helikon-tex.com/en_eur/ reviews | Read 3,435 helikon-tex.com/en

Reviews for helikon-tex.com/en_eur/

4.91/5.00

Excellent

How is the rating calculated?

1,204 reviews in the last 12 months

5 stars

94 %

4 stars

4 %

3 stars

1 %

2 stars

1 %

1 star

0 %

3,435 total reviews

the most relevant positive review

2 months ago

What I liked best was the variety of excellent products they have. There isn’t one thing I’ve received from Helikon-Tex with which I wasn’t thrilled. The materials and craftsmanship is in the top 1% of gear manufacturers. From fit and finish, practicality, comfort, to just the overall cool factor, they are my favourite place to go for my tactical and everyday apparel and gear. Something they could do better: if an item is available in the Poland store location, I’d like to see it also available in the USA store. I’m not talking about an item being out of stock; I mean the item isn’t even listed on the USA store. Otherwise I have to take a chance on overseas shipping, which, thanks to Joe, is either REALLY slow or non-existent.

the most relevant critical review

2 months ago

This chest rig is pretty decent for the price feels durable. Survived a few rucks, can hold a shocking amount of gear and still being light. However the harness broke on my first ruck with it and the buckles seem a little cheaper quality than other rigs. Only other gripe I have with this rig is that reindexing magazines could be a little smoother. Can't wait to see how it holds up throw the testing

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What other customers say about their experience with helikon-tex.com/en_eur/

(9)

(10)

4 days ago

Magnus B. from Uppsala

Delivery is terrible.

helpful

Verified review|

Answer by helikon-tex.com/en_eur/

3 days ago

We're sorry to hear that. We're aware of the issues plaguing UPS delivery and we're currently working on adding additional delivery options.

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1 month ago

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2 months ago

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1 month ago

There are only very few articles for women. And: the sizes of trousers for women are very strange and do Not fit, even though I am a woman with very regular size for normal trousers like Jeans & other.

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1 month ago

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4 months ago

Good quality gear from Helikon-tex. Poor delivery, UPS-driver had lost his GPS and could not read a map.

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10 months ago

I'm sure that your product is very good. However.. this will be the absolute last time i ever order from you. Your carrier is ups,which i have planty to say about. It took you 3 days to send the product from poland to israel,it took ups 4 days from arrival of the package to israel,to send it out from it's main distribution center to delivery. And i've asked to change my package delivery destinatio

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Answer by helikon-tex.com/en_eur/

10 months ago

We're sorry to hear that, however your opinion is in regards of UPS delivery and not our shipping - which by your own admission was fast enough - nor Customer Service, which you had no contact with yet you've rated it 1/5.

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9 months ago

Placed an order which was fine, parcel was lost by UPS in Luton, UK. Helikon team helpful to cancel order and refund, while allowing another order for the same item to be replaced but over a week from the re-purchase date, the item is still in UPS’s warehouse in Poland. Your shipping agent is shocking and letting down such a high quality and normally reliable brand.

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Verified review|

9 months ago

MilPic J. from Japan

Usually customer service is great, fast answers, quick solutions.Obviously I like their goods, switched from other brand names near completely to their gear. But, I pay quite some money for sending and I am very disappointed in the slow shipping / delivery process. Nearly three times the time ? Disappointing.

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9 months ago

One of the items I ordered was not in the parcel, on being informed of this the vendor attempted to blame UPS and advised me to contact UPS.. A number of emails have been exchanged but the garment I ordered and have paid for has yet to be dispatched... Overall a poor performance in customer relations..

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Verified review|

Answer by helikon-tex.com/en_eur/

9 months ago

We advised you to contact UPS regarding the packages that were in delivery. The missing product was addressed and you received a refund for it. Please check your email.

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9 months ago

Delivery is appalling. I waited over 2 weeks for 2 pouches. Delivery to the UK is very expensive. I love all my Helikon Tex kit and I have a lot. However I would not buy direct again. Customer service is poor. Just blamed their courier of choice and Brexit. Very disappointed.

