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Review summary
Customers frequently highlight the fast and reliable delivery, as well as the careful and secure packaging of products. The wide selection and availability of items, competitive pricing, and attractive offers are commonly praised. Many also appreciate the responsive and helpful customer support, the smooth and efficient return and refund processes, and the easy and straightforward ordering experience with clear website navigation and communication. Product quality and condition generally meet or exceed expectations. However, some customers report occasional delivery delays or issues with couriers, as well as rare negative experiences with customer support. There are instances of receiving defective products or items that did not match descriptions. Some reviewers mention out-of-stock products or express a desire for a broader catalog. While most find the prices competitive, a few note that prices can be higher than other shops. A minority have encountered problems with oversized, inadequate, or damaged packaging, and a few mention complications with order confirmation, tracking, or return shipping costs.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewskitemana.com
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(1858)
Verified
Excellent customer service – misunderstanding resolved immediately
I initially thought that the repair kit was missing from the bag, so I posted a negative review.
Kitemana contacted me immediately and explained exactly where the repair kit was located — in the small internal pocket of the kite bag. I checked again and found it there.
The mistake was entirely mine. I was looking for a metal repair-kit box because another Naish kite I recently purchased came with the repair kit in a metal box, while the Pivot has it in a soft pouch. I simply missed the small internal pocket.
I sincerely apologize for my initial review. Dolf from Kitemana responded immediately, was very helpful and resolved the misunderstanding straight away.
Excellent customer service and a very positive experience with Kitemana. Thank you!
Reply from kitemana.com
hank you very much for updating your review! No problem at all, misunderstandings can happen.
We are happy that everything was resolved quickly and that you found the repair kit.
Have lots of fun with your new Pivot and enjoy your sessions!
Gr,
Team Kitemana
Verified
Overall a good experience, packaging miserable
Overall a good experience, good selection on the webshop, reasonable prices, ok dispatch speed. The only thing that desperately needs to be improved upon is packaging. The wetsuit was placed directly in a cardboard shipping box, no protective material or bag. The glasses strap I accidentally almost threw in the garbage, thinking it’s some leftover trash: it was not packaged, it had no tags - nothing, just a bare thread laying in the bottom of the cardboard box.
Verified
Delivery was quick but the package was left at my front door
Delivery was quick, which I appreciate.
The only comment I have is that the board was delivered without somebody at my address taking in the delivery. It was left at my front door. Luckily my kitebuddy from my hometown noticed and took it inside as he was aware that I ordered a new board. Worst case I could have filed a claim or somebody could have stolen it. I know this is the fault of PostNL, but I just want to inform you.
Cross-market review
Verified
Cross-market review
very good customer service, everything works very well! (apart from the little issue with UPS, which always indicates that the order has a delivery issue and didn't inform me where the package would be delivered...) in short, I recommend it with pleasure!
Automatically translated from French
Verified
Shipments are always fast and the order process is simple. I bought new and used products. In particular, the products used have so far been faithful to the descriptions without any hidden defects. They are willing to provide effective advice when purchasing. They offer very interesting promotions. It would be nice if they sent discount coupons to individual buyers to retain those who make a lot of purchases.
Verified
My order was a bit complicated due to the shipping address being at a different location than the billing address, the “system” struggled to get it right, a quick email to Kiteman with an immediate response ensured the delivery address was correct, delivered as intended. Ordered a 3/2 Prolimit Mercury wet suit, small, great stretch, fit, quick dry love this wet suit. I’m 170cm, 65kg, small seems right on. Thank you Kiteman!
Cross-market review
Verified
Cross-market review
Fast delivery and very good quality
Very fast delivery and very good quality. I am very satisfied with my rash guard.\nThe only point to note: Returns go to the Netherlands, even if the goods are delivered from Germany. This can result in additional shipping costs. This should be considered before ordering. \nOverall a very good experience – gladly again.
Automatically translated from German
Verified
Quick fix, happy customer
When an error was made in my shipment, it was quickly rectified and my missing gear was shipped at no cost. Thank you team for you responsiveness to correct the mistake!
