hubauer-shop.de/en/
Reviews:

733 reviews in the last 12 months4,137 total reviews  

4.71
Excellent

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hubauer-shop.de/en/ fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jan 4, 2024
 Verified review
Competitive pricing. The site is a bit difficult to use. The best solution, in my opinion, is to have something like a shortcut for the VIN, used in the profile (when you have one), to browse the parts that are suitable for the particular car. Currently you have to make a lot of additional clicks and have to constantly check if the VIN you've entered is the right one. Also, make the default list to have a limit of, at least, 20 items!

Top negative review

Mar 1, 2023
 Verified review
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
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Reviews for hubauer-shop.de/en/

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Jul 25, 2023
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Jul 25, 2023
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Communication and customer service
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Jul 25, 2023
 Verified review
Easy searching for parts
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for the feedback! We really appreciate you taking the time to share your experience with us.
Jul 25, 2023
 Verified review
You could offer a quicker courier service
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Answer by hubauer-shop.de/en/
Jul 25, 2023
Thanks for your feedback! We strive to provide great service to all our customers, so we appreciate your input.
AM
anthony m.
copenhagen
Jul 8, 2023
 Verified review
Out of stock item was sold to me and the order processing and shipping was slow.
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Answer by hubauer-shop.de/en/
Jul 10, 2023
Thank you for taking the time to provide us with feedback about your experience. We appreciate your input and deeply value our customers. We strive to provide the best quality products and services, so we regret to hear that you were not completely satisfied with your purchase. However, we always put the customer first and do our best to ensure a positive shopping experience. Thank you again for sharing your thoughts with us. Your HUBAUER Shop Team
MK
Marc K.
Dilbeek
Jun 26, 2023
 Verified review
the correct delivery goods at the previewed time
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Answer by hubauer-shop.de/en/
Jun 27, 2023
Thank you for your feedback. We are delighted to hear that the delivery of goods was on time. At our company, we strive to ensure that all orders are delivered as quickly and efficiently as possible. We value our customers' time and appreciate your positive review.
May 25, 2023
 Verified review
Product is not the best. Especially in the dark the lettering is not nice
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May 25, 2023
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May 25, 2023
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Apr 26, 2023
 Verified review
Bonjour, J'ai trouvé que passé commande était un peu compliqué. en plus, c'est après le paiement que vous demandez des documents au client. En ces temps de grandes arnaques, j'ai eu peur que vous n'honoriez pas la commande. Mais finalement, tout s'est bien passé et j'ai bien reçu la commande; Je suis prête à en passer une autre
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your feedback and for taking the time to share it with us. We value our customer's satisfaction and we are glad to hear that your order went through. In the case of sensitive articles, the vehicle data is required, as BMW AG must match and program the article to the vehicle. Thank you again for choosing us, we hope you have a great day! Best regards, Hubauer Online Shop
Apr 25, 2023
 Verified review
Conforme à la commande. Dans Les délais. Très bien
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Answer by hubauer-shop.de/en/
Apr 26, 2023
Thank you for your review! We are delighted to hear that your order arrived on time and in accordance with what you ordered. Thank you again for your feedback. Cordialement, Hubauer Online Shop
Apr 25, 2023
 Verified review
Professional service. Follow up email on specific car model to ensure correct part!
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Answer by hubauer-shop.de/en/
Apr 27, 2023
Thank you for your kind feedback. We are pleased to hear that you received professional service and appreciate the follow up email. We understand how important it is to have the right parts for your car and strive to provide a high quality of service to all our customers. Our commitment is to always work hard so that our customers have the best experience possible. Thank you for choosing us! Looking forward to seeing you soon in our Shop again! Your HUBAUER Shop Team
DR
Dominique R.
Soisy-sur-Seine
Mar 27, 2023
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Mar 27, 2023
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Mar 9, 2023
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Mar 8, 2023
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Mar 4, 2023
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Mar 3, 2023
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Mar 2, 2023
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Mar 2, 2023
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