www.hubauer-shop.de/en/Reviews:
712 reviews in the last 12 months4,576 total reviews
Excellent
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Most relevant positive review
9 days ago
Verified review
Product quality, communication, shipping, tracking, delivery were all excellent. I will definitely order BMW products from Hubauer in the future. I had trouble placing the order from my 1 year old laptop computer using Google Chrome web browser. The pop up advertising at the bottom of the screen kept interfering with the ordering process and my "shopping cart." Finally after a long struggle, I had to log in from my mobile phone to actually place my order. Everything else was great. But please investigate this issue so I can order more easily from my laptop (my phone screen is too small to place detailed orders). If you have additional questions about my bad experience with the pop up advertisements, please feel free to contact me at: daviddsatterwhite@gmail.com. I have served as a customer service expert for decades and I would be happy to help.
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Most relevant negative review
Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/
Sep 17, 2024
Verified review
order cancelled
in the last shipment I was not very satisfied, I ordered and paid for a BMW spare part present on their site, but after several days of waiting I was informed of the cancellation of the order as the spare part was no longer in production, the same spare part was easily found from another specialized supplier (BMW) this thing made me waste a lot of time, why make it available on the site and cancel the order with an untrue reason?
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Answer by www.hubauer-shop.de/en/
Sep 19, 2024
Thank you for taking the time to share your experience.
We apologize for any inconvenience caused and we strive to continuously improve our services. We appreciate your feedback and will take it into consideration in order to better serve you in the future.
Your Hubauer Team
Aug 22, 2024
Verified review
Bad advise
I was approached afterwards that the parts would not fit my car. Then came no advice or recommendation. Answers were very terse. I did my own research. The parts turned out to be just correct and just fit the vehicle. This did cause a week's delay.
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Jul 8, 2024
Verified review
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Jun 27, 2024
Verified review
For a problem several employees came with different opinions. Not good
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Jun 5, 2024
Verified review
very slow shipping
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Answer by www.hubauer-shop.de/en/
Jun 5, 2024
Thank you for taking the time to share your feedback with us. We appreciate your patience and apologize for any inconvenience caused by the slow shipping. At Hubauer-Shop, we strive to provide customers with quality products and excellent service. We value your opinion and hope you'll give us a chance to serve you again in the future.
Jun 4, 2024
Verified review
Ok prices on parts, but website feels like a scam with all the bloat and generic adds. I have never seen a webshop so infected with clickbaits for non-related things.
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Jun 3, 2024
Verified review
Last experience was worst for me because I did ome order for engine supports, one operator contacted me by email and she says if order it's wrong and she won to modify. I accepted and I received parts at home I received pthe uprights for the supports. I requested to receive the labels for return and order the right parts. But they says if the account it's in company name it's impossible to do the return. I think the relation with Haubauer will be closed from now. Sorry
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May 24, 2024
Verified review
You need to give the buyers from overseas, the options to choose
Delivery times and shipping companies
Not only one option,
I waiting for my part more the two weeks
And don’t know where is it now
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Apr 16, 2024
Verified review
Improve item description and packaging. Very disappointed.
Improve item description. If you sell non original part, it should be mentioned that it is not original, otherwise it feels like a scam, when you pay a lot of money for original part, but receive alternative that even unpackaged but just in some plastic bag.
Also I've ordered a service of scope items like filters, and glass cleaners, but received HUGE box full of paper waste. I mean common, seriously, you cannot pack order more efficient? That box could fit half of car engine, jeez.
This was my first and last purchase with hubauer. Very disappointed. And now to return non original item I overpaid, I need to pay for return half of this item price. Total disaster.
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Answer by www.hubauer-shop.de/en/
Apr 25, 2024
Thank you for your feedback . We regret that your experience was not up to the standard we were aiming for. We have investigated the issue and made some changes because of that. As you know, we have refunded the full cost as it was certainly our fault.
We apologize for the inconvenience and hope to receive more orders in the future.
Apr 15, 2024
Verified review
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Mar 18, 2024
Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Answer by www.hubauer-shop.de/en/
Mar 19, 2024
We very much regret the reason for the complaint.
As we do not ship worldwide, there are other forwarding agents who will take over the further processing. The shipment we created was delivered to the destination we were given. For further concerns, please contact the support of the other shipping company. We do not have any information, consignment number or other details.
Mar 7, 2024
Verified review
GLS was a day late
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Feb 28, 2024
Verified review
Wrong product forwarded.
Please forward the product ordered and not a substitute if not agreed with customer.
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Jan 26, 2024
Verified review
Deliver what was ordered
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Jan 25, 2024
Verified review
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by www.hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products.
If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do.
Hubauer Team.
Dec 8, 2023
Verified review
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Dec 1, 2023
Verified review
Provide update on product when being shipped
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Answer by www.hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order.
We ll get back to you as soon as possible as per our info already sent to you.
Your HUBAUER Shop Team
Nov 28, 2023
Verified review
Faster shipping and better pricing..
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Nov 9, 2023
Verified review
Complicated to navigate in the webshop adding parts to the basket
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Oct 28, 2023
Verified review
Two attempts
First attempt to order vehicle part was unsuccessful, dont know why but when I contacted support, they told me that I entered invalid address which was false, they told me tha package has returned and order was cancelled and money refunded but not all, they charged me return fees. Later I found out that the package was not even passed to deliverer or picked up by him but I dont care what was the cause, it was not on my side. Second attempt was sucessful as expected.
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Answer by www.hubauer-shop.de/en/
Oct 30, 2023
Hello Mr. Farkas, we have kept you updated on the entire ordering and shipping process as you requested.
You must always doble check the shipping address you give us because this can not be changed once the parts are in transit.
As the address was incorrect the order came back and we send you the full refund.
Hubauer Team