www.hubauer-shop.de/en/Reviews:
735 reviews in the last 12 months4,626 total reviews
Excellent
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Most relevant positive review
Sep 26, 2024
Verified review
Product quality, communication, shipping, tracking, delivery were all excellent. I will definitely order BMW products from Hubauer in the future. I had trouble placing the order from my 1 year old laptop computer using Google Chrome web browser. The pop up advertising at the bottom of the screen kept interfering with the ordering process and my "shopping cart." Finally after a long struggle, I had to log in from my mobile phone to actually place my order. Everything else was great. But please investigate this issue so I can order more easily from my laptop (my phone screen is too small to place detailed orders). If you have additional questions about my bad experience with the pop up advertisements, please feel free to contact me at: daviddsatterwhite@gmail.com. I have served as a customer service expert for decades and I would be happy to help.
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Most relevant negative review
Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/
Oct 7, 2024
Verified review
my parcel was missing and they did not much, i had to fight with DHL they misplaced it and so lost the parcel, than me fghting with them and than we found it.
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Answer by www.hubauer-shop.de/en/
Oct 8, 2024
Thank you for taking the time to leave a review. We apologize for the inconvenience caused by the missing parcel. We strive to provide quality service and we will continue to work with our shipping partners to prevent such situations from happening in the future.
Sincerely, Your Hubauer-Shop Team
Sep 17, 2024
Verified review
order cancelled
in the last shipment I was not very satisfied, I ordered and paid for a BMW spare part present on their site, but after several days of waiting I was informed of the cancellation of the order as the spare part was no longer in production, the same spare part was easily found from another specialized supplier (BMW) this thing made me waste a lot of time, why make it available on the site and cancel the order with an untrue reason?
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Answer by www.hubauer-shop.de/en/
Sep 19, 2024
Thank you for taking the time to share your experience.
We apologize for any inconvenience caused and we strive to continuously improve our services. We appreciate your feedback and will take it into consideration in order to better serve you in the future.
Your Hubauer Team
Sep 17, 2024
Verified review
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Sep 8, 2024
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Aug 22, 2024
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Bad advise
I was approached afterwards that the parts would not fit my car. Then came no advice or recommendation. Answers were very terse. I did my own research. The parts turned out to be just correct and just fit the vehicle. This did cause a week's delay.
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Aug 16, 2024
Verified review
let me pay for item then tell me that haven't got it
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Answer by www.hubauer-shop.de/en/
Aug 16, 2024
Thank you for taking the time to leave a review. We have informed you that the part you purchased was not available.
Hubauer Team
Aug 6, 2024
Verified review
Gecanceld
Het is gecanceld
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Jul 26, 2024
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Jun 25, 2024
Verified review
Die Produktbilder sind irreführend, und wenn Sie aufgrund falscher Bilder im Online-Shop versehentlich etwas bestellen, gibt es keine Möglichkeit zur Rückgabe oder Rückerstattung. Der Verkäufer lehnt Rückgaben und Rückerstattungen strikt ab, selbst wenn die Artikel sich in ihrer Originalverpackung befinden. Im Wesentlichen lautet die Unternehmensrichtlinie: keine Rückgaben und keine Rückerstattungen.
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Answer by www.hubauer-shop.de/en/
Jun 25, 2024
Lieber geschätzter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns über alle Kommentare, sowohl positive als auch negative, da sie uns helfen, unseren Service zu verbessern.
Es tut uns leid zu hören, dass Sie unsere Produktbilder irreführend fanden. Wir bei Hubauer-Shop bemühen uns, genaue und qualitativ hochwertige Bilder von allen unseren Produkten zu liefern. Wir werden unsere Prozesse überprüfen und alle notwendigen Maßnahmen ergreifen, um sicherzustellen, dass unsere Bilder eine wahrheitsgetreue Darstellung unserer Produkte sind.
Wir raten Ihnen, bei Zweifel Ihre FIN in Ihrer Bestellung stets anzugeben. Die FIN ist nämlich ausschlaggebend.
Was Rücksendungen und Rückerstattungen betrifft, verstehen wir Ihre Frustration. Als offizieller BMW Autoteile-Händler halten wir uns an die Richtlinien des Unternehmens für Rückgaben und Rückerstattungen. Wir sind jedoch immer bereit, alle Probleme mit unseren Kunden zu besprechen und eine für beide Seiten zufriedenstellende Lösung zu finden.
Nochmals vielen Dank, dass Sie sich für Hubauer-Shop entschieden haben, um Ihre BMW Autoteile zu bestellen. Wir hoffen, dass wir Sie in Zukunft noch besser bedienen können.
Und freuen uns, trotz allem, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Jun 27, 2024
Verified review
For a problem several employees came with different opinions. Not good
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Jul 8, 2024
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Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Report review
Answer by www.hubauer-shop.de/en/
Mar 19, 2024
We very much regret the reason for the complaint.
