Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
A lot of konfirmationmail, informationmail etc but delivery took a big while
Report review
Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
Sep 25, 2023
Verified review
Report review
Sep 18, 2023
Verified review
Order and payment went easy.
Report review
Aug 26, 2023
Verified review
Not suitable for multicountry ops
They require shipping country to be the same as invoicing country which is annoying.
Bad, a long time waiting for the shipment and my client is tired of waiting
Report review
Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad.
Best regards,
Your Hubauer Onlineshop
Aug 17, 2023
Verified review
Fast delivery but expensive
Report review
Answer by hubauer-shop.de/en/
Aug 18, 2023
Thanks for your feedback.
Aug 14, 2023
Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
Report review
Aug 12, 2023
Verified review
Very good selection of parts, good prices. Delivery took too long.
Report review
Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
Aug 10, 2023
Verified review
Your order website software is not ergonomic and easy to use.
The server is installed had a lot of delay reaction.Generaly is not easy to use.
Report review
Answer by hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account.
Best regards,
Hubauer Onlineshop
Aug 5, 2023
Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
Report review
Answer by hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us.
We hope you brought the problem to our attention and we were able to resolve it.
Hubauer Team
Aug 1, 2023
Verified review
2weeks to confirm they have no stock after order.
I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
Report review
Answer by hubauer-shop.de/en/
Aug 3, 2023
Thank you for your review.
We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform.
Best regards,
Your Hubauer Online Shop
Jul 31, 2023
Verified review
Report review
Jul 29, 2023
Verified review
Report review
Jul 26, 2023
Verified review
Website behaves strangely - certain items are available until you login, and then suddenly unavailable once you login. When asked why, staff was unwilling to explain these discrepancies - the informed that the item was 'out of stock' which conflicts with what their site indicated before logging in.
Report review
Jul 25, 2023
Verified review
Report review
Jul 25, 2023
Verified review
Damaged parts arrived, No resolution offered
I purchased some genuine BMW parts from Germany to save some money, However it has ended up far more expensive than buying from uk
The parts I received were damaged in transit, I didn’t want to return the items and have another set sent because of the import duties I have to pay each time. It would have been far cheaper to have the parts repainted in the uk.
All attempts to resolve the issue were shut down rather rudely and was only offered €60 to compensate me.
The cost to repaint was €200
And the import duties was €220
This is the reason I wanted to repaint rather than have a new set sent
The whole exercise has cost me more than it would have done purchasing from uk
And a lot more stress and time wasted
Report review
Answer by hubauer-shop.de/en/
Jul 25, 2023
Thank you for your detailed feedback. Here at Hubauer-Shop, we strive to be the best supplier of genuine BMW parts from Germany, and we always want customers to be happy with their purchase and experience. We are sorry that the parts you received were damaged in transit, and we understand why you did not want to return them.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.