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Top positive review
Jan 4, 2024
Verified review
Competitive pricing.
The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one.
Also, make the default list to have a limit of, at least, 20 items!
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two.
Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
Good quality products on a user-friendly site. However, the time between processing and shipping seemed to be extensive. Unfortunately, the packing that my order was shipped in was destroyed and had to be re-packed by the postal service. Thankfully my order arrived without damage.
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Aug 12, 2023
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Very good selection of parts, good prices. Delivery took too long.
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Answer by hubauer-shop.de/en/
Aug 14, 2023
Thanks for your kind feedback.
Jul 31, 2023
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Jul 29, 2023
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Jul 25, 2023
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Jul 25, 2023
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Jul 25, 2023
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Communication and customer service
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Jul 25, 2023
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Easy searching for parts
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for the feedback! We really appreciate you taking the time to share your experience with us.
Jul 25, 2023
Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
Out of stock item was sold to me and the order processing and shipping was slow.
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Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us.
Your HUBAUER Shop Team
Thank you for your feedback. We are delighted to hear that the delivery of goods was on time. At our company, we strive to ensure that all orders are delivered as quickly and efficiently as possible. We value our customers' time and appreciate your positive review.
May 25, 2023
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Product is not the best. Especially in the dark the lettering is not nice
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May 25, 2023
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May 25, 2023
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Apr 26, 2023
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Bonjour,
J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande.
Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day!
Best regards, Hubauer Online Shop
Apr 25, 2023
Verified review
Conforme à la commande.
Dans Les délais.
Très bien
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your review! We are delighted to hear that your order arrived on time and in accordance with what you ordered. Thank you again for your feedback.
Cordialement, Hubauer Online Shop
Apr 25, 2023
Verified review
Professional service. Follow up email on specific car model to ensure correct part!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your kind feedback. We are pleased to hear that you received professional service and appreciate the follow up email. We understand how important it is to have the right parts for your car and strive to provide a high quality of service to all our customers. Our commitment is to always work hard so that our customers have the best experience possible. Thank you for choosing us! Looking forward to seeing you soon in our Shop again!
Your HUBAUER Shop Team
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