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Top positive review
hubauer-shop.de/en/ customer
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Apr 26, 2023
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For this last year, I have been shopping some original (OEN) BMW parts from Hubauer and honestly, my orders usually arrive and get delivered soon to Spain from Germany (about 3-5 days).
Customer service is great and answers rapidly to the emails and questions regarding your order and other details. So, Hubauer is 100% recommended for original BMW parts. Danke schön für alles und habt einen wunderschönen tag.
The handling of my order by the team was neutral/average for an eshop, in today's competitive environment. I liked the fact that the support team identified a mistake in one ordered part and suggested the correct one for my vehicle. What i did not like at all was the fact that i had 21 items and i was only allowed to order 19. I intentionally left out 2 small parts weighting 100-150 grams maximum . The total order was almost 700 euros and the remaining parts abt 15 euros. Having contacted the support team 2-3 times the answer was negative. "Please put a new order" (which would cost me 17 euros to post). The excuse was that the extra items could damage the rest items ( i am wondering if the member of the team who replied had looked at the size of the extra items) Finally when i asked the team to consider sending the items with normal post i got a very neutral reply , that the initial order is posted and nothing can be done. I do think there is much more room for improvement on the team's handling procedures . Flexibility is important in today's business.
Great customer service and price.
I likes that they asked for vinnr to deliver the correct part.
Shipping was slow.
hubauer-shop.de/en/ customer
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2 days ago
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hubauer-shop.de/en/ customer
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2 days ago
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The first one experience, all really cool.
Get valuable parcel on time, and track the shipment all the way. The first one experience, all really cool.
hubauer-shop.de/en/ customer
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4 days ago
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Great service and packing bones very safe.
Answer by hubauer-shop.de/en/
3 days ago
Thank you for your positive review of our service and packing! We are very proud here at Hubauer-Shop to provide excellent service and safe packaging for our customers. We strive to ensure the utmost satisfaction of each customer. Thank you for your kind words!
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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4 days ago
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hubauer-shop.de/en/ customer
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4 days ago
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hubauer-shop.de/en/ customer
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5 days ago
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5 stars !
Answer by hubauer-shop.de/en/
4 days ago
Thank you for your positive review!
hubauer-shop.de/en/ customer
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5 days ago
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E31 parts
Polecam
Answer by hubauer-shop.de/en/
4 days ago
Thank you for your positive review!
hubauer-shop.de/en/ customer
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5 days ago
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hubauer-shop.de/en/ customer
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6 days ago
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Great service!
Fast international delivery, good prices and well packaged product. A definitive recommendation!
Answer by hubauer-shop.de/en/
5 days ago
Thank you for your positive review! We indeed strive to provide fast and reliable delivery, competitive prices and quality products with a high protection for shipment. We appreciate your recommendation and support!
Your HUBAUER Shop Team
Delivery could've been faster. Otherwise perfect. the shop kept me informed about the order at all stages of delivery.
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your review. We are pleased to hear that you are satisfied with the infos on your order throughout the delivery process. We value our customers' satisfaction and strive to provide a speedy delivery experience whenever possible. Thank you again for your feedback.
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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6 days ago
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hubauer-shop.de/en/ customer
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6 days ago
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hubauer-shop.de/en/ customer
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6 days ago
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Good prices, fast response and active support.
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your positive review! We are so glad to hear that you appreciate our prices, response time, and support. At Hubauer-Shop, we strive to provide an excellent customer experience. We appreciate your feedback and hope you will continue to use our services in the future.
hubauer-shop.de/en/ customer
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6 days ago
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hubauer-shop.de/en/ customer
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6 days ago
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Original parts at reasonable prices.
Relatively fast shipment
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your positive review. We are delighted to hear that you are pleased with our original parts and the reasonable prices. We also appreciate your feedback on the relatively fast shipment. Doing our utmost to provide customers with the highest quality parts and services in a timely manner, we thank you for choosing us!
Your HUBAUER Shop Team
hubauer-shop.de/en/ customer
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7 days ago
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hubauer-shop.de/en/ customer
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7 days ago
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Trustable site and staff. They're just great!!!
Answer by hubauer-shop.de/en/
6 days ago
Thanks for your kind feedback.
Hubauer Team
hubauer-shop.de/en/ customer
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7 days ago
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Excellent quality, products as described, on time delivery, easy ordering procedure
Answer by hubauer-shop.de/en/
6 days ago
Thank you for your positive review and kind words. We are glad that you had a positive experience with our service and delivery. Your satisfaction is our top priority. Thank you again for your feedback - we appreciate it very much.
Your Hubauer Online Shop
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