Review summary
Customers consistently praise the fast and prompt delivery, often noting the quick shipment and timely arrival of their orders. Many reviews highlight the competitive or fair pricing, and customers also appreciate the clear communication and delivery information provided. Additionally, the product quality receives positive remarks, and the website is generally considered easy to use. However, some customers point out that prices can be higher than those of other online shops. There are also occasional frustrations with incomplete updates or unclear product descriptions, leading to issues such as missing or unclear information. A few customers mention receiving damaged items or missing parts, and some suggest that the website's user-friendliness and search features could be improved.
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How Trusted Shops prevents fake reviewsReviewsToolnation Europe
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(187)
Verified
⭐⭐⭐⭐⭐ Genuine Milwaukee quality - perfect fit!
Bought this original Milwaukee all-metal chuck as a replacement for my M18 drill. It fits absolutely perfectly and brought the tool back to life. Standard heavy-duty quality from Milwaukee: zero wobble, excellent grip on bits, and a very reliable ratcheting mechanism that doesn't loosen up in reverse mode.
Bought this original Milwaukee all-metal chuck as a replacement for my M18 drill. It fits absolutely perfectly and brought the tool back to life. Standard heavy-duty quality from Milwaukee: zero wobble, excellent grip on bits, and a very reliable ratcheting mechanism that doesn't loosen up in reverse mode.
Reply from Toolnation Europe
Dear Customer,
Thank you for your detailed and positive review.
We are pleased to hear that the original Milwaukee all-metal chuck was a perfect fit for your M18 drill and helped bring the tool back to life. It is also great to know that you are satisfied with the build quality, grip, and reliable ratcheting mechanism.
We appreciate your trust in Toolnation.
Kind regards,
Team Toolnation
Verified
Excellent value for money, delivery was prompt and as stated. Was kept informed on delivery status daily.
House number although first on address script for some reason appeared at the end of delivery address which led to some confusion for courier'
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are satisfied with your purchase. Thank you also for your feedback regarding the address display—we will take this into account.
Kind regards,
Team Toolnation
Verified
Quick Makita DHR243 drill delivery to Portugal very rapid.
One thing; in description is stated: box included. They mean carton box. Not the real toolcase. Would be nice to clearify this in description.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that your Makita DHR243 was delivered quickly to Portugal. We also appreciate your feedback regarding the product description and understand that the wording about the included box could have been clearer.
Thank you for bringing this to our attention and for sharing your experience.
Kind regards,
Team Toolnation
Verified
Excellent prices and service from this website - have used many times and will continue to use and recommend. Removed one star only because of the information provided about a hikoki battery redemption offer. I am in republic of Ireland and I am unable to redeem the offer if I buy tools from toolnation, that was not exactly clear from the info on this site. I was glad I double checked it before my most recent purchase. I have to make that purchase locally or from the UK. It's a little dissappointing, but that is more to do with Hikoki terms rather than Toolnation. But again, I think the info on tool nation should have made it clear for customers in ireland, as we are the only country in the Eu that the offer applies slightly differently.
Reply from Toolnation Europe
Dear customer,
Thank you for your detailed review and for your continued trust in Toolnation. We are pleased to read that you appreciate our prices and service and that you have chosen to shop with us multiple times.
Regarding the Hikoki promotion, the specific product you purchased was not part of the redemption offer. We always aim to present information about promotions as clearly as possible on our website and appreciate your feedback as it helps us continue improving this information for customers.
If you ever have questions about promotions or products, our customer service team will be happy to assist you via the contact page on our website.
Kind regards,
Team Toolnation
Verified
very fast delivery
good
tried to call them because there was da fault at the product. could not reach out anybody
i sr t email. waiting what happens
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that your order was delivered quickly. At the same time, we're sorry to hear that you experienced an issue with the product and were unable to reach us by phone.
We acknowledge that our telephone availability did not meet your expectations and understand that waiting for a response after contacting us by email can be frustrating.
Our sincere apologies for the inconvenience caused.
Kind regards,
Team Toolnation
Verified
Selection is great, staff are nice. Search could be a bit better, and explanation of delivery times could be better too
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that you are satisfied with our wide selection and our staff. We also appreciate your feedback regarding the search function and the clarity of our delivery time information.
Thank you for your trust and valuable feedback. We hope to serve you again in the future.
Kind regards,
Team Toolnation
Verified
Everything worked well because I knew what I wanted. Might not be easy for a complete novice. One to one advice from a professional is lacking from online sales.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that everything went smoothly with your order. We also appreciate your feedback regarding personal advice and understand that choosing the right product online can be more challenging for customers with less experience.
Thank you for your trust and feedback.
