hubauer-shop.de/en/
Reviews:

682 reviews in the last 12 months4,296 total reviews  

4.71
Excellent

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hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Jul 25, 2023
 Verified review

Great Experience

Genuine spare parts, most staff are helpful.
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Jul 25, 2023
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Jul 25, 2023
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Easy searching for parts
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for the feedback! We really appreciate you taking the time to share your experience with us.
Jul 25, 2023
 Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Jul 25, 2023
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Jul 25, 2023
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Jul 25, 2023
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Bad customer service.
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Jul 25, 2023
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Easy website, great product choices and prices, quick delivery to Croatia
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Jul 22, 2023
 Verified review
1. Delivery was not as estimated. There was 6 days delay. 2. I bought 1 set of valve steam gaskets. 1 set is 24 pcs. I have received only 12 pcs. I the descriptio there was no exact number of seals.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thanks for leaving us your feedback! We are sorry to hear that your order was delayed and that you did not receive the exact number of seals as indicated in the description. We re doing our utmost to ensure that our customers get the best service. We appreciate your support and look forward to seeing you again in our shop. Your HUBAUER Shop Team
Jul 22, 2023
 Verified review
Order was cancelled without known reason.
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Answer by hubauer-shop.de/en/
Jul 24, 2023
Thank you for your feedback. Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
Jul 22, 2023
 Verified review
perfect
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Jul 19, 2023
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Jul 17, 2023
 Verified review

All ok!

Item in perfect package and rapid postage!
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Answer by hubauer-shop.de/en/
Jul 18, 2023
Thank you for your positive review! We appreciate your kind words and are delighted to hear that your item arrived in perfect condition and quickly. At our company, we strive to ensure customer satisfaction on every order. We hope you continue to have a great experience with us. Greetings from the HUBAUER Shop Team
Jul 16, 2023
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Jul 15, 2023
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Jul 13, 2023
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They are always good , i am happy that i found them
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Jul 13, 2023
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Part is OE and works as expected.
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Jul 13, 2023
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Jul 12, 2023
 Verified review
I'm so satisfied with the whole procedure from the order until the delivery. Thank you!
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Answer by hubauer-shop.de/en/
Jul 12, 2023
Thank you so much for your kind words! We are delighted to hear that you had a positive experience with us. It is our top priority to ensure smooth ordering and delivery processes, and we strive to provide the best customer service possible. We value your feedback and thank you for taking the time to write a review. Your HUBAUER Shop Team
Jul 8, 2023
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