I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Easy to navigate website with option to use English which made it easier for me. The parts I ordered were dispatched quickly and arrived promptly too. With parcel tracking. Overall a very good experience.
Report review
Answer by hubauer-shop.de/en/
4 days ago
Thank you so much for your positive review! We are delighted to hear that our website was easy to navigate and that the parts you ordered were dispatched quickly, with parcel tracking.
Hubauer Shop Team
Verified review
May 26, 2023
The web site is very celar, when in doubt the Support team answare the questions quickly! Good price for things and also for shipping. Will be a pleasure do furter orders.
Report review
Answer by hubauer-shop.de/en/
10 days ago
Thank you for leaving us such positive feedback! We are glad to hear you are satisfied with our website and that our support team was able to answer your questions quickly. We look forward to helping you with any future orders.
Best regards,
Hubauer Online Shop
Verified review
May 25, 2023
Vlugge verzending en deftig ingepakt. Indien betaling ok en items zijn niet meer te verkrijgen, terugbetaling rap en correct.
Aan te bevelen
Report review
Answer by hubauer-shop.de/en/
9 days ago
Thank you for your positive review. We are pleased to hear that your experience with our delivery and packaging was satisfactory. Furthermore, we appreciate that you found our refund process to be prompt and correct.
Hubauer Shop Team
Verified review
May 25, 2023
Fast replies, good service and good quality. Had my doubts at first but was very pleased afterwards
Report review
Answer by hubauer-shop.de/en/
10 days ago
Thank you very much for your positive review. We are very happy to hear that you had a positive experience.
Thank you again for taking the time to leave us such a thoughtful review.
Your Hubauer Online Shop
Verified review
May 27, 2023
Ordered a part for the BMW and it arrived in Holland very quickly. I'm happy with this store.
Report review
Answer by hubauer-shop.de/en/
11 days ago
Thank you for your kind words. We are pleased to hear that your part arrived quickly in Holland. We take pride in providing excellent customer service and ensuring that our customers have the best possible shopping experience. We look forward to serving you again in the future!
Verified review
May 25, 2023
Thanks for good price for OEM parts. Not too fast order processing, but other is great.
Report review
Verified review
9 days ago
Great shop! Fast delivery, very well packed. Good prices. Always original. Recommend!
Report review
Answer by hubauer-shop.de/en/
8 days ago
Thank you so much for your kind review! We are delighted to hear that you enjoyed your shopping experience with us. We appreciate your recommendation and hope you will continue to shop with us in the future. Thank you for your support!
Très détaillé et clair. La livraison et son suivi peuvent être vu étape par étape.
Report review
Verified review
May 22, 2023
Item arrived as described, very fast deliver. Will buy again.
Report review
Answer by hubauer-shop.de/en/
May 23, 2023
Thank you for your positive review! We are delighted to hear that the item arrived quickly and as described. We strive to provide excellent customer service and are glad to hear that it was successful. Thank you again for choosing us and we hope to do business with you again soon!
Verified review
8 days ago
Received as ordered. Good parcels tracking app. Recommended.
Report review
Answer by hubauer-shop.de/en/
4 days ago
Thank you for your positive review, we are grateful for your kind words. We are glad that you had a pleasant experience with our parcel tracking app and we strive to exceed customer expectations.
Hubauer Shop Team
Verified review
2 days ago
I ordered rear lights, shipped ti Italy quickly. All good.
Report review
Verified review
5 days ago
Perfect shop for Your car! Origional parts for good price!
Report review
Verified review
May 25, 2023
Everything is great, professional staff. Tkank you.
Report review
Answer by hubauer-shop.de/en/
10 days ago
Thank you for your positive review. We are very happy to hear that you had a positive experience.
Thank you again for taking the time to leave us such a thoughtful review.
Best regards, Hubauer Online Shop
Verified review
May 16, 2023
The best shop for bmw parts, quick delivery 👌🏻
Report review
Verified review
6 days ago
schnelle Lieferung und korrektes Geschäft
Report review
Answer by hubauer-shop.de/en/
5 days ago
Thank you for your kind words regarding our delivery and business practices. We are committed to providing excellent customer service and strive to make sure every customer is satisfied with their purchase. We value your opinion and it means a lot to us that you took the time to provide us with your feedback.
Verified review
May 26, 2023
They send the item as described it fits
Report review
Verified review
May 25, 2023
Great communication and products.
Report review
Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for your positive review. We are so glad to hear that you had a pleasant experience with our products and customer service. At our company, we take great pride in providing excellent communication and high-quality products. We truly appreciate your feedback and hope to continue serving you in the future.
Your HUBAUER Shop Team
Verified review
May 25, 2023
Top service top quality top price
Report review
Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for your kind review. We are so pleased to hear that you have had a great experience with us. We strive to provide the best quality products and services at competitive prices, and we are glad that you appreciate our efforts. Thank you again for taking the time to share your feedback, we truly appreciate it.
Your HUBAUER Shop Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.