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Verified review|

Answer by helikon-tex.com/en_eur/

9 months ago

We understand your frustration, however after Brexit the shipping costs to the UK are higher and the delivery times extended all across the board, not just for our company but in general. The delay was indeed caused by internal difficulties within the UPS company, as we have no influence over the delivery after the package is shipped out of our warehouse. We're sorry it didn't reach you in time.

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1 year ago

Shipping too expensive Clothing not true size, you make in it too small for a normal person. All clothes is munchkin size. Customer service so so, wanted to ship back on my dime. Thanks no thanks, I rather donate clothes , that trying to return back to you.

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Verified review|

Answer by helikon-tex.com/en_eur/

1 year ago

We're sorry you feel that way. Our Customer Service Specialist tried to help you and offered a discount, however we clearly state that the free returns policy only applies to the EU orders. As for the shipping price and clothing size these informations are stated on the website before you place the order.

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5 months ago

size much to big!!! :( had to sell it to a bigger friend. I ordered "L" my usual size, the "L" i recieved was like "XXL" so quite dissapointed.

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Answer by helikon-tex.com/en_eur/

5 months ago

Thanks for your feedback. Remember that when ordering online, you have the right to return the product. To avoid such situations, we provide the dimensions of the product in the size table, we recommend measuring the sweatshirt / jacket / pants that fit well, and then compare their dimensions with those in the table on the product page.

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6 months ago

Lee s. from Stoke-on-Trent

Tried to refund products over a month ago.. Communication is terrible and I am still not refunded.

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Answer by helikon-tex.com/en_eur/

6 months ago

We're sorry, but we still haven't received the package. As soon as it is with us you'll receive a refund.

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5 months ago

When ups fail to deliver and that is why i am still waiting my order.

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1 year ago

Christoph G. from Hattingen

You dont reply to my Emails and you still own me money or goods

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8 months ago

Additional taxes which were not made clear.

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Answer by helikon-tex.com/en_eur/

7 months ago

We're sorry to see that, however the import tax is placed by your local customs office, it is outside of our responsibility. And as we state on our Payments & Shipping page on our website: "The customer is responsible for any duties, taxes and additional fees."

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1 year ago

Les Couture sont mauvaise très mauvais même

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Answer by helikon-tex.com/en_eur/

11 months ago

Nous sommes désolés que vous ayez un mauvais pressentiment. Nous vous avons écrit un e-mail à ce sujet, nous vous serons reconnaissants si vous souhaitez décrire ce qui ne va pas exactement avec le produit commandé. Cordialement, Helikon-Tex

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7 months ago

Su R. from Vax

Ups us bad

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Verified review|

Reviews for helikon-tex.com/en_eur/

4.91/5.00

Excellent

How is the rating calculated?

1,204 reviews in the last 12 months

5 stars

94 %

4 stars

4 %

3 stars

1 %

2 stars

1 %

1 star

0 %

3,435 total reviews

Trustmark for helikon-tex.com/en_eur/

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updated on: 28/01/2022

certified since: 20/05/2019

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helikon-tex.com/en_eur/ is checked and certified according to the Trusted Shops quality criteria

Verified identity
Protection of personal data
Clear ordering process

Secured by a guarantee

At helikon-tex.com/en_eur/, you can use the guarantee from Trusted Shops and protect up to €2,500 . Find out more

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Details about helikon-tex.com/en_eur/

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Contact

HELIKON - TEX sp. z o.o.

Radomska 34

54-032 Wrocław

Poland

+48 784 435 534

shop@helikon-tex.com

www.helikon-tex.com/en_eur/

Trade register

Rejestr Przedsiębiorców KRS 0000410970

Authorised representative

Grzegorz Mieszczak

helikon-tex.com/en_eur/Reviews

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Reviews for helikon-tex.com/en_eur/

1,204 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with helikon-tex.com/en_eur/

Reviews for helikon-tex.com/en_eur/

1,204 reviews in the last 12 months

Trustmark for helikon-tex.com/en_eur/

Secured by a guarantee

Secured by a guarantee

Details about helikon-tex.com/en_eur/