I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Sep 18, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Aug 31, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Aug 22, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Aug 11, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Aug 8, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jul 24, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jun 21, 2023
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
Jun 8, 2023
Verified review
Report review
Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Great to see that you had a nice experience.
Will we see you another time?
Best regards,
Toolnation Support Team.
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