I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Hubauer accept orders and take your money when they have not got the item in stock. There is no communication and when you enquire about the status of your order, they just ignore you. If you are unlucky enough to encounter 'Ariane' you will be subject to negative attitude, unhelpfulness and unprofessional responses.
My future dealings with this company will be limited to items it is impossible to get elsewhere.
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Answer by hubauer-shop.de/en/
Oct 6, 2022
Please excuse the inconvenience with your order.
All of our staff are always trying to do everything possible to make sure you receive your order .
Best regards
Hubauer Team
Verified review
Jun 3, 2022
I still have not received my order.
I order the part on the 25 May, suggested shipping times at the time of order was 1-2 day. It appears that the order was not received to DHL until 31 May,
https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?lang=en&idc=CS817151029DE&rfn=&extendedSearch=true.
Now it looks like I won't receive the order until next week, nearly two weeks later.
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Answer by hubauer-shop.de/en/
Jul 2, 2022
We are sorry that you have had a negative experience with our shop. Please contact us via our homepage (contact form). Please forward us your order number with facts via the contact form. We will investigate the matter immediately.
https://livezilla.hubauer-shop.de/chat.php?v=2&linkid=NmQ5MTM3ZmU1ZTgxNzk4MDkzYzhiM2QwZmQ2NTg1ZjY_
Verified review
Nov 16, 2022
Bonjour,
J'ai été un peu déçu par vos prestations, notamment par le fait que j'ai effectué deux commandes consécutives le même jour à environ 1 heure d'intervalle.
Je vous ai écris pour vous demander s'il vous serait possible de grouper mes deux commandes pour ne payer qu'une fois les frais de port mais vous avez refusé.
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Verified review
Jul 20, 2022
The incorrect item was listed as suitable for my model which was disappointing.
They allowed me credit for it once sent back but I ordered from elsewhere in the meantime as I didn’t want to risk another error.
Customer service were quick to respond.
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Answer by hubauer-shop.de/en/
Jul 21, 2022
We are sorry that you had a negative experience with our store.
Please contact us via our homepage.
We will follow up the situation immediately.
Verified review
Dec 3, 2022
There is no user-friendly guidance on the choice of the appropriate parts. Besides, even though I specified the VIN, the part I received does not correspond to the original one on my car
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Answer by hubauer-shop.de/en/
Dec 5, 2022
Thank you for your honest feedback.
We would be very grateful if you could let us know what exactly we can improve in our guidance.
Verified review
Nov 22, 2022
For starters, quit cooperstion with paypal as they don’t accept creditcards. The same card I payed with before at Hubauer.
Great store poor partners.
Toooo many adds make confusion when searching for the part needed.
A simple site could be more costumer friendly
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Verified review
Dec 10, 2022
It has been 5 months and I have not received my order or had my emails returned with any information
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Answer by hubauer-shop.de/en/
Mar 7, 2023
We ve been doing our utmost here and regret that the required part was finally not available at BMW. Despite the actual situation we look forward to seeing you soon in our Shop.
Your HUBAUER Shop Team.
Verified review
Sep 26, 2022
To expecie. It is to difficult to order a objekt. Compare with for example Atodoc
K Jesslen
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Verified review
Aug 25, 2022
As always they are good. However the delivery of this item was a little slower than usual.
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Verified review
Dec 2, 2022
The number of items in one order was limited, but it wasn't mentioned on the website.
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Verified review
Dec 9, 2022
El envío es súper lento....espero que en las próximas compras serán más puntuales
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Verified review
Aug 26, 2022
you can make your website for your customers more understandable
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Answer by hubauer-shop.de/en/
Aug 30, 2022
We appreciate your feedback and will take it into consideration.
Verified review
Jan 3, 2023
I asked a question a week ago abd nobody cared to answer!!!
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Answer by hubauer-shop.de/en/
Mar 3, 2023
Hello Mr. Najern, unfortunately we do not have any recent questions or orders from you that we can help you with.
Your last order was successfully delivered on November 2022.
Your Hubauer Team.
Verified review
Jan 4, 2023
Decrease the delivery time.
Enable to return products.
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Answer by hubauer-shop.de/en/
Apr 17, 2023
Thank you for your feedback.
We are continuously working on improving our delivery times and also looking into ways we can provide more return options.
Hubauer Team
Verified review
Jun 21, 2022
Got a lot of parts, but long shipping times.
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Verified review
Aug 30, 2022
hinnoissa ja asiakaspalvelussa
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Verified review
Nov 25, 2022
Very poor communication
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Answer by hubauer-shop.de/en/
Mar 7, 2023
Hello Mr. Ryndak, please excuse the inconvenience with your order and the communication about it.
Your Hubauer Team
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