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Review summary
Customers consistently praise the very fast delivery and secure, careful packaging. The wide variety and availability of products is a major positive, with many finding exactly what they need. Customer service is widely regarded as friendly, helpful, and responsive. Many also mention fair or competitive prices with good discounts. Communication with staff is often described as clear, quick, and helpful. Additionally, customers are generally satisfied with smooth return processes and quick resolution of issues. Some customers mention occasional issues with delivery timing or courier handling. A few express frustration with slow or unhelpful customer service responses in certain cases. Some wish for an even broader product catalog, feel prices are high, or would like more promotions and loyalty rewards. There are also occasional difficulties with returns, warranty, or defective products. A few customers desire more proactive updates and delivery notifications, and some have experienced issues with damaged or indiscreet packages.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewskitemana.com
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Verified
Delivery was quick but the package was left at my front door
Delivery was quick, which I appreciate.
The only comment I have is that the board was delivered without somebody at my address taking in the delivery. It was left at my front door. Luckily my kitebuddy from my hometown noticed and took it inside as he was aware that I ordered a new board. Worst case I could have filed a claim or somebody could have stolen it. I know this is the fault of PostNL, but I just want to inform you.
Verified
My order was a bit complicated due to the shipping address being at a different location than the billing address, the “system” struggled to get it right, a quick email to Kiteman with an immediate response ensured the delivery address was correct, delivered as intended. Ordered a 3/2 Prolimit Mercury wet suit, small, great stretch, fit, quick dry love this wet suit. I’m 170cm, 65kg, small seems right on. Thank you Kiteman!
Verified
Shipments are always fast and the order process is simple. I bought new and used products. In particular, the products used have so far been faithful to the descriptions without any hidden defects. They are willing to provide effective advice when purchasing. They offer very interesting promotions. It would be nice if they sent discount coupons to individual buyers to retain those who make a lot of purchases.
Cross-market review
Verified
Cross-market review
Fast delivery and very good quality
Very fast delivery and very good quality. I am very satisfied with my rash guard.\nThe only point to note: Returns go to the Netherlands, even if the goods are delivered from Germany. This can result in additional shipping costs. This should be considered before ordering. \nOverall a very good experience – gladly again.
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Cross-market review
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Cross-market review
Fast shipping and careful package.
However, I would recommend making the packaging as discreet as possible.
I received my package crushed with a hole in it.
I suspect that a wrong person tried to see what was in the package.
I already had a similar case with the site Blue-tomato.
Thank you kitemana
Automatically translated from French
Verified
The transfer to my home in Greece was very fast!!!! ABOUT my opinion that possible do better is that the price that you have the most times are more expensive that other shops that i find!!!not to many but are big shops like you!!!!so in my first order i buy to you because i see that you make a offer very good!!!!In the kites is not the same!!!!!!!i would like to get more good offers!!! remember that one person in Greece in Athens can say to other 20 people and maybe here the 3 or 4!!!that is progress!!!! thanks of my opinion
Cross-market review
Verified
Cross-market review
I appreciated the customer who is very reactive. \nOn the other hand, delivery via UPS should be improved: ups delivers the packages to non-selected relay points and does not inform the customers; so the customer is forced to contact the kite mana customer service (which is again very reactive).
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Cross-market review
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Cross-market review
Super service and brand new items!
A wrong size that I ordered was immediately changed after my email, and I was able to cancel an accidental double order and the payment was immediately refunded!
Great that you could also call real people to discuss product choices or change the order! Additionally, delivery the day after next!
Could not be better - I'll order there again!
Many thanks, Lothar
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Cross-market review
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Cross-market review
Top store and website!
Ordered several times and received quickly.
One thing that went wrong with one of the orders was the choice of evening delivery. This package was delivered during the day with regular mail, at a time when I wasn't at home. Paid “extra” for this, but maybe it was the delivery service's fault.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
I have not received my delivery because the assigned courier supposedly tried to deliver the package three times - each time at 8:30 in the morning. I was not called during the second or third delivery attempt.
Customer service is also terrible and not helpful at all. Overall, I am very disappointed and cannot recommend this delivery service.
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Cross-market review
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Cross-market review
Fast Shipping!
I bought the Eleveight Vary Bar and a replacement valve for my kites. The shipping was super fast. After research, it's one of the few reputable online shops that even offer the valves. If I need something again, I'll check at Kitemana.
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Cross-market review
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Cross-market review
Extremely fast delivery times however the received product (retractable leash) seems to be a copy of the original because the flange fixing screws are missing and the screws that hold them are barely tightened (missing thread locker).
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Cross-market review
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Cross-market review
Great Service!
I received a voucher for a returned item 2 years ago. This link had expired and I wanted to buy a new wetsuit now. Sent a quick email and it was reactivated immediately. Within 5 minutes, I was able to purchase the wetsuit with the voucher after all. Always handled very neatly!
Automatically translated from Dutch
Verified
Recommending Kitemana for buying kite gear - great support & products
Exceptional support from KITEMANA when having a question about a product and its delivery. Everything took place exactly as discussed, from order processing to delivery timing. The product itself, a new kite, was impeccable and met fully met the expectations.
Cross-market review
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Cross-market review
Great promos but UPS needs improvement!
Great promos, service, and convenient site.
Just a caveat regarding the UPS delivery (pickup) where I had to provide my private address again even though it had been entered on the Kitemana site. There was a 4-day delay in delivery, luckily I wasn't going on vacation during this delay.
I think I'll order from this site again, but no longer with Pickup delivery!
Automatically translated from French
Cross-market review
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Cross-market review
Fishing for compliments.
It's actually quite strange that when we both just do our jobs well (I order and pay for something and you send it to me), there is ALWAYS fishing for compliments afterwards. ‘How did I do? How did I do? Well? Well? Well? It's weird. This must stop.
Automatically translated from Dutch
Verified
I'm super happy. My new gear arrived very quickly, I think 3 days to arrive in Canada. The prices were good and everything that I ordered arrived in one box delivered to my door. I woud definitely order again.
Verified
cs was great when i needed to reachout for a mistake. would love if there where more shipping options for greece besided the most expensive next day delivery (which works great but sometimes it is not that needed) other than taht perfect!
Cross-market review
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Cross-market review
Easy Order
Easy order. Fast delivery, almost too fast. Although I chose home delivery, the package was left at a pickup point far from the original delivery address a day earlier than the date specified at the time of the order. This was not the fault of your services but of the carrier. There were no calls preceding the delivery. This is unfortunate.
Automatically translated from French
Verified
Great experience both times I have ordered from Kitemana
I have ordered equipment from Kitemana two times now. The orders were exactly what I ordered and the service was very fast. Delivery was fast as well, although I am not a big fan of UPS but that is not Kitemana”s fault. I will definitely purchase equipment from you again.
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4.86
Excellent1,414 total reviews632 reviews in the last 12 months
Contact
kitemana.com
- +31714081154
- www.kitemana.com
- info@kitemana.com
- Noordwijk, NLD
About
kitemana.com
Kitemana - World’s biggest premium online kitesurf shop, shipping globally! Kitemana is a (online) kiteshop for kiters, created by kiters out of passion for the kite sport! We will do everything we ca...
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