hubauer-shop.de/en/
Reviews:

694 reviews in the last 12 months4,228 total reviews  

4.73
Excellent

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Certified since: Sep 26, 2018
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hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Feb 27, 2024
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Feb 27, 2024
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Feb 14, 2024
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Feb 28, 2024
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Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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Mar 7, 2024
 Verified review
GLS was a day late
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Feb 12, 2024
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PAYMENT METHOD

Good service however payment by international recognised credit card is not accepted, PayPal works without problem.
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Feb 9, 2024
 Verified review

Excellent service

I like the variety of products, fast international delivery and definitely lovely touch with sweet gift.
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Answer by hubauer-shop.de/en/
Feb 9, 2024
Thank you so much for the kind words! We are glad that you appreciate our variety of products, fast international delivery, and sweet gift. At Hubauer-Shop, we strive to provide our customers with the best experience possible. We look forward to serving you again in the future.
Jan 20, 2024
 Verified review
Good product (as promoted). Nice price. Shipment took longer than expected (dued to external problems).
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Answer by hubauer-shop.de/en/
Jan 22, 2024
Thank you for your feedback. We are delighted to hear that you were satisfied with our product and pricing! We are sorry to hear that the shipment was delayed. At Hubauer-Shop, we always strive to provide excellent service and we take any delays seriously. We appreciate your understanding in this matter. Your HUBAUER Shop Team
Jan 25, 2024
 Verified review

Kindness and perfection

Simple ordering process, very kind customer service team, fast delivery and perfect product.
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Answer by hubauer-shop.de/en/
Jan 26, 2024
Thank you for your positive feedback and kind words. We are pleased that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback. We appreciate your support!
Feb 9, 2024
 Verified review
Precisi, veloci e informano costantemente sullo stato della spedizione.
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