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hubauer-shop.de/en/
Reviews:

745 reviews in the last 12 months4,461 total reviews  

4.72
Excellent

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Most relevant positive review

Jun 27, 2024
 Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts. Always happy, five stars out of the five! I've been trusting them and every order (roughly 20+) have come on time. If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company. I Have trust and I'm still more than happy to order from their house. Could recommend this kinda of service to everyone!
JK

Most relevant negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for hubauer-shop.de/en/

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Apr 29, 2024
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Apr 29, 2024
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Apr 22, 2024
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Rapide et conforme a la description faite
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Answer by hubauer-shop.de/en/
Apr 22, 2024
Nous sommes heureux que vous soyez satisfait de votre commande et du service. Nous nous efforcons en effet de fournir un service des meilleurs et des produits d´origine BMW de haute qualité. Vous remerciant d´avoir pris le temps de laisser un avis, Au plaisir de vous revoir dans la Boutique HUBAUER!
Apr 15, 2024
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Apr 13, 2024
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Almost perfect business to deal with. Packing and part availability. No express shipping option is disappointing if you need something in a hurry
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Mar 30, 2024
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good website and fast deliver
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Mar 20, 2024
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The part I ordered was not suitable to to the car although you presented it as it was. After the order cancelation you didnt suggest a suitable part.
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Mar 15, 2024
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Mar 11, 2024
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Mar 7, 2024
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GLS was a day late
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Feb 28, 2024
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Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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EK
Edmond K.
Prizren/Kosovo
Feb 19, 2024
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Feb 11, 2024
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Jan 31, 2024
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like: prompt respond, possible do better: improve parcel tracking
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Answer by hubauer-shop.de/en/
Feb 1, 2024
Thank you for taking the time to share your feedback about your experience with Hubauer-Shop. We appreciate your kind words regarding the prompt response and understand that there may be room for improvement when it comes to parcel tracking. We will be sure to take your feedback into account as we work to deliver the best possible service. Thank you for your support.
Jan 25, 2024
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Quality and fast
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Answer by hubauer-shop.de/en/
Jan 26, 2024
We are glad to hear that you are satisfied with your order, the service and the shipment time. We strive to provide the best service and the highest quality products. Thank you for taking the time to leave a review, Looking forward to seeing you again in our Shop! Your HUBAUER Shop Team
Jan 22, 2024
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Jan 14, 2024
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Jan 4, 2024
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Jan 4, 2024
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Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!
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Answer by hubauer-shop.de/en/
Jan 4, 2024
Thank you very much for your feedback. We're glad to hear that you appreciate our competitive pricing. We understand that it can be difficult to find the right car parts at times and we strive to help make the process easier. Hubauer Team
Jan 3, 2024
 Verified review
Too long delivery time. Customer service quick and good.
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