hubauer-shop.de/en/- Logo - reviews

hubauer-shop.de/en/
Reviews:

681 reviews in the last 12 months4,306 total reviews  

4.72
Excellent

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Valid

Includes Buyer Protection

Certified since: Sep 26, 2018
The Trustmark indicates trustworthy online retailers.
hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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May 10, 2024
 Verified review
Ordered some parts, payment went trough. After 5 days or so they’ve returned my money without explanation. I’ve asked for explanation, never got it.
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Apr 29, 2024
 Verified review

Only interested into making money

Don't expect any advise They only sell parts I know what I buy but still I m conscious that not everyone does know what they need
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Answer by hubauer-shop.de/en/
Apr 30, 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to improve our customer service. We understand that not everyone knows what parts they need and we strive to provide friendly and knowledgeable staff who can help you find the perfect part for your needs. We thank you again for your review and look forward to helping you in the future.
Apr 15, 2024
 Verified review
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Mar 7, 2024
 Verified review
GLS was a day late
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Feb 28, 2024
 Verified review

Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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Jan 8, 2024
 Verified review
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule. Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
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Answer by hubauer-shop.de/en/
Jan 10, 2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avoir l'occasion de vous servir à l'avenir. Cordiales salutations de L´équipe de la Boutique HUBAUER
Jan 3, 2024
 Verified review

I will not buy from them again

Shipment arrived after a month and not after the expected three days. Contacted several times there was no conclusive feedback regarding the shipment. To return the piece purchased but which arrived late due to their partners' fault, I would have had to pay for the return.
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Hello Mr. Nori, we appreciate your feedback and understand your concerns. If you order on Christmas days, you should expect delays around this time. Next time you can order with some more time in advance. Hubauer Team
Dec 8, 2023
 Verified review
The order is still waiting to move for more than 8 days...
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Dec 7, 2023
 Verified review
Bad store, send goods without signature confirmation , trusted shops not works for protect u, when purchase ok this store offer me protection on USA but when need help just skip this protection with a message just only for European Union so we lost my money plus 9 EUR for a fake insurance , don’t take this additional insurance is a steal
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Answer by hubauer-shop.de/en/
Dec 7, 2023
Please check the Tracking number, becouse it says that the package is in the Delievery Truck, and it will be today delievered. Please make youreself no worries, your money and the package are not lost. We wish you a nice day.
Dec 1, 2023
 Verified review
Provide update on product when being shipped
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Answer by hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
Nov 28, 2023
 Verified review
Faster shipping and better pricing..
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Nov 9, 2023
 Verified review
Complicated to navigate in the webshop adding parts to the basket
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Oct 25, 2023
 Verified review
No comment
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Oct 16, 2023
 Verified review
Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Oct 11, 2023
 Verified review
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 5, 2023
 Verified review
Bad article description and bad customer support. I will never buy again on this shop and not recommend it to anyone.
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Answer by hubauer-shop.de/en/
Oct 6, 2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it into consideration going forward. Your HUBAUER Shop Team
Sep 26, 2023
 Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review. Your HUBAUER Shop Team
Sep 25, 2023
 Verified review
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Aug 26, 2023
 Verified review

Not suitable for multicountry ops

They require shipping country to be the same as invoicing country which is annoying.
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Aug 10, 2023
 Verified review
Your order website software is not ergonomic and easy to use. The server is installed had a lot of delay reaction.Generaly is not easy to use.
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Answer by hubauer-shop.de/en/
Aug 11, 2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account. Best regards, Hubauer Onlineshop