helikon-tex.com/en_eur/
Reviews:

890 reviews in the last 12 months5,660 total reviews  

4.93
Excellent

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Most relevant positive review

Sep 4, 2023
 Verified review
1) Natalia Dura - a very competent and responsive employee; 2) I have been buying and wearing Helikon products for many years, now I started buying online through the site, at first I was worried, I thought it would either take a long time, or it might get lost, or something else would happen, but everything turned out fine, I already stuffed things for 3k in half a year ; 3) Helikon released a new hardshell jacket with a membrane, of course I ordered it, but I got a factory defect to my great regret. I thought that the situation would either drag on for a very long time or not be resolved at all, but Helikon made me very happy that they solved my situation very quickly (3 days), went to meet me and returned the cost of the jacket, real professionals, including including Natalia! Summing up - I wore Helikon, I wear it and I will wear it!

Most relevant negative review

Feb 28, 2024
 Verified review
Costumer service isn’t helpful at all.
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Reviews for helikon-tex.com/en_eur/

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Apr 16, 2024
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Mar 31, 2024
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Mar 12, 2024
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All good excepting the UPS service in spain… How about having multiple packing services to choice? Nowadays, a net of picking up places is the best solution…
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Mar 10, 2024
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Comfortabel

I love the socks they are very comfortable. The thermos underwear is comfortable and warm during cold weather
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Mar 14, 2024
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Feb 28, 2024
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Costumer service isn’t helpful at all.
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Feb 9, 2024
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A great range of products. Some available in sizes that their UK stockists don't carry, and even after Brexit their prices are still competitive with UK ones. I got a bit confused with their sizing charts, which vary across patterns, rather than being standardised as I would expect. This resulted in me returning one pair for a refund. Their customer service operative was and is being very helpful and patient with me, and apparently they're working to standardise the sizing which will help a lot. Thank you.
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Sep 15, 2023
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EDC backpack,Velcro

I got an edc backpack and an insert Velcro case The backpack was kinda poor cause in the secondary zip it got broken The insert Velcro was good but not that big as expected to be
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CC
Cooper C.
Deutschland
Aug 18, 2023
 Verified review

The articles ordered were tactical shorts

The articles ordered were a) delivered fast and b) in a very good and unbeatable quality / price Ratio Only Point that sucks a bit is that u have to place a new Order If smth isnt fitting your expections. Should Go easier than that by maybe just filling Out a Form (which i die) an receiving the new article few later (which never happend) -.-
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Jan 2, 2024
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Very good and creative production. Congrat !

Very good production. Well thought out with many practical details. Great quality of materials, seams and closures. Only the sleeves could be a little wider to be more comfortable if you wear a sweater or thick fleece underneath. This is a recurring problem at Helikon Tex...
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Dec 4, 2023
 Verified review
UPS forwarding service is very poor. They do not deliver parcels to the address. They make a record in the system that the package has been delivered, but it's not. Instead, they keep dropping packages to the collection point.
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Nov 14, 2023
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Ammo box it’s very good product. The bushcraft dump pouch is a beautiful product but the closing system needs to be improved as it is inconvenient and inefficient. I would use a rigid thread rather than an elastic one.
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Jan 9, 2024
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Catalog a bit confusing

Website is a bit confusing when looking for a specific product - takes lot of time to find the difference between two similar trousers for example that are a lot alike Maybe a "compare" option could be good ?
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Oct 17, 2023
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I like the service from them. They produce a great product. I can only say that they using outside of the postal system carriers isn’t smooth. Both UPS, DHL are two carriers that are unreliable.
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Oct 27, 2023
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Great shopping experience, RMA may be improved.

Great shopping experience and on time delivery, I'll shop again here for sure. RMA procedure could be improved with online functions and status monitoring rather than be all paper based.
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Aug 18, 2023
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Very good design, perfect size fit, reasonable shipping and handling cost but I prefer a made in Europe product, not a made in PRC, China or Turkey, no matter the specs
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Dec 26, 2023
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The quality is top, but...

The quality is top. The technical aspect is top. the price is good, but all the Delivery charges and taxes makes the cost to high.
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Aug 7, 2023
 Verified review
Love this site. Absolutely best gear out there. I just wish it didn't cost the earth to post to the UK
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Jan 30, 2024
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Professional e selling, precise terms of delivery, great quality and durability products
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Sep 22, 2023
 Verified review
choice, quality / price rate, excellent customer service
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