www.hubauer-shop.de/en/Reviews:
719 reviews in the last 12 months4,466 total reviews
Excellent
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Most relevant positive review
Jun 27, 2024
Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts.
Always happy, five stars out of the five!
I've been trusting them and every order (roughly 20+) have come on time.
If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company.
I Have trust and I'm still more than happy to order from their house.
Could recommend this kinda of service to everyone!
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JK
Johannes K.
Finland
Most relevant negative review
Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/
19 hours ago
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4 days ago
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EK
Edmond K.
Prizren/Kosovo
8 days ago
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Jul 8, 2024
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RB
Ron B.
Den Helder
Jun 27, 2024
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Jun 27, 2024
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Jun 25, 2024
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Die Produktbilder sind irreführend, und wenn Sie aufgrund falscher Bilder im Online-Shop versehentlich etwas bestellen, gibt es keine Möglichkeit zur Rückgabe oder Rückerstattung. Der Verkäufer lehnt Rückgaben und Rückerstattungen strikt ab, selbst wenn die Artikel sich in ihrer Originalverpackung befinden. Im Wesentlichen lautet die Unternehmensrichtlinie: keine Rückgaben und keine Rückerstattungen.
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Answer by www.hubauer-shop.de/en/
Jun 25, 2024
Lieber geschätzter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns über alle Kommentare, sowohl positive als auch negative, da sie uns helfen, unseren Service zu verbessern.
Es tut uns leid zu hören, dass Sie unsere Produktbilder irreführend fanden. Wir bei Hubauer-Shop bemühen uns, genaue und qualitativ hochwertige Bilder von allen unseren Produkten zu liefern. Wir werden unsere Prozesse überprüfen und alle notwendigen Maßnahmen ergreifen, um sicherzustellen, dass unsere Bilder eine wahrheitsgetreue Darstellung unserer Produkte sind.
Wir raten Ihnen, bei Zweifel Ihre FIN in Ihrer Bestellung stets anzugeben. Die FIN ist nämlich ausschlaggebend.
Was Rücksendungen und Rückerstattungen betrifft, verstehen wir Ihre Frustration. Als offizieller BMW Autoteile-Händler halten wir uns an die Richtlinien des Unternehmens für Rückgaben und Rückerstattungen. Wir sind jedoch immer bereit, alle Probleme mit unseren Kunden zu besprechen und eine für beide Seiten zufriedenstellende Lösung zu finden.
Nochmals vielen Dank, dass Sie sich für Hubauer-Shop entschieden haben, um Ihre BMW Autoteile zu bestellen. Wir hoffen, dass wir Sie in Zukunft noch besser bedienen können.
Und freuen uns, trotz allem, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Jun 24, 2024
Verified review
good products. not very fast delivery
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Answer by www.hubauer-shop.de/en/
Jun 24, 2024
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Jun 22, 2024
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Top shop
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Answer by www.hubauer-shop.de/en/
Jun 24, 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unseren Shop abzugeben. Es freut uns sehr zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben und wissen Ihre Unterstützung zu schätzen.
Jun 7, 2024
Verified review
Really bad customer service, for example no apology whatsoever, also unclear use of English language.
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Answer by www.hubauer-shop.de/en/
Jun 10, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and take all customer comments seriously. We always strive to provide the best service possible, and we are sorry that we have not met your expectations in this regard. At Hubauer-Shop, we value quality customer service and clear communication in all of our interactions with our customers. Thank you again for your feedback, as it allows us to continue to improve our services.
Jun 4, 2024
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Ok prices on parts, but website feels like a scam with all the bloat and generic adds. I have never seen a webshop so infected with clickbaits for non-related things.
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Jun 4, 2024
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Jun 4, 2024
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toimii kuin junan vessa
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Answer by www.hubauer-shop.de/en/
Jun 4, 2024
We are glad to hear that you are satisfied with your order and the service.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Jun 4, 2024
Verified review
There was a trailer hitch I want that the shipping cost was quoted at 999€. The calculator used to quote the price was using a very incorrect weight for the part and I knew that. I reached out to the customer service and got Ariane. She was utterly useless and unempathetic the situation. She repeated that the shipping price was right but she was so wrong. I went with another dealership, the shipping was 360€ and the hitch was cheaper. So disappointed with the service I didn’t receive. Below is the ticket
[87E0DD1F13C4] - Ihre Nachricht
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Answer by www.hubauer-shop.de/en/
Jun 4, 2024
Thank you for your feedback regarding your experience with Hubauer-Shop. We are sorry to hear that you felt disappointed with the service you received, and we apologize for any inconvenience caused. At Hubauer-Shop, we strive to provide excellent customer service and the best possible prices. We are always looking for ways to improve our services, and your feedback is appreciated. Thank you again for taking the time to share your experience.
Your HUBAUER Shop Team
Jun 3, 2024
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I asked a question regarding my order but they didn't care to answer!!!
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Jun 3, 2024
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Jun 3, 2024
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Price was nice.
Shipping took little bit longer than expected.
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Jun 3, 2024
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Jun 3, 2024
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Last experience was worst for me because I did ome order for engine supports, one operator contacted me by email and she says if order it's wrong and she won to modify. I accepted and I received parts at home I received pthe uprights for the supports. I requested to receive the labels for return and order the right parts. But they says if the account it's in company name it's impossible to do the return. I think the relation with Haubauer will be closed from now. Sorry
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Jun 3, 2024
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