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Top positive review
Jan 10, 2024
Verified review
Great service.
Disappointed I ordered several items an the very next day (actually just a few hours later) they put everything on sale and also introduced the bid what you want to pay. I was disappointed for items that hadnt been fulfilled yet and didnt have the opportunity to receive the lower price. As a valued repeat customer I would have expected to have received the same sale price.
All items I ordered were packed together in one box, which is obviously cost efficient and environment-friendly, but the unboxing experience was slightly disappointing and felt a bit cheap in relation to the amount I paid. Just a plain brown box with items wrapped in plastic... the flyer with tips how to keep neoprene good was nice, but there is room for improving the customer experience.
The order was sent out very quickly and accurately. There was some delay, which was likely due to the package being damaged. This was on UPS. The Kitemana team did well to communicate when I asked about it. When the shipment showed up with some damage, they also proposed a fair resolution for a local repair. I'm happy overall with the experience.
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7 days ago
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Prolimit Mercury
The Velcro for ankles are not included with Prolimit wetsuits ! You have to buy it separate. For a suit at this price, it's petty!
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Answer by kitemana.com
4 days ago
Thank you for your review! You are correct that the Prolimit wetsuits no longer come with ankle straps; this is also mentioned in the product description. We understand that this can be disappointing. However, we hope you are still very happy with your new wetsuit and that it meets all your expectations.
If you contact us, we would be happy to send you a free set of ankle straps with your next order. If you have any further questions, we are always here to help!
Team Kitemana
Apr 4, 2024
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Apr 4, 2024
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Dec 11, 2023
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I like the inventory and the price. I find shipping and duty to Canada a bit costly. Will shop with them again.
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Dec 11, 2023
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Kitemania delivered like they promised. Good wrapping.
UPS didn’t call before delivery.
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Dec 11, 2023
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Dec 11, 2023
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Dec 11, 2023
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Dec 11, 2023
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Dec 11, 2023
Verified review
Hidden cost when ordering to Switzerland.
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Answer by kitemana.com
Dec 12, 2023
Dear Julien Wuilloud,
We appreciate your feedback about hidden costs when ordering to Switzerland. We apologize for any inconvenience caused. Could you provide more details to info@kitemana.com?
Best regards,
Kitemana Customer Service Team
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