Kind regards,
Team Toolnation
Verified
Communication is poor left in limbo
Although the first batch of my order shipped the remainder has not, it's 2 weeks now and no update.. when you ship separately you should notify when the second or subsequent parts of the order are expected to ship. if it's delayed tell me it is. Don't leave me in limbo, I have spent nearly €2k on tools with you on my first order, I'm not sure I will s
buy from you again because of the lack of Comms.I am starting a new business and need to know when my equipment is arriving or at least expected to ship.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are sorry to hear that only part of your order has been delivered and that you have not received a clear update regarding the remaining items. We understand how important it is to have clarity about expected delivery times, especially when you rely on these tools for your new business.
We regret that our communication throughout this process has not provided you with sufficient and timely information about the status of the outstanding items.
Please accept our sincere apologies for the uncertainty and inconvenience caused.
Kind regards,
Team Toolnation
Verified
Easy and accurate to order parts from your website. Delivery information was perfect.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that ordering the parts through our website was easy and accurate, and that you were satisfied with the delivery information provided. Thank you for your trust. We look forward to serving you again in the future.
Kind regards,
Team Toolnation
Verified
Great value fast shipment to Ireland. Recommended 💯
Reply from Toolnation Europe
Dear customer,
Thank you very much for your review.
We're pleased to hear that you are satisfied with our competitive prices and fast delivery to Ireland. Thank you for your recommendation and trust!
Kind regards,
Team Toolnation
Verified
quick and reliable
so far everything is perfect........You could send a purchase of almost 800 EUR for free.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that you are satisfied with our service and that everything has been quick and reliable. We also appreciate your feedback regarding the shipping costs.
Thank you for your trust. We hope to serve you again in the future.
Kind regards,
Team Toolnation
Verified
I bought the makita drt50zjx9 kit, with some extras for it.
After placing order, it was delivered within 1 week to my adress in denmark.
Price is very good, delivery time good.
One minus, they show you get one battery when you buy that kit, but it was missing.
But good price anyway, and good delivery time, so 5☆ from me.
Reply from Toolnation Europe
Dear customer,
Thank you very much for your detailed review and for placing your trust in Toolnation. We are pleased to read that you are satisfied with the price and delivery.
With regard to the point you mentioned, we would like to clarify that the free battery is not automatically included in this Makita promotion. Participation in the promotion requires registration with Makita Netherlands, in accordance with the manufacturer’s promotional terms and conditions.
We appreciate you sharing your feedback and will take it into account in our ongoing communication.
Kind regards,
Team Toolnation
Verified
A great experience and would recommend.
Reply from Toolnation Europe
Dear customer,
Thank you very much for your review.
We're delighted to hear that you had a great experience with Toolnation. Thank you for your trust and recommendation. We look forward to serving you again in the future!
Kind regards,
Team Toolnation
Verified
Fast delivery, fair prices
Good selection of tools
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that you are satisfied with our fast delivery, fair prices and wide selection of tools. Thank you for your trust. We look forward to serving you again in the future.
Kind regards,
Team Toolnation
Verified
Cheapest I could find online and everything arrived as it was meant to.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are satisfied with your purchase.
Kind regards,
Team Toolnation
Verified
Excellent Service
Brilliant to deal with and fast delivery
Reply from Toolnation Europe
Dear customer,
Thank you very much for your review.
We're delighted to hear that you are satisfied with our service and the fast delivery. Thank you for your trust, and we look forward to serving you again in the future.
Kind regards,
Team Toolnation
Verified
Excellent Service
Ordered a Stanley Fatmax toolbox on wheels. Was a bit worried after I ordered it as I read some reviews on toolnation. The next day I received an email to say UPS had my purchase. It arrived from The Netherlands to Ireland within a week. Excellent service. I am very pleased
Reply from Toolnation Europe
Dear customer,
Thank you for your positive review. We are pleased to read that you were satisfied with our service.
Kind regards,
Team Toolnation
Verified
Price and prompt delivery
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that you are satisfied with our prices and the prompt delivery of your order. Thank you for your trust. We look forward to serving you again in the future.
Kind regards,
Team Toolnation
Verified
Verified
Excellent Overall experience. from Communication. Systems and invoicing. Dispatch and delivery.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are delighted to hear that you are satisfied with our service.
Kind regards,
Team Toolnation
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They are not included in the overall rating. No verification measures have been taken.Contact
Toolnation Europe
- +31852371503
- www.toolnation.com
- Beek LB, NLD
About
Toolnation Europe
Toolnation is an online shop operated by Handelsonderneming Dirks B.V., a company based in the Netherlands with long-standing experience in the tools industry. The range consists of a broad and caref...
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