hubauer-shop.de/en/Reviews

: 2,768ExcellentCertified

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Contact
Contact
Hubauer GmbH
Ingolstädter Str. 19
84030 Landshut
Germany
+49 871 975660
www.hubauer-shop.de/en/
Trade register
Amtsgericht Landshut HRB 1353
Authorised representative
Robert Hubauer

Reviews for hubauer-shop.de/en/

4.77/5.00
Excellent
How is the rating calculated?

1,112 verified reviews in the last 12 months

5 stars
90 %
4 stars
5 %
3 stars
1 %
2 stars
1 %
1 star
3 %
2,768 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

2 months ago
I bought 3 new fuel injectors from them (303€ each) that I couldn't find anywhere else in Europe because of the BMW low supply rip-off tactic. The official dealship service in Greece wanted to charge 450-500€ for each one at the time. Very satisfied from Hubauer to be honest. Thanks to them I managed to save quite a bit of money. I placed the order and I was quickly informed they weren't in stock so I agreed to wait because I wasn't in a hurry. They were helpful and quick to answer emails. I received them 3 months later. Well packaged. They even offer package insurance for a small cost which I think is worth it if the delivery is far away. The parts price went up soon after due to high demand but they still only charged me the initial price when I placed the order. Professional shop. Positive experience. Would buy again.
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the most relevant critical review

6 months ago
I placed my order and also paid for it last Thursday, exactly a week ago. You should have sent my items the very same day or at least the next. It’s not my first order from Hubauer BMW and I was satisfied with your service until today. The items I ordered was ment to be gifts for myself for this Christmas. I wanted to have some me time and work on the car fitting the M performance front lip spoiler. I didn’t even get a notification about you sending my package, so I guess it’s not even on it’s way to me so it’s no surprise it won’t be here for Christmas. I feel very disappointed. Your company used to provide professional service. Please get someone asap to pick my items, pack it and send them to arrive at least in this year.
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
2 months ago
I bought 3 new fuel injectors from them (303€ each) that I couldn't find anywhere else in Europe because of the BMW low supply rip-off tactic. The official dealship service in Greece wanted to charge 450-500€ for each one at the time. Very satisfied from Hubauer to be honest. Thanks to them I managed to save quite a bit of money. I placed the order and I was quickly informed they weren't in stock so I agreed to wait because I wasn't in a hurry. They were helpful and quick to answer emails. I received them 3 months later. Well packaged. They even offer package insurance for a small cost which I think is worth it if the delivery is far away. The parts price went up soon after due to high demand but they still only charged me the initial price when I placed the order. Professional shop. Positive experience. Would buy again.
Read more
Show all positive reviews
6 months ago
I placed my order and also paid for it last Thursday, exactly a week ago. You should have sent my items the very same day or at least the next. It’s not my first order from Hubauer BMW and I was satisfied with your service until today. The items I ordered was ment to be gifts for myself for this Christmas. I wanted to have some me time and work on the car fitting the M performance front lip spoiler. I didn’t even get a notification about you sending my package, so I guess it’s not even on it’s way to me so it’s no surprise it won’t be here for Christmas. I feel very disappointed. Your company used to provide professional service. Please get someone asap to pick my items, pack it and send them to arrive at least in this year.
Read more
Show all critical reviews

