Reviews for www.hubauer-shop.de/en/ are consistently positive. Customers consistently praise the fast shipping, the responsive and professional customer service, and the high quality and authenticity of OEM parts, with many noting that items arrive in perfect condition. The wide selection of OEM and rare parts, especially for classic BMW models, and the competitive pricing are also appreciated. The website is generally considered functional and clear, which adds to a positive shopping experience.
Some areas for improvement include occasional delays in shipping and reports of expensive shipping or item costs. A few customers mention lapses in customer service follow-up or clarity, and issues with receiving incorrect or incomplete orders are noted. Additionally, several reviewers find the website's performance slow, navigation confusing, and have difficulties confirming part compatibility.
This text was automatically created by an AI system from user reviews.
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Reviews for hubauer-shop.de/en/
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Slow shipping
We order 2 weeks ago and we still don't have the parts in it's taking to long for the shipping even do we order express shipping.
Answer by www.hubauer-shop.de/en/
We do not offer express delivery. In addition, experience has shown that delivery abroad - in this case from Germany to Chile. Can take a little longer. We therefore ask for your patience and understanding, DHL has been contacted.
Community member
1 Reviews
Not fast sending
Order on monday. Send me on Thursday..
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1 Reviews
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1 Reviews
Never received the part ordered, it's been more than a week.
(it is in Ireland according to DHL and I live in France....).
Answer by www.hubauer-shop.de/en/
Dear Customer,
We sincerely regret the delay in delivering your order. We understand how frustrating it can be to wait for a product, particularly when it's necessary for your vehicle. At Hubauer-Shop, we strive for prompt and efficient service.
However, we don't have control over the shipping process once the item leaves our premises.
We have already written a message to DHL about your parcel
We value your patience in this matter and thank you for choosing Hubauer-Shop.
Kind regards,
The Hubauer-Shop Team
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1 Reviews
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1 Reviews
Faster feedback and faster answer is required.
Answer by www.hubauer-shop.de/en/
Dear Customer,
Your feedback is of great importance to us at Hubauer-Shop. We understand the need for prompt responses. Ideally, we strive to provide swift and efficient communication to all our clients, as we value your time. We appreciate your understanding and patience.
Best Regards,
Hubauer-Shop Team
Community member
1 Reviews
Very compliant about company documents for tax free.
Answer by www.hubauer-shop.de/en/
Dear Customer,
Your comments regarding our tax-free documentation are noted. At Hubauer-Shop, we strive to uphold the highest standards in all areas. We respect the importance of providing precise and comprehensive documents to all our customers, especially when it comes to tax-related matters. Your feedback is appreciated and helps us to continually enhance our services.
Best Regards,
Your Hubauer-Shop Team
Community member
1 Reviews
Received the wrong products and let me pay a large amount for the return costs. Even I searched for the right products by myself and placed a new order with again shippingcosts should not be how to treat your customer.
Answer by www.hubauer-shop.de/en/
Thank you for your review, although we regret that it was negative.
After checking, we would like to clarify that the wrong parts were not delivered, but were sent in accordance with your order. The items you ordered are intended for retrofitting - as can be seen from the item description (M Performance).
If you are unsure about the correct parts, we expressly recommend that you contact a BMW specialist workshop before ordering in order to avoid ordering the wrong parts.
Please understand that the shop cannot cover the return costs or the shipping of new items if parts are ordered incorrectly by mistake.
Community member
2 Reviews
Horrible horrible web site with all ads and commercials. Please make it clean and easy to use.
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