I've ordered from Hubauer shop several times and they always ensure that I have ordered the correct parts. My last two orders I had accidentally ordered a part that was slightly off for my specific car. They sent me emails to inform me that the parts didn't match my VIN, recommended the correct part and amended my order to ensure that I received the right part the first time. This was especially critical because one of the parts was also going to be custom painted, which meant I couldn't return it. I'll happily order from them again in the future!
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Salut Monsieur Janky, merci pour vos commentaires.
Hubauer Team
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Feb 8, 2023
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Jan 31, 2023
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Jan 30, 2023
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Jan 30, 2023
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Jan 30, 2023
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Jan 30, 2023
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Jan 30, 2023
I am unhappy with the shipment, since I ordered the spare part until I arrived in Spain a month passed.
But it looks incredibly good
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Answer by hubauer-shop.de/en/
Apr 17, 2023
Hi Mr. Lorenzo, Thank you for taking the time to provide us with your review.
We understand that it took a month for the part to arrive in Spain, and we apologize for the delay.
Hubauer Team
Verified review
Jan 30, 2023
Took 2 weeks from order to delivery
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Answer by hubauer-shop.de/en/
Feb 2, 2023
Dear Anders Rasmussen,
Sorry to hear that your order was not under satisfaction. Many thanks your for your feedback.
We are doing our utmost and hope to seeing you again in our shop.
Your Hubauer Online Shop Team
Easy spare parts finding with etk browsing. Overall good prices.
Some references you can order are not available anymore, refund is done, but when you pay for a secure shiping because of an expensive spare part, you maybe don't want to still pay a secure shipment anymore once this spare part is told as non available and the remaining of the order is quite cheap...
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Jun 16, 2022
Good service but shipping costs out of Germany are not accurate in terms of calculation, so after I made the purchase it came up that I needed to pay additional cost for delivery to Greece due to the large size. The need of extra costs due to the large size could have been known before I made the purchase as this could change my decision on the purchase.
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Jan 20, 2023
Did not give full stars not for Hubauer service as this is very good but when shipping with DHL, they for some reason transfer the parcels to Maltapost and their service is very bad.....they left the order in Frankfurt for almost a week and an additional 2 days to be delivered in Malta.
i would recommend using UPS as they have a far better service.
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Nov 21, 2022
Parts search, identification, and order placement process on the website is excellent. But every time you edit anything in the billing information before confirming the order, the whole payment approval process starts all over again. It’s a bit of a hassle.
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Oct 10, 2022
Tout va bien jusqu’au paiement. Difficultés pour moi pour créer un compte (avec 2 opérations sur PayPal) … de ce fait, commande faite en achat rapide … du moins je pense.
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Sep 22, 2022
un poco lentos en el envio y la entrega del pedido, pero muy satisfecho con el producto adquirido
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Oct 23, 2022
Good service, good delivery service.
The web site is awfull and full of advertisments.
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Sep 19, 2022
Professional company large variety of items on stock
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Verified review
Aug 5, 2022
Delivery was fast, item well packaged, as described
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