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Top positive review
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Thank you for your positive review and kind words. We are glad that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback - we appreciate it very much.
Your Hubauer Online Shop
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Aug 25, 2023
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Great shop
Always a great experience to order on this website.
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Aug 25, 2023
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Quick response and delivery
First time I buy.
Quick response and delivery!
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9 days ago
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Very professional, pleasure to deal with
Answer by hubauer-shop.de/en/
9 days ago
Thank you very much for your positve review and your very kind words. We appreciate them very much.
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Aug 26, 2023
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Led a bord
Très bien correspond mes commandes Merci
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Aug 25, 2023
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Excellent prices and customer support.
Answer by hubauer-shop.de/en/
Aug 28, 2023
Thank you so much for the great feedback! We really appreciate it. We are committed to delivering the best prices and customer service to our customers. We always strive to make sure everyone is happy with our services and we're glad that you experienced that with us!
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Aug 25, 2023
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As agreed and expected
Everything went as agreed thru email.
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Aug 26, 2023
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original goods, seriously saler
Answer by hubauer-shop.de/en/
Aug 28, 2023
Thank you very much for your positive review. We hope you will come back again soon.
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6 days ago
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Order and payment went easy.
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Aug 29, 2023
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Rapide mais un peu cher
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Aug 26, 2023
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OEM quality parts A+
Answer by hubauer-shop.de/en/
Aug 28, 2023
Thank you for your positive feedback on our OEM parts! At Hubauer-Shop, we are proud of the quality of our parts and strive to provide the best possible service to our customers. We appreciate your support.
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Aug 27, 2023
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Very user friendly!
Answer by hubauer-shop.de/en/
Aug 28, 2023
Thank you very much for your positive review. We strive to provide excellent customer service and are delighted to hear that you found our services user friendly. Thank you for your feedback!
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Aug 27, 2023
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Best BMW eshop
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8 days ago
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Profesionals
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13 days ago
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nice staff
Answer by hubauer-shop.de/en/
12 days ago
Dear Customer,
Thank you for your kind words about our staff. We strive to provide excellent customer service and we're glad to hear that you experienced it first-hand!
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