hubauer-shop.de/en/
Reviews:

733 reviews in the last 12 months4,137 total reviews  

4.71
Excellent

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hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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Oct 18, 2023
 Verified review
Faster delivery
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Answer by hubauer-shop.de/en/
Oct 18, 2023
Thank you for you honest and positive review. We appreciate your feedback and support.
Oct 16, 2023
 Verified review
Purchase is quite a straight process and dispatch was in time.. maybe improve prices and also to have a faster delivery offs shpre without compromising the quality price ration
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Oct 13, 2023
 Verified review

Buying in Hubauer

I like the easy of doing the order and the stock availability. On the other hand, I do not like that hubauer charges the VAT to the users that are outside of EU, when doing the import in my case Colombia I have to pay again the IVA. You should check this part.
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Answer by hubauer-shop.de/en/
Oct 16, 2023
Thank you for your feedback! We are pleased to hear that you appreciate the convenience of ordering and our stock availability. We understand your concern about VAT charges, and we regret that this was not clearly explained to you. Our policy is to be transparent with our customers and provide them with all necessary information about taxes before purchase. We hope you will continue to be a valued customer of Hubauer-Shop. Your HUBAUER Shop Team
Oct 11, 2023
 Verified review
They are fine, but they published a product for purchase on their website even though it is not available in their stock, after the order I received an email from them about the lack of the product and then I had to cancel the order, simply what is not in stock should not be published on the website.
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Answer by hubauer-shop.de/en/
Oct 11, 2023
Thanks for your feedback. Hubauer Team
Oct 8, 2023
 Verified review
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Oct 1, 2023
 Verified review

Mini parts

The service and prices are excellent
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Answer by hubauer-shop.de/en/
Oct 2, 2023
Thank you very much for your positive feedback about our service and prices. We strive to offer only the best at Hubauer-Shop and are delighted that we could meet your expectations. We look forward to seeing you again soon.
Sep 30, 2023
 Verified review
Great customer service and price. I likes that they asked for vinnr to deliver the correct part. Shipping was slow.
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Answer by hubauer-shop.de/en/
Oct 2, 2023
Thank you for your rating Hubauer Team
Sep 26, 2023
 Verified review

Perfect but delivery could've been faster

Delivery could've been faster. Otherwise perfect. the shop kept me informed about the order at all stages of delivery.
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We are pleased to hear that you are satisfied with the infos on your order throughout the delivery process. We value our customers' satisfaction and strive to provide a speedy delivery experience whenever possible. Thank you again for your feedback. Your HUBAUER Shop Team
Sep 26, 2023
 Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review. Your HUBAUER Shop Team
Sep 18, 2023
 Verified review
Order and payment went easy.
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Aug 26, 2023
 Verified review

Not suitable for multicountry ops

They require shipping country to be the same as invoicing country which is annoying.
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EK
Edmond K.
Prizren/Kosovo
Aug 25, 2023
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Aug 25, 2023
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Quick response and delivery

First time I buy. Quick response and delivery!
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Aug 21, 2023
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Aug 17, 2023
 Verified review
Fast delivery but expensive
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Answer by hubauer-shop.de/en/
Aug 18, 2023
Thanks for your feedback.
Aug 14, 2023
 Verified review
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Aug 12, 2023
 Verified review
Very good selection of parts, good prices. Delivery took too long.
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Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
Jul 31, 2023
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Jul 29, 2023
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Jul 25, 2023
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