sharing your valuable feedback with Hubauer-Shop. We truly appreciate your recognition of our team's assistance and are continuously striving to enhance our website’s usability and provide a clean, seamless shopping experience. Your suggestions regarding language switching and advertisement management are important to us as we work to improve our platform.
Kind regards,
The Hubauer-Shop Team
Verified
Plastic panel replacement
A plastic panel on my Countryman gave up. Excellent service from HUBAUER who pointed out that the panel I ordered was the wrong one. After the order was corrected, the part was swiftly shipped to my address. Great stuff and great service. I recommend anyone to trust HUBAUER when it comes to spare parts.
Verified
Excellent packaging. You were the only place that had this specific product in stock, and the delivery time was also really good! I would certainly order from you again.
Verified
Easy to order and fast delivery together with very high quality on the product which sold to an affordable price.
Very user friendly home page which easy to navigate on and to find the right part.
Reply from www.hubauer-shop.de/en/
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Verified
Ordered 6 series f12 convertible wind deflector. Item was out of stock with BMW a few months ago, but came into stock and I reordered. Item arrived quickly and good value for money. Thanks
Reply from www.hubauer-shop.de/en/
Thank you very much for your positive feedback. We are pleased that the wind deflector for your BMW 6 Series F12 Convertible, after becoming available again, reached you quickly and that you are satisfied with its value for money. We sincerely appreciate your trust.
Verified
Your shop has a bit strange behavior. The transaction shall preferably be executed immediately after I have confirmed my credit card details via an e-signature. As of now, I need to confirm my credit card, and one after that ok the order. That is bad payment design.
Apart from that I would like to see premium delivery. It far to long time getting an article to Sweden. Why not use DHL all the way when possible?
Verified
I have bought spare parts from Hubauer shop 3 times and it will definitely not be the last time.
reasonable delivery time and things are just fine.
top rating from here
Verified
Delivery (from Germany to the Netherlands) was fast. The brakes (front rotors) were really wel packaged. When i need bmw parts i will order again. The user interface for paying the parts in the webshop could be improved.
Verified
Read this please
first of all i dont speak german or whatever the fuck yall speaking so dont email me back some shit i dont understand, second of all make up yall mind when the package is arriving, yall said 3-4 days, later yall said next week (that next week is over practically in two days) so it would be next NEXT week right im waiting for this part so i can give it to my mechanic who is fixing my back windshield yall mf is crazy. Thank you for still preping my package and sending it out, i dont mean any of this in a bad way just an honest feedback and thats just how i am. Have a great business
Verified
Shipping option delivery times could be more clear. In Germany the delivery is likely always fast, to Finland it can take quite some time to arrive.
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