Review summary
Customers frequently highlight fast and timely delivery of their orders, competitive or reasonable prices, clear and frequent updates with good communication, an easy-to-use and navigable website, high product quality often described as original or very good, and excellent, straightforward, and trustworthy overall service as positive aspects. Some customers mention occasional delivery issues, disappointment with higher prices or unclear offers, and suggest that the website could be more user-friendly.
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How Trusted Shops prevents fake reviewsReviewsToolnation Europe
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(174)
Verified
⭐⭐⭐⭐⭐ Genuine Milwaukee quality - perfect fit!
Bought this original Milwaukee all-metal chuck as a replacement for my M18 drill. It fits absolutely perfectly and brought the tool back to life. Standard heavy-duty quality from Milwaukee: zero wobble, excellent grip on bits, and a very reliable ratcheting mechanism that doesn't loosen up in reverse mode.
Bought this original Milwaukee all-metal chuck as a replacement for my M18 drill. It fits absolutely perfectly and brought the tool back to life. Standard heavy-duty quality from Milwaukee: zero wobble, excellent grip on bits, and a very reliable ratcheting mechanism that doesn't loosen up in reverse mode.
Reply from Toolnation Europe
Dear Customer,
Thank you for your detailed and positive review.
We are pleased to hear that the original Milwaukee all-metal chuck was a perfect fit for your M18 drill and helped bring the tool back to life. It is also great to know that you are satisfied with the build quality, grip, and reliable ratcheting mechanism.
We appreciate your trust in Toolnation.
Kind regards,
Team Toolnation
Verified
Excellent value for money, delivery was prompt and as stated. Was kept informed on delivery status daily.
House number although first on address script for some reason appeared at the end of delivery address which led to some confusion for courier'
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are satisfied with your purchase. Thank you also for your feedback regarding the address display—we will take this into account.
Kind regards,
Team Toolnation
Verified
Excellent prices and service from this website - have used many times and will continue to use and recommend. Removed one star only because of the information provided about a hikoki battery redemption offer. I am in republic of Ireland and I am unable to redeem the offer if I buy tools from toolnation, that was not exactly clear from the info on this site. I was glad I double checked it before my most recent purchase. I have to make that purchase locally or from the UK. It's a little dissappointing, but that is more to do with Hikoki terms rather than Toolnation. But again, I think the info on tool nation should have made it clear for customers in ireland, as we are the only country in the Eu that the offer applies slightly differently.
Reply from Toolnation Europe
Dear customer,
Thank you for your detailed review and for your continued trust in Toolnation. We are pleased to read that you appreciate our prices and service and that you have chosen to shop with us multiple times.
Regarding the Hikoki promotion, the specific product you purchased was not part of the redemption offer. We always aim to present information about promotions as clearly as possible on our website and appreciate your feedback as it helps us continue improving this information for customers.
If you ever have questions about promotions or products, our customer service team will be happy to assist you via the contact page on our website.
Kind regards,
Team Toolnation
Verified
I bought the makita drt50zjx9 kit, with some extras for it.
After placing order, it was delivered within 1 week to my adress in denmark.
Price is very good, delivery time good.
One minus, they show you get one battery when you buy that kit, but it was missing.
But good price anyway, and good delivery time, so 5☆ from me.
Reply from Toolnation Europe
Dear customer,
Thank you very much for your detailed review and for placing your trust in Toolnation. We are pleased to read that you are satisfied with the price and delivery.
With regard to the point you mentioned, we would like to clarify that the free battery is not automatically included in this Makita promotion. Participation in the promotion requires registration with Makita Netherlands, in accordance with the manufacturer’s promotional terms and conditions.
We appreciate you sharing your feedback and will take it into account in our ongoing communication.
Kind regards,
Team Toolnation
Verified
Excellent Service
Ordered a Stanley Fatmax toolbox on wheels. Was a bit worried after I ordered it as I read some reviews on toolnation. The next day I received an email to say UPS had my purchase. It arrived from The Netherlands to Ireland within a week. Excellent service. I am very pleased
Reply from Toolnation Europe
Dear customer,
Thank you for your positive review. We are pleased to read that you were satisfied with our service.
Kind regards,
Team Toolnation
Verified
Excellent Overall experience. from Communication. Systems and invoicing. Dispatch and delivery.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are delighted to hear that you are satisfied with our service.
Kind regards,
Team Toolnation
Verified
Very good price, fast delivery, very satisfied with my purchase.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are satisfied with your purchase.
Kind regards,
Team Toolnation
Verified
Great communication, fast update and timely shipping - wel done
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are happy with our service.
Kind regards,
Team Toolnation
Verified
Great service! Fast delivery, all intact.
Verified
Prompt and fast delivery. Package in perfect condition and order complete.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're delighted to hear that your order was delivered promptly, arrived in perfect condition, and was complete. Thank you for your trust—we truly appreciate it and look forward to serving you again in the future.
Kind regards,
Team Toolnation
Verified
Good quality products, and very fast shipment.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are satisfied with our products and fast delivery.
Kind regards,
Team Toolnation
Verified
Fast delivery, everything OK.
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're pleased to hear that your order was delivered quickly and that everything arrived as expected. It's great to know you had a positive experience with your purchase.
Kind regards,
Team Toolnation
Verified
Improve your website for ordering, it is not user friendly.
Reply from Toolnation Europe
Dear customer,
Thank you for your review and your feedback.
We are continuously working to improve our website and make ordering even easier.
Kind regards,
Team Toolnation
Verified
No problem. Perfect Makita product.
No
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We're delighted to hear that everything went smoothly and that you're happy with your Makita product. Thank you for your trust—we appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Team Toolnation
Verified
Five Star
Delighted with the price. Great communication. Item arrived on time.
Reply from Toolnation Europe
Dear Customer,
Thank you for your 5-star review. We're delighted to hear that you were happy with the price, our communication, and the on-time delivery.
Kind regards,
Team Toolnation
Verified
Very good prices and quick delivery
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are pleased to hear that you are satisfied with our prices and fast delivery.
Kind regards,
Team Toolnation
Verified
Arrived quickly,as described and good price very happy
Reply from Toolnation Europe
Dear customer,
Thank you for your review.
We are delighted to hear that your order arrived quickly and met your expectations.
Kind regards,
Team Toolnation
Verified
Verified
Verified
