I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
I live in Ireland and bought a chain saw, the electrical connections for the saw are different from UK and Ireland electrical connections, you could point this out during the buying process as I have found it impossible to buy a connector here in Ireland, so thank you very much indeed. Needless to say I won't buy from yourselves again!
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Jan 17, 2024
Verified review
2 months ago I ordered tools and didn't receive it fully, I paid for it fully but still waiting for my tools.and is really hard to get in touch with them.
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Nov 24, 2023
Verified review
They refused to send the promotional free battery
I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
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