I bought a DeWalt DCS356 multitool that was in promotion with a free 4 Ah battery included. I ordered the tool, wait more than 3 weeks for the delivery, and then I received only the tool. The free battery was not sent. I asked the customer support, and they told me that the promotion was not valid for Portugal, even though no information about exceptions were available in the website.
I asked for a refund after sending the tool back, but they do not pay the shipping costs for returns.
Worst experience ever.
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
May 24, 2023
Verified review
Very good
Quick delivery, good service and good prices.
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Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
May 23, 2023
Verified review
fast and clear
Report review
Answer by Toolnation Europe
Nov 3, 2023
Dear customer,
Thank you for your order and review.
Good to see that you had a pleasant experience.
Will we see you again?
Kind regards,
Toolnation Support Team.
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