Thork Racing
Reviews:

2,237 total reviews   

4.74

Excellent

2,237 reviews since Nov 23, 2023

5
87 %
4
7 %
3
2 %
2
< 1 %
1
3 %
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Review summary

Customers consistently praise the high quality, durability, and innovative features of the products. Many appreciate the usability and intuitive design, highlighting that the products are easy to use once familiar. Fast and reliable shipping is often mentioned positively, as is the excellent, responsive, and knowledgeable customer support. Communication is frequently described as clear, professional, and friendly. Most customers also feel the products are worth the price. However, some customers report isolated hardware issues. Several mention a steep learning curve for new users or those unfamiliar with Android and certain software features. There are also complaints about a lack of detailed or accessible instructions and tutorials, which affects the initial setup experience, particularly for first-time or non-technical users. Shipping delays, high shipping costs, and negative experiences with customer support—including lack of replies or unsatisfactory after-sales service—are noted. Additionally, some customers are dissatisfied with high costs, unexpected fees, or problems with refunds. Communication issues such as unanswered emails or insufficient updates during issues are also mentioned.

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ReviewsThork Racing

(26)
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Community member 
1 Reviews
 Verified

Excellent product & Excellent customer service

We recently purchased two NOR7E tablets and mounts from Thork Racing, and we couldn’t be happier with both the product and the service. We are based in Canada, so we were a little concerned about ordering from Portugal, but the whole shipping process was incredibly smooth. Everything arrived without any surprises, additional hassles, or unexpected costs. Customer service has also been excellent. Whenever I had a question, I consistently received a helpful answer by the next day. We have now set up the tablets and used them on several rides, and so far, we absolutely love them. Coming from a Garmin, the NOR7E is, hands down, a 100% upgrade when it comes to ease of use and possibilities. And surprisingly, it isn’t more expensive. Having access to up-to-date maps and data from all over the world is a huge advantage. With my Garmin, I had to purchase maps every time I travelled to a different continent, and those maps were expensive—and often already outdated. The NOR7E itself is very well built, and the screen has excellent clarity, even in sunny conditions. Overall, we are extremely happy with our purchase and would highly recommend both the NOR7E and Thork Racing. Excellent product, excellent service, and a great experience from Portugal all the way to Canada.
Community member 
1 Reviews
 Verified

Soddisfatto

Consegna entro i termini previsti. Prodotto, si costoso, ma credo che li vale tutti. Devo ancora finire di capire/studiare il software, cofigurazioni e sopratutto DMD. Avendo provato e usato altri dispositivi ( solo Android auto da 7 pollici ), avevo il timore della leggibilità sotto il sole ( avendo provato anche tablet rugged ). Invece è ottima. E cercavo qualcosa di più grande. Poi cercavo la flessibilità di un prodotto con sistema operativo aperto. È Android con il suo store, posso installare tutto! Cosa migliorare? Niente. Però un suggerimento, che magari, sopratutto per i BMW, potrebbe essere comodo che dietro alla staffa road, ci sia un aggangio/adattatore che si agganci al supporto/creadle tipo BMW. Non tanto per alimentare il tablet ( che comunque sarebbe utile sfruttare già alimentazione presente, senza dover far passare altri cavi ) ma per uno sgancio rapido se in futuro, si vuole tornare indietro x vari motivi.
Community member 
1 Reviews
 Verified

Very quick handling of orders

Been using DMD for more than 3 years now. I finally did break my original T665 phone holder on a given Monday. Placed an order the same day for the updated rugged one, with the request to send it asap to Belgium, since I was leaving within a couple of days on a 5 day motorcycle trip to Wales. Luckily for me I did receive the parcel 3 days later :-) That's quick. Both the phone and the new DMD next performed flawless, trip was created via the hub planner. It's just the best system one can buy nowadays...
Community member 
1 Reviews
 Verified