What other customers say about their experience with hubauer-shop.de/en/

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(31)
4 months ago
I did not receive goods form you, so I made claim over the phone. Nobody contacted me. Now I made one over email and I am waiting.
 helpful (1)
 Verified review|
4 months ago
 helpful 
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4 months ago
 helpful 
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1 year ago
danny m. from vierpolders
mini bluetooth speaker ... box damaged label was ripped off...opening the box the book inside was already used so 2nd hand in my opinion.... not nice to see and not expected from this shop or mentioned that at website..... or sell it as 2nd hands!! this mini speaker was coming from demo... or 1-2 time used 100% my other order central instrument ring was good and new in box
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8 months ago
the parts is great, pri e is good, but the delivery must be faster.
 helpful 
 Verified review|
6 months ago
I placed my order and also paid for it last Thursday, exactly a week ago. You should have sent my items the very same day or at least the next. It’s not my first order from Hubauer BMW and I was satisfied with your service until today. The items I ordered was ment to be gifts for myself for this Christmas. I wanted to have some me time and work on the car fitting the M performance front lip spoiler. I didn’t even get a notification about you sending my package, so I guess it’s not even on it’s way to me so it’s no surprise it won’t be here for Christmas. I feel very disappointed. Your company used to provide professional service. Please get someone asap to pick my items, pack it and send them to arrive at least in this year.
 helpful 
 Verified review|
7 months ago
The website is confusing and kept asking for a house/apartment number which is not applicable as my delivery address does not have a street or house number. When you miss an item on the details form you have to start again. The other issue is taht I ordered both right hand and left hand grilles but the diagaram picture only refers to left hand grille irrespective of which grille you order. It was time comsuming ordering from your website. Where is the option of ordering without setting up an account
 helpful 
 Verified review|
1 year ago
John O. from Cork
I would not shop with them again, they provide incorrect information on there website around shipping. I selected the fastest shipping method which was 2 to 3 days shipping as stated on their website after selecting my country, paid 35 euros for the shipping and over a week later still have no package nor does the tracking provide any details on where my package is at. Customerservice didn't care
 helpful 
 Verified review|
9 months ago
It is one of the worst webshops I shopped in years. No communication, they don't give you information 1 week after you paid the order. I don't know when the stuff will be sent or delivered. It is also damaging Trusted Shop as I saw on their website - This shop meets the Trusted Shops quality criteria. If this is your quality criteria, then I will never shop on the site that has your logo.
 helpful (1)
 Verified review|
10 months ago
After 5 days (I made order) I wrote email, asked about my order, why I am not receiving any tracking number, after many hours I get answer that they wait for something. After one more day I wrote again, that I need it ASAP, then I get answer that one part is out of stock. I asked to replace to other. Still no answer, very bad communication, it is one week like nothing hapens, but money are paid
 helpful 
 Verified review|
1 year ago
Ady M. from Dumbravita
If delivery is desired, the shipping costs will increase to 154,70 EURO (you would have to pay 100,87 € more ), alternatively we can also cancel your order. 100.87 € extra for order delivery is absurd. I've been shopping online for 10 years, I've never had anything like this happen to me. If you make a mistake, take the blame and send the order even if it costs more. I am very dissatisfied.
 helpful 
 Verified review|
10 months ago
annie F. from ALGAJOLA
Je vous ai fait une commande le 20/07.J'ai du faire une erreur dans le paiement par carte. M'étonnant de ne pas recevoir ma commande, je vous ai envoyé une dizaine d'emails dont vous m'avez très courtoisement accusé réception, mais vous n'avez répondu à aucun contrairement à vos engagements, ce qui m'a fait perdre beaucoup de temps. J'a finalement repassé ma commande aujourd'hui avec succès.
 helpful 
 Verified review|
1 year ago
Jean-Jacques G. from VANNES
A fuir, ce moque de ses clients honteusement... J'ai commandé en mai des pièces pour mon X3, j'ai reçu 15 jour plus tard une partie de ma commande dans un emballage en partie détruit et "rafistolé" par le transporteur que j'associe à mon mécontentement ; GLS à fuir également. Depuis deux mois je me bats avec un service client totalement incompétent et qui se moque éperdument de mes demandes.
 helpful 
 Verified review|
10 months ago
I have been allowed to order spare parts, than to pay for them, only to receive the information that spare parts are not obtainable at all! From the perspective of the customer, it is necessary to know that I would receive the goods once I make a transaction. In other words, I should not be allowed to pay the goods before I have a confirmation dealer actually can deliver them.
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 Verified review|
8 months ago
I dont have prior experience with them and i am sure they are good. Buz I have ordered a hed gasket for my car, i made the payment and they told me after one week that the part is not available and they will refund. They should first check the availability and then sell rather thank selling first and checking availability later!
 helpful 
 Verified review|
5 months ago
Hello everyone I spend 150€ I total included 31€ for shipping from Germany to Ireland, 2 weeks gone by still no package. If I track the package still in Germany 2 weeks later. Definitely if you shop with hubaure make sure to check daily with them . I’m very disappointed
 helpful 
 Verified review|
8 months ago
Still have not received my product. Ordered nearly 10 days ago, no contact from the company to say what is going on.. I was told I would have it within 3-4 days when ordering. Please if you can help me find out whats happening with my order it would be greatly appreciated
 helpful 
 Verified review|
10 months ago
Edvinas G. from Vilnius, Lithuania
First - I paid extra for urgent delivery, but did not get goods untill now. Previous orders was handled much faster compared with "urgent delivery" service. Second customer service is terible. Communication with clients is just on emails and no customer service line.
 helpful 
 Verified review|
1 year ago
John O. from Cork
When choosing your delivery option I would not select priority shipping as this is not the service you get. I paid 34 euros for shipping and I'm still waiting on my delivery over a week later with no idea where my shipment is at
 helpful 
 Verified review|
11 months ago
Bonjour a tous, le matériel que j'ai commander cher hubauer et conforme a ce que j'attendais, le livreur a juste balancé le colis par dessus mon portail et manque de chance pour moi le matériel a l'intérieur était endommager.
 helpful 
 Verified review|

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Reviews for hubauer-shop.de/en/

4.77/5.00
Excellent
How is the rating calculated?

1,112 verified reviews in the last 12 months

5 stars
90 %
4 stars
5 %
3 stars
1 %
2 stars
1 %
1 star
3 %
2,768 total reviews

Trustmark for hubauer-shop.de/en/

Status:
Valid
updated on: 28/05/2022
certified since: 26/09/2018
hubauer-shop.de/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At hubauer-shop.de/en/, you can use the guarantee from Trusted Shops and protect up to €20,000 . Find out more

hubauer-shop.de/en/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At hubauer-shop.de/en/, you can use the guarantee from Trusted Shops and protect up to €20,000 . Find out more

What does the trustmark mean?

Details about hubauer-shop.de/en/

Contact
Hubauer GmbH
Ingolstädter Str. 19
84030 Landshut
Germany
+49 871 975660
www.hubauer-shop.de/en/
Trade register
Amtsgericht Landshut HRB 1353
Authorised representative
Robert Hubauer
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