www.hubauer-shop.de/en/- Logo - reviews

www.hubauer-shop.de/en/
Reviews:

719 reviews in the last 12 months4,466 total reviews  

4.74
Excellent

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Most relevant positive review

Jun 27, 2024
 Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts. Always happy, five stars out of the five! I've been trusting them and every order (roughly 20+) have come on time. If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company. I Have trust and I'm still more than happy to order from their house. Could recommend this kinda of service to everyone!
JK

Most relevant negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/

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Aug 17, 2023
 Verified review
Bad, a long time waiting for the shipment and my client is tired of waiting
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Answer by www.hubauer-shop.de/en/
Aug 17, 2023
Thank you for your feedback. We regret the delivery time. It may vary abroad. Best regards, Your Hubauer Onlineshop
Aug 5, 2023
 Verified review
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
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Answer by www.hubauer-shop.de/en/
Aug 8, 2023
Thank you for taking the time to review your experience with us. We hope you brought the problem to our attention and we were able to resolve it. Hubauer Team
Aug 1, 2023
 Verified review

2weeks to confirm they have no stock after order.

I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
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Answer by www.hubauer-shop.de/en/
Aug 3, 2023
Thank you for your review. We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform. Best regards, Your Hubauer Online Shop
Jul 31, 2023
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