NOR7E zlomené kľúče

V prvom rade by som rád podotkol, že presne viem, ako pôsobí zlá recenzia. Prosím moje hodnotenie berte, ako upozornenie na kontrolu maličkostí vo vašich produktoch. Vašu značku mám veľmi v obľube, predávam motocykle a vás veľmi často promujem pred svojimi zákazníkmi, ako najlepšiu voľbu NAVI pre motocykle. Objednal som si NOR7E vrátane ovládača na riadidlá, krátkeho držiaku 12 mm a výstuhy hrazdy pre TENERE 700 MY 2025. Všetko prišlo veľmi rýchlo čomu som sa potešil. No sklamanie prišlo pri montáži... Všetko som namontoval tak, ako bolo treba, no pri zakladaní NOR7E do držiaka, ktorý bol obsahom balenia NOR7E a následnom uzamykaní sa mi podarilo bez použitia akejkoľvek sily zlomiť kľúče priamo v zámku tohto držiaka. Pri prvom kľúči som zhodnotil, že išlo o chybu materiálu z ktorého bol kľúč vyrobený, no keď sa mi zalomil aj druhý kľúč bez akéhokoľvek väčšieho tlaku bol som z toho frustrovaný. Na koniec som zistil že daný držiak NOR7E je celý krivý a jazýček zámku nezapadá tam, kde má. celá výklopná časť obsahujúca zámok na uzamknutie NOR7E bola mimo os a posunutá.... Reklamovať som to nereklamoval...Zachránil ma kamarát, ktorý mi daroval náhradné kľúče a po vyrovnaní a dopasovaní daného držiaka všetko funguje ako má. Do výroby odkazujem nech si dávajú pozor na presnú výrobu tohto držiaka a hlavne nech si na každý vyskúšajú uzamknúť NOR7E, aby sa do budúcnosti vyhli zbytočným reklamáciám. Fandím vám. Mrzí ma len to, že som kamaráta pripravil o 2ks kľúčov na daný zámok.
Community member 
1 Reviews
 Verified
Great products and very appreciated support to answer specific needs. The team took the time to understand my setup and gave clear, precise answers to every question I had . the quality of the exchanges made all the difference. Responsive, knowledgeable and genuinely helpful. Highly recommended.
Community member 
1 Reviews
 Verified

Utilisé au Hard Défi Tour.

Utilisé pour la première fois lors du Hard Défi Tour. Exceptionnel. L 'application est très facile d'utilisation et précise. Seul problème, j'ai acheté un abonnement d'un an sur Google Play à 25.00 € qui ne m'a pas permis d'accéder aux fonctionnalités de DMD2. J'ai dû acheter l'application à 274.00 € pour avoir DMD2. Et je n'ai pas été rembourser des 25.00 € malgré plusieurs mails. Je considère que c'est du vol.
W L
Wolfgang L.
7 Reviews
 Verified
Perfekt Navigationunits and a software getting better & better. Better could be the support of "old" garmin users. I think this is a big familiy , so a good pool for you. The easier the Switch is, the better for your bussiness
Community member 
1 Reviews
 Verified
Second Tablet I bought from here, I'm a great fan of there products! Allroad traveling is great fun. This gets multiplied with a navigation solution which helps you find you're way without getting in your way!
Community member 
4 Reviews
 Verified
Coming from Apple and not being familiar with Android I was missing clear cut set up instruction viz video. Especially setting ip the 4 coloured buttons, which one of thevtwo rout planner one should use . Same applies to remote 3 controller. The one line written instructions are of limited help. Writing to Joao i git my problems solved
Community member 
1 Reviews
 Verified
Upgraded from Carpe-Iter to Nor7e (amazing hardware and software) a small misunderstanding regarding availability with some other parts. Thork customer service handled it like champions! 10 out of 10!
Community member 
4 Reviews
 Verified
Great possibilities Seems to be indestructible Excellent support by Joao For first time Android user a more detailed instruction manual would be nice. Show ste up and user possibilities in a Tork/dmd produced video, videos
Community member 
1 Reviews
 Verified
Great parts and quality of the parts. Something that bothers me was the high delivery cost. Can’t believe how the delivery can be so expensive for a small part.
Community member 
1 Reviews
 Verified