As we do not ship worldwide, there are other forwarding agents who will take over the further processing. The shipment we created was delivered to the destination we were given. For further concerns, please contact the support of the other shipping company. We do not have any information, consignment number or other details.
Apr 16, 2024
Verified review
Improve item description and packaging. Very disappointed.
Improve item description. If you sell non original part, it should be mentioned that it is not original, otherwise it feels like a scam, when you pay a lot of money for original part, but receive alternative that even unpackaged but just in some plastic bag.
Also I've ordered a service of scope items like filters, and glass cleaners, but received HUGE box full of paper waste. I mean common, seriously, you cannot pack order more efficient? That box could fit half of car engine, jeez.
This was my first and last purchase with hubauer. Very disappointed. And now to return non original item I overpaid, I need to pay for return half of this item price. Total disaster.
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Answer by www.hubauer-shop.de/en/
Apr 25, 2024
Thank you for your feedback . We regret that your experience was not up to the standard we were aiming for. We have investigated the issue and made some changes because of that. As you know, we have refunded the full cost as it was certainly our fault.
We apologize for the inconvenience and hope to receive more orders in the future.
Jun 4, 2024
Verified review
There was a trailer hitch I want that the shipping cost was quoted at 999€. The calculator used to quote the price was using a very incorrect weight for the part and I knew that. I reached out to the customer service and got Ariane. She was utterly useless and unempathetic the situation. She repeated that the shipping price was right but she was so wrong. I went with another dealership, the shipping was 360€ and the hitch was cheaper. So disappointed with the service I didn’t receive. Below is the ticket
[87E0DD1F13C4] - Ihre Nachricht
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Answer by www.hubauer-shop.de/en/
Jun 4, 2024
Thank you for your feedback regarding your experience with Hubauer-Shop. We are sorry to hear that you felt disappointed with the service you received, and we apologize for any inconvenience caused. At Hubauer-Shop, we strive to provide excellent customer service and the best possible prices. We are always looking for ways to improve our services, and your feedback is appreciated. Thank you again for taking the time to share your experience.
Your HUBAUER Shop Team
Jun 3, 2024
Verified review
Last experience was worst for me because I did ome order for engine supports, one operator contacted me by email and she says if order it's wrong and she won to modify. I accepted and I received parts at home I received pthe uprights for the supports. I requested to receive the labels for return and order the right parts. But they says if the account it's in company name it's impossible to do the return. I think the relation with Haubauer will be closed from now. Sorry
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Oct 28, 2023
Verified review
Two attempts
First attempt to order vehicle part was unsuccessful, dont know why but when I contacted support, they told me that I entered invalid address which was false, they told me tha package has returned and order was cancelled and money refunded but not all, they charged me return fees. Later I found out that the package was not even passed to deliverer or picked up by him but I dont care what was the cause, it was not on my side. Second attempt was sucessful as expected.
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Answer by www.hubauer-shop.de/en/
Oct 30, 2023
Hello Mr. Farkas, we have kept you updated on the entire ordering and shipping process as you requested.
You must always doble check the shipping address you give us because this can not be changed once the parts are in transit.
As the address was incorrect the order came back and we send you the full refund.
Hubauer Team
Dec 7, 2023
Verified review
Bad store, send goods without signature confirmation , trusted shops not works for protect u, when purchase ok this store offer me protection on USA but when need help just skip this protection with a message just only for European Union so we lost my money plus 9 EUR for a fake insurance , don’t take this additional insurance is a steal
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Answer by www.hubauer-shop.de/en/
Dec 7, 2023
Please check the Tracking number, becouse it says that the package is in the Delievery Truck, and it will be today delievered.
Please make youreself no worries, your money and the package are not lost.
We wish you a nice day.
Jan 3, 2024
Verified review
I will not buy from them again
Shipment arrived after a month and not after the expected three days. Contacted several times there was no conclusive feedback regarding the shipment. To return the piece purchased but which arrived late due to their partners' fault, I would have had to pay for the return.
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Answer by www.hubauer-shop.de/en/
Jan 4, 2024
Hello Mr. Nori, we appreciate your feedback and understand your concerns.
If you order on Christmas days, you should expect delays around this time.
Next time you can order with some more time in advance.
Hubauer Team
Jan 8, 2024
Verified review
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule.
Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
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Answer by www.hubauer-shop.de/en/
Jan 10, 2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avoir l'occasion de vous servir à l'avenir.
Cordiales salutations de
L´équipe de la Boutique HUBAUER
May 24, 2024
Verified review
You need to give the buyers from overseas, the options to choose
Delivery times and shipping companies
Not only one option,
I waiting for my part more the two weeks
And don’t know where is it now
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