I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Awful customer service, awful communication. Pathetic experiance overall. Hubauer sent me the wrong item. I immediatly reached out to return the item. They tried to charge me a return fee despite the mistake being theres. Prior to purchasing they ignored multiple emails from me requesting information about other products and pricing on items. The pricing questions were due to the price being listed as "contact for price", I never received a price for any of the items.
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Answer by hubauer-shop.de/en/
4 days ago
Thank you for taking the time to share your feedback. We appreciate the time you took to purchase from our company and we apologize for any miscommunication or negative experiences that occurred throughout the process. Here at Hubauer, our goal is to provide the best possible customer service and experience, while offering competitive prices and high-quality items. We hope you can give us another chance in the future to make sure all your needs are met in a satisfactory way.
Verified review
May 24, 2023
no shipment 10 days after the order.
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Answer by hubauer-shop.de/en/
May 25, 2023
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time.
Thank you for bringing this to our attention.
Your Hubauer Team
Verified review
Apr 26, 2023
For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your positive feedback about Hubauer and our services. We are delighted to hear that your orders have been arriving in a timely fashion and that our customer service has been up to your standards. We strive to provide the best service possible to all of our customers, and it is gratifying to know that we are meeting that goal. Thank you again for your kind words!
Achat réel très bon suivi je ne regret pas mon achat attention au diamètre sinon tout été ok j’en suis très satisfaite j’ai pris 2 lot série 1 et x1 vrai site je suis du sud France
Ordered parts for my Mini Cooper s arrived few days later have also got a lot of parts for my E39and E60 Bmw you can’t beat genuine parts it’s the life and soul or and car
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Verified review
Apr 17, 2023
Ordered the wrong part. Cancelled it before is was sent. Full refund, no questions asked.
Will be back again!
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Answer by hubauer-shop.de/en/
Apr 25, 2023
Thank you for taking the time to leave us your feedback. We appreciate your kind words and it's great to hear that we could help you before ordering the wrong parts.
Hubauer Team.
Verified review
Apr 30, 2023
Easy to find car parts in website , delivery was very fast . Will continue to order from this website 👌🏻
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Verified review
May 2, 2023
Very helpful, they promptly advise me about a price change. International shipment arrived very quickly
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Answer by hubauer-shop.de/en/
May 3, 2023
Thank you for your positive review. We appreciate your kind words about our prompt advice and speedy international shipping services. We take great pride in providing excellent customer service and are glad to hear that we have met your expectations. Thank you for choosing us and taking time for the feedback!
Best regards, Hubauer Online Shop
Verified review
Apr 25, 2023
Pièce détachée d'origine. Un peu chère mais conforme à l'original. Pas de mauvaise surprise
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Verified review
May 5, 2023
Todo perfecto, buena comunicación, rápidos en el envío y muy bien embalado, repetiré.
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Answer by hubauer-shop.de/en/
May 5, 2023
Thank you so much for taking the time to provide us with your feedback! We're thrilled to hear that you had a great experience with us, from good communication to fast delivery and well-packaged items. We appreciate your trust in our services and are glad that you will be returning. Thank you again for your kind words!
Verified review
Apr 25, 2023
Commande reçue rapidement, emballage soigné au top je recommande vivement ce vendeur
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you so much for your positive review. We are so pleased that you were happy with the speed of delivery and the neat packaging. We strive to provide the best customer experience possible and we appreciate your feedback. Thank you for taking the time to share your experiences with us!
Cordialement, Hubauer Online Shop
Verified review
May 3, 2023
Beaucoup de pièces dispo en stock. Expédition rapide. Prix similaires à une CC BMW.
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Answer by hubauer-shop.de/en/
May 4, 2023
Thank you so much for this review! We are so glad that you were able to find the parts you needed and in stock, as well as appreciate the speed of our shipping. At our company, we strive to provide customers with competitive prices while giving great customer service and quality products.
Verified review
Apr 25, 2023
Professional service. Follow up email on specific car model to ensure correct part!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your kind feedback. We are pleased to hear that you received professional service and appreciate the follow up email. We understand how important it is to have the right parts for your car and strive to provide a high quality of service to all our customers. Our commitment is to always work hard so that our customers have the best experience possible. Thank you for choosing us! Looking forward to seeing you soon in our Shop again!
Your HUBAUER Shop Team
Verified review
Apr 27, 2023
Commande conforme et reçue dans les temps. Excellent service. Je recommande.
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Answer by hubauer-shop.de/en/
Apr 28, 2023
Nous vous remercions pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous faites une excellente expérience avec notre service. Votre recommandation est très appréciée et nous nous en réjouissons. Dans notre entreprise, fournir un excellent service à la clientèle est toujours notre priorité. Encore merci pour vos commentaires !
Au plaisir de vous revoir dans notre Boutique en ligne,
Sincères salutations de toute l´Equipe de la Boutique HUBAUER
Verified review
Apr 25, 2023
Très pratique pour trouver une référence et assez rapide pour la livraison
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