hubauer-shop.de/en/
Reviews:

732 reviews in the last 12 months4,138 total reviews  

4.70
Excellent

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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Jan 8, 2024
 Verified review
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule. Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
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Answer by hubauer-shop.de/en/
Jan 10, 2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avoir l'occasion de vous servir à l'avenir. Cordiales salutations de L´équipe de la Boutique HUBAUER
Dec 12, 2023
 Verified review

Very professional shop

This is how international e-commerce should work, where the local VAT is deducted and the VAT of the country that the merchandise is being exported to is added. The customer service is also very good, and the customer is informed when there is a price change in the shopping basket. Thank you :-)
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Dec 1, 2023
 Verified review
I can only recommend. One of the item ordered was not available, I had contact with the technical team which was really helpful and solved the problem and refund quickly. You can definitely trust the shop. Many thanks
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Answer by hubauer-shop.de/en/
Dec 1, 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that our technical team was able to provide you with the help that you needed. At Hubauer-Shop, we strive to ensure that our customers have a positive shopping experience, and it is encouraging to know that we achieved this. Thank you again for your positive feedback!
Dec 8, 2023
 Verified review
Everything that I ordered was dispatched to me. The package arrived in very good condition and was all very well packaged and protected. Now, I'm looking forward to getting the parts onto our Z3. Many thanks.
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Nov 28, 2023
 Verified review
Part arrived to me in Ireland as described, took a few days but is no issue for me since its coming from Germany, I'll be returning for more items for sure!
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Answer by hubauer-shop.de/en/
Nov 28, 2023
Thank you so much for your positive review and your loyalty! We are so appreciative that you chose Hubauer-Shop for your BMW car part needs. We value the trust you put in us, and look forward to providing our services to you again. Your HUBAUER Shop Team
Dec 7, 2023
 Verified review
Found what I just needed and was not available in other websites. Fast shipping considering I live in Spain. Thank you guys!
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Dec 2, 2023
 Verified review
Very clear details about the parts with manufacture parts number .. shipped and received on time
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Dec 1, 2023
 Verified review
Excellent seller! Very fast answering questions and solving problems! Highly recommend!!!
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Nov 27, 2023
 Verified review
Great experience, quick and very helpful communication. Quick shipping.
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Answer by hubauer-shop.de/en/
Nov 28, 2023
Thank you so much for your positive review! We’re so happy to hear that we were able to provide you with a great experience and quick shipping. Indeed, customer satisfaction is our top priority, and we strive to make it as easy as possible to find the BMW car parts you need. Thank you again for your business and your kind words! Your HUBAUER Shop Team
Nov 28, 2023
 Verified review

I always buy OEM parts here and still…

Always buy OEM parts here and I'm still happy with their service!
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Answer by hubauer-shop.de/en/
Nov 30, 2023
Thank you for your positive feedback about our OEM parts!
Nov 28, 2023
 Verified review

Good service

Ordering was easy and the international delivery was quick.
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Answer by hubauer-shop.de/en/
Nov 29, 2023
Thank you for your positive review! We value your feedback and are glad to hear that ordering from Hubauer-Shop was easy and the international delivery was quick. We strive to provide our customers with a top-notch shopping experience and are glad having been able to meet your expectations. Thank you again for choosing us! Your HUBAUER Shop Team
Dec 19, 2023
 Verified review

Professional

Very serious, professional at work! Strongly recommend!!!
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Nov 28, 2023
 Verified review
Flexible service. I have no suggestions Ford improval.
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Dec 4, 2023
 Verified review
Prodotto perfetto e tempi di consegna rapidissimi.
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Answer by hubauer-shop.de/en/
Dec 4, 2023
Thank your for your Feedback. Your Hubauer Shop Team
OG
OLIVER G.
La Nucia
Dec 4, 2023
 Verified review
Todo muy bien fal montar y comprobar productos
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Answer by hubauer-shop.de/en/
Dec 5, 2023
Nos complace que esté satisfecho con su pedido y con el servicio. Nos esforzamos por ofrecer el mejor servicio y productos de la más alta calidad. Gracias por tomarse el tiempo para dejar un comentario, ¡Hasta luego en el Shop HUBAUER!
Nov 29, 2023
 Verified review
Speed up dispatch and hence delivery times.
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Answer by hubauer-shop.de/en/
Nov 29, 2023
Thank you for taking the time to review our Shop. We are glad to hear that you have had a pleasant experience with our products. We value feedback from our customers and constantly strive to ensure that our dispatch and delivery times meet your expectations. Our team is committed to providing quality service and products, and we appreciate your input in helping us achieve this goal. Thank you again for your review. Your HUBAUER Shop Team
Dec 22, 2023
 Verified review

Quality OEM

Fast shipping. Fair prices. Quality parts.
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Nov 28, 2023
 Verified review
My correct rack was delivered as promised
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Answer by hubauer-shop.de/en/
Nov 30, 2023
Thank you for your positive review.
Dec 15, 2023
 Verified review
Good communication and well packaged
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Answer by hubauer-shop.de/en/
Dec 18, 2023
Thank you for your review! We are very pleased to hear that you had a good experience with us. We pride ourselves on providing excellent customer service and making sure our customers get the parts they need in a timely manner. Thank you for taking the time to leave us feedback on your experience.
HP
Haris P.
Nicosia
Dec 7, 2023
 Verified review
Excellent Service, and Communication.
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Answer by hubauer-shop.de/en/
Dec 7, 2023
Thank you for your kind words. We at Hubauer-Shop are glad that we've been able to provide you with excellent service and communication. We strive to provide the best customer experience possible, and we appreciate your feedback. Your HUBAUER Shop Team