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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
like: prompt respond, possible do better: improve parcel tracking
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Answer by hubauer-shop.de/en/
Feb 1, 2024
Thank you for taking the time to share your feedback about your experience with Hubauer-Shop. We appreciate your kind words regarding the prompt response and understand that there may be room for improvement when it comes to parcel tracking. We will be sure to take your feedback into account as we work to deliver the best possible service.
Thank you for your support.
Jan 26, 2024
Verified review
Deliver what was ordered
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Jan 25, 2024
Verified review
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We sell original and new parts, transportation can cause damage/scratches to the products.
If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do.
Hubauer Team.
Jan 25, 2024
Verified review
Quality and fast
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We are glad to hear that you are satisfied with your order, the service and the shipment time.
We strive to provide the best service and the highest quality products.
Thank you for taking the time to leave a review,
Looking forward to seeing you again in our Shop!
Your HUBAUER Shop Team
Jan 22, 2024
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Jan 14, 2024
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Jan 4, 2024
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Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier.
Hubauer Team
Jan 3, 2024
Verified review
Too long delivery time. Customer service quick and good.
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Jan 3, 2024
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Dec 20, 2023
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Dec 14, 2023
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Dec 8, 2023
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Dec 1, 2023
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Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order.
We ll get back to you as soon as possible as per our info already sent to you.
Your HUBAUER Shop Team
Nov 28, 2023
Verified review
Faster shipping and better pricing..
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Nov 9, 2023
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Complicated to navigate in the webshop adding parts to the basket
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Nov 7, 2023
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Nov 1, 2023
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Goodand original bmw products
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Oct 28, 2023
Verified review
Two attempts
First attempt to order vehicle part was unsuccessful, dont know why but when I contacted support, they told me that I entered invalid address which was false, they told me tha package has returned and order was cancelled and money refunded but not all, they charged me return fees. Later I found out that the package was not even passed to deliverer or picked up by him but I dont care what was the cause, it was not on my side. Second attempt was sucessful as expected.
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Answer by hubauer-shop.de/en/
Oct 30, 2023
Hello Mr. Farkas, we have kept you updated on the entire ordering and shipping process as you requested.
You must always doble check the shipping address you give us because this can not be changed once the parts are in transit.
As the address was incorrect the order came back and we send you the full refund.
Hubauer Team
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