Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Misleading advertising led to me paying for an item that had to be cancelled. The change in exchange rates between order and cancellation cost me a lot of money.
Report review
Answer by hubauer-shop.de/en/
Jul 4, 2023
Thank you for taking the time to review our services. We're sorry to hear that our advertising was misleading in your case, and we understand the frustration this has caused. We appreciate your feedback and will use it to help us improve our services for all of our customers.
Jul 3, 2023
Verified review
Ik ben heel tevreden met jullie producten
Report review
Answer by hubauer-shop.de/en/
Jul 4, 2023
Thank you for your positive feedback about our products! At Hubauer-Shop, we always strive to provide quality products and services that meet the needs of our customers. We are so glad to hear that you are satisfied with what we have to offer. Thank you for taking the time to share your pleasant experience with us.
Jul 1, 2023
Verified review
Very fast and in every moment keep informed about the status of the item. Very happy.
Thank you for your feedback. We are delighted to hear that the delivery of goods was on time. At our company, we strive to ensure that all orders are delivered as quickly and efficiently as possible. We value our customers' time and appreciate your positive review.
Jun 26, 2023
Verified review
Report review
Jun 25, 2023
Verified review
Excelente servicio.
A pesar de estar lejos la atención es excelente. Rápido y calidad BMW.
Report review
Answer by hubauer-shop.de/en/
Jun 28, 2023
Thank you very much for your positive feedback about our service. We really appreciate it! It's great to hear that you had a good service experience with us.
Your Hubauer Shop Team
Jun 24, 2023
Verified review
All good. Clear notes. Quick shopping.
Report review
Answer by hubauer-shop.de/en/
Jun 28, 2023
Thank you for the positive feedback! We strive to make our shopping experience fast and easy, and we're glad that we met your expectations.
Your Hubauer Shop Team
Jun 24, 2023
Verified review
First class
Report review
Answer by hubauer-shop.de/en/
Jun 27, 2023
Thank you for your kind words. We are thrilled to hear that you had a first class experience with us! We strive to provide the highest quality of service and customer satisfaction, and we appreciate the feedback.
Jun 23, 2023
Verified review
Report review
Jun 22, 2023
Verified review
Alles gut
Report review
Jun 21, 2023
Verified review
Parts arrived thanks
Report review
Jun 21, 2023
Verified review
Gründlich und pünktlich as expected to be.
Report review
Answer by hubauer-shop.de/en/
Jun 23, 2023
Vielen Dank für Ihre positive Bewertung und dass Sie sich die Zeit genommen haben. Es freut uns sehr zu hören, dass Sie mit dem gebotenen Service zufrieden sind und wissen Ihr Feedback sehr zu schätzen.
Ihr Hubauer Online Team
Jun 21, 2023
Verified review
Report review
Jun 21, 2023
Verified review
Where is my item? Undelivered
My item has been sitting in a DHL warehouse since 15th June, it is now 21st June.
No obvious way to enquire as to why or whether it will be delivered. Generic messages on help page saying stuff like “item postal address may have been illegible”. Nonsense, labels are printed.
Very disappointing.
Report review
Answer by hubauer-shop.de/en/
Jun 23, 2023
Thank you for taking the time to provide your feedback.
According your trackingnumber the package was delivered on 21st.
The delivery time abroad may vary. So overall it took 7 days for oversea (14.-21.06.23)
Jun 20, 2023
Verified review
quick shipping, everythinf goes well
Report review
Answer by hubauer-shop.de/en/
Jun 21, 2023
Thank you very much for your positive review! We appreciate your feedback and are delighted to hear that your experience with us was satisfying.
Ihr Hubauer Shop Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.