hubauer-shop.de/en/
Reviews:

733 reviews in the last 12 months4,142 total reviews  

4.70
Excellent

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Certified since: Sep 26, 2018
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hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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EK
Edmond K.
Prizren/Kosovo
9 days ago
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Feb 11, 2024
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Jan 31, 2024
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like: prompt respond, possible do better: improve parcel tracking
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Answer by hubauer-shop.de/en/
Feb 1, 2024
Thank you for taking the time to share your feedback about your experience with Hubauer-Shop. We appreciate your kind words regarding the prompt response and understand that there may be room for improvement when it comes to parcel tracking. We will be sure to take your feedback into account as we work to deliver the best possible service. Thank you for your support.
Jan 26, 2024
 Verified review
Deliver what was ordered
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Jan 25, 2024
 Verified review
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products. If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do. Hubauer Team.
Jan 25, 2024
 Verified review
Quality and fast
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We are glad to hear that you are satisfied with your order, the service and the shipment time. We strive to provide the best service and the highest quality products. Thank you for taking the time to leave a review, Looking forward to seeing you again in our Shop! Your HUBAUER Shop Team
Jan 22, 2024
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Jan 14, 2024
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Jan 4, 2024
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Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier. Hubauer Team
Jan 3, 2024
 Verified review
Too long delivery time. Customer service quick and good.
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Jan 3, 2024
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Dec 20, 2023
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Dec 14, 2023
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Dec 8, 2023
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Dec 1, 2023
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Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
Nov 28, 2023
 Verified review
Faster shipping and better pricing..
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Nov 9, 2023
 Verified review
Complicated to navigate in the webshop adding parts to the basket
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Nov 7, 2023
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Nov 1, 2023
 Verified review
Goodand original bmw products
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