I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Product is not the best. Especially in the dark the lettering is not nice
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Verified review
4 days ago
Awful customer service, awful communication. Pathetic experiance overall. Hubauer sent me the wrong item. I immediatly reached out to return the item. They tried to charge me a return fee despite the mistake being theres. Prior to purchasing they ignored multiple emails from me requesting information about other products and pricing on items. The pricing questions were due to the price being listed as "contact for price", I never received a price for any of the items.
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Verified review
5 days ago
no shipment 10 days after the order.
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Answer by hubauer-shop.de/en/
4 days ago
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time.
Thank you for bringing this to our attention.
Your Hubauer Team
Verified review
Apr 26, 2023
Bonjour,
J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande.
Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day!
Best regards, Hubauer Online Shop
Verified review
Apr 26, 2023
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Verified review
Apr 25, 2023
SAV Honteux, suite à la commande d’une pièce qui ne s’adapte pas malgré le renseignement du vin, le sav m’informe que c’est une erreur de leur part. Il me propose de renvoyer la pièce, une fois réception faite de leur service, il m’informe qu’il n’y aura pas de remboursement car les frais de transport sont plus élevés que le prix de l’article soit 25€ (sachant que j’aurais pu modifier la pièce pour l’adapter) Très déçu, première et dernière commande
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Nous regrettons votre insatisfaction concernant votre réclamation.
Il serait en effet recommandable de mentionner le VIN dans votre prochaine commande afin d´éviter le genre de situation actuelle. Quant aux frais concernant le bon de retour une information vous a bien été adressée, soit 22,99€ actuellement pour tout retour en Europe selon les clauses du contrat.
L´article réclamé, d´un montant de 22,04€, nous avons adapté les 22,99€ et vous avons facturé 22,04€, soit 0,95€ en votre faveur.
Nous regrettons la situation actuelle et espérons néanmoins vous revoir dans notre boutique très prochainement.
Meilleures saluations de l´Equipe de la Boutique HUBAUER.
Verified review
Apr 6, 2023
Delivery service has been diabolical. Still haven’t received the product
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Answer by hubauer-shop.de/en/
Apr 6, 2023
Thank you for your feedback. As already communicated via our customer portal, we regret very much that there is a delay in the delivery service. International, especially for customs shipments, the delivery can take up to 7 working days.
We hope, you will receive your good soon.
Best regards,
Hubauer Online-Shop
Verified review
Mar 27, 2023
Warranty service at the worse, i got a odre from you and the tailight i got from you have some problems water in rear lights, and because is not a BMW / workshop there did the work i have no Warranty so now i have a brand new talligt and condensation problems
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Answer by hubauer-shop.de/en/
Mar 28, 2023
Hello Mr. Weifenbach, There are company terms and policies regarding warranties that we must follow.
Thank you for your understanding.
Your hubauer team.
Verified review
Mar 27, 2023
Tapis de sol pour BMW z4 qui ne s adaptent pas à mon véhicule z4
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Answer by hubauer-shop.de/en/
Mar 28, 2023
Bonjour Mr Huzes,
Nous sommes désolés d´apprendre que votre commande ne soit pas à votre entière satisfaction. Nous faisons tout notre possible afin de satisfaire notre clientèle au mieux et espèrons vous revoir malgré tout dans notre Boutique en ligne.
L´Equipe de la Boutique en ligne HUBAUER.
Verified review
Mar 11, 2023
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Mar 4, 2023
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Verified review
Mar 2, 2023
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Verified review
Mar 1, 2023
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Answer by hubauer-shop.de/en/
Mar 2, 2023
Dear Stefanos Galanos,
Many thanks for your feedback.
Our efforts are very much focused on fully satisfying our customer´s demands through our products and services. We regret the actual situation, are doing our utmost and hope to deliver a better service next time.
In regards,
Your HUBAUER Online Shop Team.
Verified review
Feb 3, 2023
I bought a part with one code, I changed it to another code during the purchase, the part does not fit, it is not worth to beautify it because of the shipping cost, no compensation is available.
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Answer by hubauer-shop.de/en/
Feb 3, 2023
Dear Mr. Sapoka,
Sorry to hear that your order was not under your satisfaction.
We are doing our utmost for our customers and look forward to seeing you soon in our Shop despite the actual situation.
Your Hubauer Online Shop team.
Verified review
Jan 30, 2023
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Verified review
Jan 30, 2023
Took 2 weeks from order to delivery
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Answer by hubauer-shop.de/en/
Feb 2, 2023
Dear Anders Rasmussen,
Sorry to hear that your order was not under satisfaction. Many thanks your for your feedback.
We are doing our utmost and hope to seeing you again in our shop.
Your Hubauer Online Shop Team
Verified review
Jan 30, 2023
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Verified review
Jan 30, 2023
I am unhappy with the shipment, since I ordered the spare part until I arrived in Spain a month passed.
But it looks incredibly good
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Answer by hubauer-shop.de/en/
Apr 17, 2023
Hi Mr. Lorenzo, Thank you for taking the time to provide us with your review.
We understand that it took a month for the part to arrive in Spain, and we apologize for the delay.
Hubauer Team
Verified review
Jan 4, 2023
Decrease the delivery time.
Enable to return products.
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Answer by hubauer-shop.de/en/
Apr 17, 2023
Thank you for your feedback.
We are continuously working on improving our delivery times and also looking into ways we can provide more return options.
Hubauer Team
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