Déçu par le matériel

Bonjour, je suis désolé, mais dans l'état actuel des choses, je suis incapable de me servir du matériel Thork. J'ai bien été livré, tout c'est bien passé à ce niveau là, mais par contre, j'ai eu la désagréable surprise qu'aucune carte n'est chargé dans l'appareil alors qu'il est vendu avec l'ensemble des cartes "reste du monde", il faut être ingénieur en informatique pour arriver à le faire fonctionner, je ne le suis pas, je n'ai trouvé aucune formation cohérante en français pour m'en sortir, la seule que j'ai trouvé, c'est celle que propose Yann Duprey (NAV'DMD2) mais c'est à 500 km de chez moi et cela coute 150 €. Trouvez-vous normal d'être obligé d'en passer par là pour du matériel vendu "grand public" La tablette Thork est donc installé sur ma moto et ne fonctionne pas, je suis très en colère vu le prix du matériel et le service rendu. Jean-Pierre Amadeuf

Reply from Thork Racing

The device is not sold with any maps package, the device is sold with our DMD2 app which you can use, or not, and does allow you to download ANY OFFLINE map, map downloads are to taps away, map settings > offline maps. If you did not manage to do something as simple as downloading a map maybe our app is not for you. For user manuals: https://docs.dmdnavigation.com/documentation/ Video Guides: https://youtu.be/FDrcu_s9ucI?si=K7o_guFxhoGX4MoF https://youtu.be/L-VjOtJYwp0?si=9GpbkXLsc3vIuQpA https://youtu.be/G3RLyNUQ_eM?si=yuZhRzQH8TaomO8z https://youtu.be/m5Y3-93EwH8?si=YIRAnyaa51SV6Q7M
Community member 
1 Reviews
 Verified

DMD2 perfectly fit my navigation needs

Just discovered DMD2, the better navigation system I've found. Very reactive team for support and developpement. I'm now the happy owner of a T880
Community member 
1 Reviews
 Verified

I still haven't received my Nor7e .....

I still haven't received my Nor7e navigation device. When I placed the order, I didn't notice that it was only available on backorder. When I contacted Thork to ask for a tracking number, I was told that the Nor7e was not yet in stock but that a new shipment was expected soon. Unfortunately, that shipment never arrived, and I am still waiting. After following up again, I was informed that the delivery had been delayed even further, although I was not given any clear indication of how long the delay would be. The payment was taken from my account a long time ago, which I believe is poor customer service when the product has not even been shipped. I am about to leave on a long trip and had been hoping to bring my Nor7e with me. Instead, I now have to find a temporary alternative until my order finally arrives.
Community member 
2 Reviews
 Verified

Serviço excelente

Nao foi a primeira vez que comprei , pois ja sou cliente . Como sempre correu tudo bem .
Community member 
1 Reviews
 Verified

Suggestions to mounts etc. (add-ons)

Suggestions to mounts etc. that would be relevant to you r specific purchase (maybe it already exists and I didn't catch it?). I was glad I remembered (at the very end) to order a mount for my device, and even paniced and had to write to you guys. Quick response, thanks for that.
Community member 
4 Reviews
 Verified
Shipping cost are high, especially for small items which could be sent in an envelope. I ordered the screw-on plastic plug for the T865 power supply port and paid 16,- EUR for shipping. Other than that perfect.
Community member 
1 Reviews
 Verified
Very satisfied with the experience. I have made a purchase and several inquiries, and the customer service has been excellent at all times: clear and very friendly responses. It is clear that they care about their customers and offer a professional and personable service. I will definitely trust them again and I highly recommend them 100%.
Community member 
2 Reviews
 Verified

Viva i professionisti

Mi è piaciuto e mi ha fatto piacere constatare la professionalità di THORK racing. Lo consiglio a chi desidera acquistare prodotti di qualità in tutta sicurezza.

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Contact

  • thorkracing.com
  • info@thorkracing.com
  • Penafiel, PRT
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Motorcycle Navigation Experts. Home for the DMD navigation products and DMD2 app. The best Adventure and Off-Road products for your motorcycle.