I bought 3 new fuel injectors from them (303€ each) that I couldn't find anywhere else in Europe because of the BMW low supply rip-off tactic. The official dealship service in Greece wanted to charge 450-500€ for each one at the time.
Very satisfied from Hubauer to be honest. Thanks to them I managed to save quite a bit of money. I placed the order and I was quickly informed they weren't in stock so I agreed to wait because I wasn't in a hurry. They were helpful and quick to answer emails. I received them 3 months later. Well packaged. They even offer package insurance for a small cost which I think is worth it if the delivery is far away. The parts price went up soon after due to high demand but they still only charged me the initial price when I placed the order.
Professional shop. Positive experience. Would buy again.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Answer by hubauer-shop.de/en/
Mar 2, 2023
Dear Stefanos Galanos,
Many thanks for your feedback.
Our efforts are very much focused on fully satisfying our customer´s demands through our products and services. We regret the actual situation, are doing our utmost and hope to deliver a better service next time.
In regards,
Your HUBAUER Online Shop Team.
Verified review
Feb 3, 2023
I bought a part with one code, I changed it to another code during the purchase, the part does not fit, it is not worth to beautify it because of the shipping cost, no compensation is available.
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Answer by hubauer-shop.de/en/
Feb 3, 2023
Dear Mr. Sapoka,
Sorry to hear that your order was not under your satisfaction.
We are doing our utmost for our customers and look forward to seeing you soon in our Shop despite the actual situation.
Your Hubauer Online Shop team.
Verified review
Jan 30, 2023
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Verified review
Jan 30, 2023
Took 2 weeks from order to delivery
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Answer by hubauer-shop.de/en/
Feb 2, 2023
Dear Anders Rasmussen,
Sorry to hear that your order was not under satisfaction. Many thanks your for your feedback.
We are doing our utmost and hope to seeing you again in our shop.
Your Hubauer Online Shop Team
Verified review
Jan 30, 2023
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Verified review
Jan 30, 2023
I am unhappy with the shipment, since I ordered the spare part until I arrived in Spain a month passed.
But it looks incredibly good
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Verified review
Jan 4, 2023
Decrease the delivery time.
Enable to return products.
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Verified review
Jan 3, 2023
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Verified review
Jan 3, 2023
Péssimo serviço pós-venda, não recomendo. Enviaram 2x mal o kit que comprei, não se querem responsabilizar sendo que não é um erro de identificação das peças, expusemos a situação por e-mail várias vezes com fotografias a anexar e a solução foi deixar de responder e encerrar a reclamação. Não querem entender o problema respondendo coisas aleatórias. Pouco profissionais.
( nas fotos podemos ver, a primeira foi a peça que não pertence ao kit que comprei que é o do print na ultima foto. referencia na segunda fotografia que não consta no kit que comprei. )
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Verified review
Jan 3, 2023
I asked a question a week ago abd nobody cared to answer!!!
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Answer by hubauer-shop.de/en/
Mar 3, 2023
Hello Mr. Najern, unfortunately we do not have any recent questions or orders from you that we can help you with.
Your last order was successfully delivered on November 2022.
Your Hubauer Team.
Verified review
Jan 2, 2023
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Verified review
Dec 10, 2022
It has been 5 months and I have not received my order or had my emails returned with any information
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Answer by hubauer-shop.de/en/
Mar 7, 2023
We ve been doing our utmost here and regret that the required part was finally not available at BMW. Despite the actual situation we look forward to seeing you soon in our Shop.
Your HUBAUER Shop Team.
Verified review
Dec 9, 2022
El envío es súper lento....espero que en las próximas compras serán más puntuales
Toooo many adds make confusion when searching for the part needed.
A simple site could be more costumer friendly
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Verified review
Dec 3, 2022
There is no user-friendly guidance on the choice of the appropriate parts. Besides, even though I specified the VIN, the part I received does not correspond to the original one on my car
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Answer by hubauer-shop.de/en/
Dec 5, 2022
Thank you for your honest feedback.
We would be very grateful if you could let us know what exactly we can improve in our guidance.
Verified review
Dec 2, 2022
The number of items in one order was limited, but it wasn't mentioned on the website.
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