hubauer-shop.de/en/- Logo - reviews

hubauer-shop.de/en/
Reviews:

733 reviews in the last 12 months4,403 total reviews  

4.71
Excellent

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Most relevant positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Most relevant negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Mar 20, 2024
 Verified review
The part I ordered was not suitable to to the car although you presented it as it was. After the order cancelation you didnt suggest a suitable part.
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Mar 15, 2024
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Mar 11, 2024
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Feb 28, 2024
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Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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Mar 7, 2024
 Verified review
GLS was a day late
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Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier. Hubauer Team
Oct 11, 2023
 Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback. Hubauer Team
Aug 14, 2023
 Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Oct 13, 2023
 Verified review

Buying in Hubauer

I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop. Your HUBAUER Shop Team
Oct 16, 2023
 Verified review
Purchase is quite a straight process and dispatch was in time.. maybe improve prices and also to have a faster delivery offs shpre without compromising the quality price ration
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Sep 26, 2023
 Verified review

Perfect but delivery could've been faster

Delivery could've been faster. Otherwise perfect. the shop kept me informed about the order at all stages of delivery.
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We are pleased to hear that you are satisfied with the infos on your order throughout the delivery process. We value our customers' satisfaction and strive to provide a speedy delivery experience whenever possible. Thank you again for your feedback. Your HUBAUER Shop Team
Sep 30, 2023
 Verified review
Great customer service and price. I likes that they asked for vinnr to deliver the correct part. Shipping was slow.
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Answer by hubauer-shop.de/en/
Oct 2, 2023
Thank you for your rating Hubauer Team
Aug 12, 2023
 Verified review
Very good selection of parts, good prices. Delivery took too long.
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Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
Jan 31, 2024
 Verified review
like: prompt respond, possible do better: improve parcel tracking
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Answer by hubauer-shop.de/en/
Feb 1, 2024
Thank you for taking the time to share your feedback about your experience with Hubauer-Shop. We appreciate your kind words regarding the prompt response and understand that there may be room for improvement when it comes to parcel tracking. We will be sure to take your feedback into account as we work to deliver the best possible service. Thank you for your support.
Jan 3, 2024
 Verified review
Too long delivery time. Customer service quick and good.
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MK
Marc K.
Dilbeek
Jun 26, 2023
 Verified review
the correct delivery goods at the previewed time
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Answer by hubauer-shop.de/en/
Jun 27, 2023
Thank you for your feedback. We are delighted to hear that the delivery of goods was on time. At our company, we strive to ensure that all orders are delivered as quickly and efficiently as possible. We value our customers' time and appreciate your positive review.
Aug 25, 2023
 Verified review

Quick response and delivery

First time I buy. Quick response and delivery!
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Oct 1, 2023
 Verified review

Mini parts

The service and prices are excellent
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Answer by hubauer-shop.de/en/
Oct 2, 2023
Thank you very much for your positive feedback about our service and prices. We strive to offer only the best at Hubauer-Shop and are delighted that we could meet your expectations. We look forward to seeing you again soon.
Nov 1, 2023
 Verified review
Goodand original bmw products
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Sep 18, 2023
 Verified review
Order and payment went easy.
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