hubauer-shop.de/en/
Reviews:

709 reviews in the last 12 months4,159 total reviews  

4.72
Excellent

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Certified since: Sep 26, 2018
The Trustmark indicates trustworthy online retailers.
hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Jul 25, 2023
 Verified review
I purchased some genuine BMW parts from Germany to save some money, However it has ended up far more expensive than buying from uk The parts I received were damaged in transit, I didn’t want to return the items and have another set sent because of the import duties I have to pay each time. It would have been far cheaper to have the parts repainted in the uk. All attempts to resolve the issue were shut down rather rudely and was only offered €60 to compensate me. The cost to repaint was €200 And the import duties was €220 This is the reason I wanted to repaint rather than have a new set sent The whole exercise has cost me more than it would have done purchasing from uk And a lot more stress and time wasted
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Reviews for hubauer-shop.de/en/

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4 days ago
 Verified review

Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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Jan 26, 2024
 Verified review
Deliver what was ordered
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Jan 25, 2024
 Verified review
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products. If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do. Hubauer Team.
Jan 8, 2024
 Verified review
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule. Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
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Answer by hubauer-shop.de/en/
Jan 10, 2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avoir l'occasion de vous servir à l'avenir. Cordiales salutations de L´équipe de la Boutique HUBAUER
Jan 3, 2024
 Verified review

I will not buy from them again

Shipment arrived after a month and not after the expected three days. Contacted several times there was no conclusive feedback regarding the shipment. To return the piece purchased but which arrived late due to their partners' fault, I would have had to pay for the return.
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Hello Mr. Nori, we appreciate your feedback and understand your concerns. If you order on Christmas days, you should expect delays around this time. Next time you can order with some more time in advance. Hubauer Team
Dec 8, 2023
 Verified review
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Dec 8, 2023
 Verified review
The order is still waiting to move for more than 8 days...
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Dec 7, 2023
 Verified review
Bad store, send goods without signature confirmation , trusted shops not works for protect u, when purchase ok this store offer me protection on USA but when need help just skip this protection with a message just only for European Union so we lost my money plus 9 EUR for a fake insurance , don’t take this additional insurance is a steal
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Answer by hubauer-shop.de/en/
Dec 7, 2023
Please check the Tracking number, becouse it says that the package is in the Delievery Truck, and it will be today delievered. Please make youreself no worries, your money and the package are not lost. We wish you a nice day.
Dec 1, 2023
 Verified review
Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
Nov 28, 2023
 Verified review
Faster shipping and better pricing..
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Nov 9, 2023
 Verified review
Complicated to navigate in the webshop adding parts to the basket
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Oct 28, 2023
 Verified review

Two attempts

First attempt to order vehicle part was unsuccessful, dont know why but when I contacted support, they told me that I entered invalid address which was false, they told me tha package has returned and order was cancelled and money refunded but not all, they charged me return fees. Later I found out that the package was not even passed to deliverer or picked up by him but I dont care what was the cause, it was not on my side. Second attempt was sucessful as expected.
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Answer by hubauer-shop.de/en/
Oct 30, 2023
Hello Mr. Farkas, we have kept you updated on the entire ordering and shipping process as you requested. You must always doble check the shipping address you give us because this can not be changed once the parts are in transit. As the address was incorrect the order came back and we send you the full refund. Hubauer Team
Oct 25, 2023
 Verified review
No comment
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Oct 16, 2023
 Verified review
Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Oct 11, 2023
 Verified review
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 5, 2023
 Verified review
Bad article description and bad customer support. I will never buy again on this shop and not recommend it to anyone.
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Answer by hubauer-shop.de/en/
Oct 6, 2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it into consideration going forward. Your HUBAUER Shop Team
Sep 26, 2023
 Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review. Your HUBAUER Shop Team
Sep 25, 2023
 Verified review
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Aug 26, 2023
 Verified review

Not suitable for multicountry ops

They require shipping country to be the same as invoicing country which is annoying.
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Aug 17, 2023
 Verified review
Bad, a long time waiting for the shipment and my client is tired of waiting
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Answer by hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad. Best regards, Your Hubauer Onlineshop