I had a problem with some jewellery I had received a few months ago, so I emailed customer service for advice. They sent me a returns label and forms clear instructions what to do. A couple of weeks later I received replacements. Great service.
It would have been helpful if you could have let me know/confirmed what was happening about my jewellery as I didn’t know if you were repairing or replacing; and I also didn’t know that you were posting it back, so the package arrived unexpectedly. That said I was delighted, thank you
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3 months ago
1. Provide complete address to the delivery company.
2. For future: Consider inserting a line for telephone contact, it simplifies the delivery.
3. If contacted by a client who searching help (with not delivered order) the message answer "please help yourself" is not the thing the client sought for.
Thank you for your consideration and improvement.
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Reviews for COEUR DE LION
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Verified review
8 days ago
Amazing customer service,quick respond and delivery.
Great quality of product and beautiful design.
I would highly recommend to anyone who is looking for beautiful,unique piece jewellery.
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11 days ago
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16 days ago
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17 days ago
Kind suggestions:
- better product images and description
- colour matching enhancements on the website
- automated return process (for Greece)
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25 days ago
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1 month ago
I LOVE your products. I Have tibetan bowls studio and do soundhealing massage in Poland and When I do massage I wear Coeur De Lion yewellery. I promote your company to my friends-:) All the Best!!!
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1 month ago
Good Quality, price and delivery.
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1 month ago
I loved that the delivery was tracked so well and there was excellent communication from the company when I raised a query
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1 month ago
Fast delivery, clear information about rights and obligations. Easy to shop online. Unfortunately, somewhat expensive. I'm happy so far.
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1 month ago
Snel geleverd en prachtig
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1 month ago
Delivery, packing and the bracelet is very good. The necklace is kind os weird, as it always turns wrong way when I wear it, so the nice medal is is not at its place.
I was given a bracelet as a gift from my son and daughter in law and I loved it so much I treated myself to a matching necklace. Very fast delivery in a beautiful presentation box. Top quality great website easy to deal with.
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2 months ago
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2 months ago
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2 months ago
I bought a necklace and bracelet in the store and a matching ring through the webshop. Good quality and well finished.
Only received compliments (I was at an international fair!)
And of course everyone referred to Coeur de Lion.
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2 months ago
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2 months ago
Lo siento no entiendo mucho e ingles i menos lo hablo pero m
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