Cross-market review
Verified
Cross-market review
Fast shipping and careful package.
However, I would recommend making the packaging as discreet as possible.
I received my package crushed with a hole in it.
I suspect that a wrong person tried to see what was in the package.
I already had a similar case with the site Blue-tomato.
Thank you kitemana
Automatically translated from French
Verified
The transfer to my home in Greece was very fast!!!! ABOUT my opinion that possible do better is that the price that you have the most times are more expensive that other shops that i find!!!not to many but are big shops like you!!!!so in my first order i buy to you because i see that you make a offer very good!!!!In the kites is not the same!!!!!!!i would like to get more good offers!!! remember that one person in Greece in Athens can say to other 20 people and maybe here the 3 or 4!!!that is progress!!!! thanks of my opinion
Cross-market review
Verified
Cross-market review
I appreciated the customer who is very reactive. \nOn the other hand, delivery via UPS should be improved: ups delivers the packages to non-selected relay points and does not inform the customers; so the customer is forced to contact the kite mana customer service (which is again very reactive).
Automatically translated from French
Cross-market review
Verified
Cross-market review
Super service and brand new items!
A wrong size that I ordered was immediately changed after my email, and I was able to cancel an accidental double order and the payment was immediately refunded!
Great that you could also call real people to discuss product choices or change the order! Additionally, delivery the day after next!
Could not be better - I'll order there again!
Many thanks, Lothar
Automatically translated from German
Cross-market review
Verified
Cross-market review
Top store and website!
Ordered several times and received quickly.
One thing that went wrong with one of the orders was the choice of evening delivery. This package was delivered during the day with regular mail, at a time when I wasn't at home. Paid “extra” for this, but maybe it was the delivery service's fault.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
The suit
The delivery, no problem. Clean package, but the suit bought from you is a real disaster... very badly cut and therefore uncomfortable...\nThese are the joys of buying without trying on.\nReally, the way it is cut and made, it would be unsellable in store...\nMail-order sales allow this kind of product to be sold.\nSo, I am very disappointed, but not with the shipping.
Automatically translated from French
Reply from kitemana.fr
Hello Cédric,\n\nThank you for your feedback, and glad the delivery went well!\n\nI will forward this to Mystic for you, and I will ask them to give us back the missing 2 stars haha :))\n\nI hope the promo suit still does the job, and that the price-quality ratio holds up in the long run to maybe change your mind. And after 5 sessions, it is often much more comfortable, the neoprene shapes to the body. You know where to find us to let us know :))\n\nTeam Kitemana
Automatically translated from French
Cross-market review
Verified
Cross-market review
I have not received my delivery because the assigned courier supposedly tried to deliver the package three times - each time at 8:30 in the morning. I was not called during the second or third delivery attempt.
Customer service is also terrible and not helpful at all. Overall, I am very disappointed and cannot recommend this delivery service.
Automatically translated from German
Verified
Product description for GA bar was not very detailed this is also true for the official GA product info so I can understand it is not your fault. Delivery time was quite long, this also has to do with courier companies and it not also directly your fault
Cross-market review
Verified
Cross-market review
Extremely fast delivery times however the received product (retractable leash) seems to be a copy of the original because the flange fixing screws are missing and the screws that hold them are barely tightened (missing thread locker).
Automatically translated from French
Verified
Fantastic service and great price.
My kite was delivered 2 days after ordering, and even though demo kite, it was I perfect condition!
Verified
I bought a new Core bar and I can say that my purchasing experience with Kitemana was perfect; best price on the market, fast delivery and even a very nice Kitemana t-shirt as a gift.
Cross-market review
Verified
Cross-market review
super offer at the end of the season, fast delivery, neo was unfortunately too tight for me, but hassle-free return processing 🙂
Automatically translated from German
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4.86
Excellent1,500 reviews
since Oct 24, 2023
Contact
- +31714081154
- www.kitemana.com
- info@kitemana.com
- Noordwijk, NLD
About
Kitemana - World’s biggest premium online kitesurf shop, shipping globally! Kitemana is a (online) kiteshop for kiters, created by kiters out of passion for the kite sport! We will do everything we ca...
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