I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
I live in Ireland and bought a chain saw, the electrical connections for the saw are different from UK and Ireland electrical connections, you could point this out during the buying process as I have found it impossible to buy a connector here in Ireland, so thank you very much indeed. Needless to say I won't buy from yourselves again!
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Mar 20, 2024
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Service was excellent and the delivery gave me ease of mind thanks 😊 I will shop with them again
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Mar 20, 2024
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Mar 15, 2024
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Mar 8, 2024
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The Makita DTM52 that I bought was very well priced. The delivery was a little bit expensive, but overall very happy with service.
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Mar 6, 2024
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Feb 23, 2024
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Feb 19, 2024
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Super fast
Super gast
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Feb 5, 2024
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Jan 30, 2024
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Easy to use
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Jan 25, 2024
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Jan 22, 2024
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Jan 17, 2024
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2 months ago I ordered tools and didn't receive it fully, I paid for it fully but still waiting for my tools.and is really hard to get in touch with them.
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Jan 10, 2024
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Great shop, always good deals with Toolnation and longened guarantee with Festool.
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