www.hubauer-shop.de/en/- Logo - reviews

www.hubauer-shop.de/en/
Reviews:

713 reviews in the last 12 months4,580 total reviews  

4.75
Excellent

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Most relevant positive review

12 days ago
 Verified review
Product quality, communication, shipping, tracking, delivery were all excellent. I will definitely order BMW products from Hubauer in the future. I had trouble placing the order from my 1 year old laptop computer using Google Chrome web browser. The pop up advertising at the bottom of the screen kept interfering with the ordering process and my "shopping cart." Finally after a long struggle, I had to log in from my mobile phone to actually place my order. Everything else was great. But please investigate this issue so I can order more easily from my laptop (my phone screen is too small to place detailed orders). If you have additional questions about my bad experience with the pop up advertisements, please feel free to contact me at: daviddsatterwhite@gmail.com. I have served as a customer service expert for decades and I would be happy to help.

Most relevant negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/

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2 days ago
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Sep 24, 2024
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Great shop and it is always the first place to check for parts.
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Sep 17, 2024
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Sep 8, 2024
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Aug 29, 2024
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Site sérieux et livraison rapide, mais les frais de port sont un peu trop cher.
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Aug 26, 2024
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Aug 16, 2024
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let me pay for item then tell me that haven't got it
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Answer by www.hubauer-shop.de/en/
Aug 16, 2024
Thank you for taking the time to leave a review. We have informed you that the part you purchased was not available. Hubauer Team
Aug 6, 2024
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Gecanceld

Het is gecanceld
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EK
Edmond K.
Prizren/Kosovo
Jul 29, 2024
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Jul 26, 2024
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Jul 23, 2024
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EK
Edmond K.
Prizren/Kosovo
Jul 19, 2024
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RB
Ron B.
Den Helder
Jun 27, 2024
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Jun 27, 2024
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Jun 25, 2024
 Verified review
Die Produktbilder sind irreführend, und wenn Sie aufgrund falscher Bilder im Online-Shop versehentlich etwas bestellen, gibt es keine Möglichkeit zur Rückgabe oder Rückerstattung. Der Verkäufer lehnt Rückgaben und Rückerstattungen strikt ab, selbst wenn die Artikel sich in ihrer Originalverpackung befinden. Im Wesentlichen lautet die Unternehmensrichtlinie: keine Rückgaben und keine Rückerstattungen.
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Answer by www.hubauer-shop.de/en/
Jun 25, 2024
Lieber geschätzter Kunde, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns über alle Kommentare, sowohl positive als auch negative, da sie uns helfen, unseren Service zu verbessern. Es tut uns leid zu hören, dass Sie unsere Produktbilder irreführend fanden. Wir bei Hubauer-Shop bemühen uns, genaue und qualitativ hochwertige Bilder von allen unseren Produkten zu liefern. Wir werden unsere Prozesse überprüfen und alle notwendigen Maßnahmen ergreifen, um sicherzustellen, dass unsere Bilder eine wahrheitsgetreue Darstellung unserer Produkte sind. Wir raten Ihnen, bei Zweifel Ihre FIN in Ihrer Bestellung stets anzugeben. Die FIN ist nämlich ausschlaggebend. Was Rücksendungen und Rückerstattungen betrifft, verstehen wir Ihre Frustration. Als offizieller BMW Autoteile-Händler halten wir uns an die Richtlinien des Unternehmens für Rückgaben und Rückerstattungen. Wir sind jedoch immer bereit, alle Probleme mit unseren Kunden zu besprechen und eine für beide Seiten zufriedenstellende Lösung zu finden. Nochmals vielen Dank, dass Sie sich für Hubauer-Shop entschieden haben, um Ihre BMW Autoteile zu bestellen. Wir hoffen, dass wir Sie in Zukunft noch besser bedienen können. Und freuen uns, trotz allem, Sie bald wieder im HUBAUER Shop begrüßen zu dürfen!
Jun 24, 2024
 Verified review
good products. not very fast delivery
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Answer by www.hubauer-shop.de/en/
Jun 24, 2024
We are glad to hear that you are satisfied with your order and the service. We strive to provide the best service and the highest quality products. Thank you for taking the time to leave a review, Looking forward to seeing you again in our Shop! Your HUBAUER Shop Team
Jun 22, 2024
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Top shop
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Answer by www.hubauer-shop.de/en/
Jun 24, 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unseren Shop abzugeben. Es freut uns sehr zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben und wissen Ihre Unterstützung zu schätzen.
Jun 7, 2024
 Verified review
Really bad customer service, for example no apology whatsoever, also unclear use of English language.
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Answer by www.hubauer-shop.de/en/
Jun 10, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and take all customer comments seriously. We always strive to provide the best service possible, and we are sorry that we have not met your expectations in this regard. At Hubauer-Shop, we value quality customer service and clear communication in all of our interactions with our customers. Thank you again for your feedback, as it allows us to continue to improve our services.
Jun 4, 2024
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Jun 4, 2024
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toimii kuin junan vessa
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Answer by www.hubauer-shop.de/en/
Jun 4, 2024
We are glad to hear that you are satisfied with your order and the service. We strive to provide the best service and the highest quality products. Thank you for taking the time to leave a review, Looking forward to seeing you again in our Shop! Your HUBAUER Shop Team