helikon-tex.com/en_eur/Reviews

: 4,727Excellent

4.91
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certified since: May 20, 2019
updated on: Jun 2, 2023
helikon-tex.com/en_eur/ is checked and certified according to the Trusted Shops quality criteria
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certified since: May 20, 2019
updated on: Jun 2, 2023
helikon-tex.com/en_eur/ is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At helikon-tex.com/en_eur/, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for helikon-tex.com/en_eur/

4.91
Excellent
How is the rating calculated?

903 verified reviews in the last 12 months

5
93 %
4
5 %
3
< 1 %
2
< 1 %
1
< 1 %
4,727 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

Sep 29, 2022
Everything is fine, but there are a few important points 1. Zippers. This is the biggest problem. Zippers looks reliable, but keeps getting jammed in some places. Therefore, there are problems with opening/closing the backpack. You will not be able to quickly open/close the backpack. And it happens all the time. This is terrible! For this price of a backpack, this should not be the case 2. No laptop pocket. If it's an EDC backpack, there should be a laptop pocket. It is hard to imagine that in 2022 there is no such pocket. And it is not mentioned anywhere in the description. It's weird. 3. EMS messed up with the track number, because of which the parcel was almost lost and the delivery was delayed.
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the most relevant critical review

Nov 4, 2022
Customer relationships. Products are good.
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Reviews for helikon-tex.com/en_eur/

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 Verified review
Apr 15, 2023
Slow on returns
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Answer by helikon-tex.com/en_eur/
Apr 17, 2023
Hello, refund are made within a maximum of 14 days from the date of receiving the return package. Your package has not yet arrived. Parcels from the UK go through customs, which lengthens the time it takes for us to receive your shipment. If you can, please send your tracking number to our service. We will try to verify it. Best regards, Helikon-Tex Team
 Verified review
Apr 7, 2023
Goods great but lost by UPS
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Answer by helikon-tex.com/en_eur/
Apr 17, 2023
We are very sorry to hear about your lost package. Please contact our Customer Service, we will be happy to assist you in resolving the problem. Please email shop@helikon-tex.com.
 Verified review
Mar 13, 2023
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 Verified review
Jan 16, 2023
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 Verified review
Dec 21, 2022
Was told I had to pay to ship something back. I thought I bought it from the US shop but apparently had to ship overseas and that would have cost more than the pants I bought. Kind of lame if you ask me…
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 Verified review
Dec 20, 2022
Kurtka ma mega slabe zamki,uzyta jest z materialu badziewnego,Co prawda nie przepuszcza wody ale nie jest ciepla kurtka ,ja jestem zawiedziony I nie kupie nic waszej firmy wiecej, brytyjskie kurtki za £50 sa zrobione lepiej niz wasza za 130
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Answer by helikon-tex.com/en_eur/
Dec 22, 2022
Bardzo nam przykro, że nie jest Pan zadowolony z kupionej kurtki. Jeśli produkt nie spełnia Pana oczekiwań, ma Pan oczywiście prawo go zwrócić. W razie pytań zachęcamy do kontaktu z naszym działem Customer Service: mailowo pod adresem shop@helikon-tex.com lub przez formularz na stronie www.helikon-tex.com.
 Verified review
Nov 27, 2022
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 Verified review
Nov 4, 2022
Customer relationships. Products are good.
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 Verified review
Aug 6, 2022
Every item sent was the wrong size, deceptive advertising. Repeated emails prove this with pictures from their size chart and no corrective action other than send the stuff back at your cost which was greater than the cost of the clothes. out almost 500 usd. Larger shirt is 59cm x 2 = 118cm or 46 inches US. Larger pant is 46.5cm x 2 = 93cm or 36 inch.
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 Verified review
Jul 6, 2022
Liked these on denim, but they are not available anymore. Fabric feels like plastic bag and cut is strange. These will not last long.
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Answer by helikon-tex.com/en_eur/
Jul 8, 2022
Thank you for your feedback, sorry to hear that it doesn't suit you well. We are working on Denim to come back, hope you will give us another chance when they came.