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Top positive review
hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
I like how fast the store ships the items. Also the fee rates for international shipments are low which is great. I have not yet installed the piece I oredered, but it looks as legit as it can get.
hubauer-shop.de/en/ customer
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20 hours ago
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Bmw 320d xdrive
Ottimo acquisto di accessori originali e consegna puntuale
hubauer-shop.de/en/ customer
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22 hours ago
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Great service
Delivery as expected
Answer by hubauer-shop.de/en/
19 hours ago
Thank you so much for your review! We are thrilled to hear that you experienced great service and delivery as expected. We strive to offer an excellent customer experience and it’s great to know that we’ve achieved that. Thanks again for your feedback!
hubauer-shop.de/en/ customer
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2 days ago
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Very fast good
Thanks
hubauer-shop.de/en/ customer
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2 days ago
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Good communication and information about the order.
hubauer-shop.de/en/ customer
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2 days ago
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hubauer-shop.de/en/ customer
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3 days ago
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hubauer-shop.de/en/ customer
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4 days ago
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The first one experience, all really cool.
Get valuable parcel on time, and track the shipment all the way. The first one experience, all really cool.
Answer by hubauer-shop.de/en/
19 hours ago
Thank you for your kind review. We are so pleased to hear that you had a great experience with our parcel delivery and tracking services.
hubauer-shop.de/en/ customer
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5 days ago
Verified review
Great service and packing bones very safe.
Answer by hubauer-shop.de/en/
4 days ago
Thank you for your positive review of our service and packing! We are very proud here at Hubauer-Shop to provide excellent service and safe packaging for our customers. We strive to ensure the utmost satisfaction of each customer. Thank you for your kind words!
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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5 days ago
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hubauer-shop.de/en/ customer
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5 days ago
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hubauer-shop.de/en/ customer
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6 days ago
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5 stars !
Answer by hubauer-shop.de/en/
5 days ago
Thank you for your positive review!
hubauer-shop.de/en/ customer
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6 days ago
Verified review
E31 parts
Polecam
Answer by hubauer-shop.de/en/
5 days ago
Thank you for your positive review!
hubauer-shop.de/en/ customer
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6 days ago
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hubauer-shop.de/en/ customer
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7 days ago
Verified review
Great service!
Fast international delivery, good prices and well packaged product. A definitive recommendation!
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your positive review! We indeed strive to provide fast and reliable delivery, competitive prices and quality products with a high protection for shipment. We appreciate your recommendation and support!
Your HUBAUER Shop Team
A lot of konfirmationmail, informationmail etc but delivery took a big while
Answer by hubauer-shop.de/en/
7 days ago
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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8 days ago
Verified review
hubauer-shop.de/en/ customer
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8 days ago
Verified review
Good prices, fast response and active support.
Answer by hubauer-shop.de/en/
7 days ago
Thank you for your positive review! We are so glad to hear that you appreciate our prices, response time, and support. At Hubauer-Shop, we strive to provide an excellent customer experience. We appreciate your feedback and hope you will continue to use our services in the future.
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