Review summary
Customers frequently praise the fast delivery, wide selection, reliable stock, and good product quality. Many also highlight the reasonable prices, friendly and knowledgeable customer service, straightforward ordering process, and the helpfulness of the staff. However, some customers mention occasional delivery delays or issues with the courier. There are also remarks about high shipping costs, price discrepancies, and occasional out-of-stock items. A few users note that the website could improve its English descriptions and article structuring, and there are some suggestions for enhancing customer service.
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How Trusted Shops prevents fake reviewsReviewsroverparts.eu
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Verified
Well-organized online shop, easy to use. Most items with photos. Some items are missing an English description but they seem to be working on this. Prices are generally good. Reasonable shipping prices to Germany. I only wish it were possible to order a few small parts, e.g. gaskets, and have them sent in an envelope at postage rates. All in all one of my preferred, go-to LR parts shops since Brexit.
Reply from roverparts.eu
Thank you for the detailed review and for highlighting both the positives and the areas where we can improve. We’re continuously working on improving product descriptions and appreciate your suggestion regarding small-parts shipping. It means a lot to be considered one of your preferred Land Rover parts suppliers since Brexit.
Verified
Good
Customer service is always friendly and goves quick answers.
Large stock of parts within the EU, leading to faster shipping and no additional import fees.
Prices are also reasonable.
Reply from roverparts.eu
Thank you for taking the time to leave such thoughtful feedback. We're pleased to hear that our customer service, extensive EU stock and quick delivery met your expectations, and that ordering within the EU made the process easier for you. We appreciate your support and look forward to helping you again in the future.
Verified
Support your locals :-)
Fijn om LR onderdelen te kunnen vinden die niet eerst vanuit de UK, USA of eBay moeten komen. Dat scheelt dagen tot soms weken wachten wanneer het van ver moet komen en dan nog de douane door moet.
Reply from roverparts.eu
Bedankt voor uw mooie review en voor uw steun. Fijn om te horen dat u het waardeert om Land Rover-onderdelen gewoon binnen Europa te kunnen bestellen, zonder lange wachttijden of onverwachte invoerkosten. We stellen uw vertrouwen op prijs en hopen u in de toekomst opnieuw van dienst te mogen zijn.
Verified
Very easy to order. If I was to provide honest feedback it would be to try and improve the delivery time was a bit long but nevertheless overall extremely happy with this service
Reply from roverparts.eu
Thank you for taking the time to share your experience. We're pleased to hear you found the ordering process easy and that you were happy with our service overall. We also appreciate your feedback on delivery times, and we're always looking for ways to improve where we can. Thanks again for choosing Budget Parts.
Verified
Terzake kundig. Hebben bijna alles of zorgen dat het er komt op een relaxte wijze. Voel me helemaal thuis hier voor de restauratie van mijn Series 2
Reply from roverparts.eu
Bedankt voor uw prachtige review. Het is geweldig om te horen dat u onze kennis waardeert en dat u zich bij ons thuis voelt voor de restauratie van uw Series 2. We wensen u veel plezier met de restauratie en helpen u graag weer verder bij een volgende bestelling.
Verified
No difference in price for left vs right side parts. Why is a bracket for right side more expensive than a bracket on the left side when it s on a tail gate…?
Reply from roverparts.eu
Hi Sven, thanks for the 5 stars and the honest question. Both brackets are indeed similar in design — just mirrored. They do however carry different OEM part numbers, and come to us at different prices from our supplier, which is directly reflected in our selling price. We price to cost rather than equalising pairs artificially. That said, your comment prompted us to take a fresh look at our pricing on these — so thank you for that. Enjoy the repair!
Verified
Quick and easy
I liked that shipping was quick and I didn’t have to deal with import taxes and additional shipping fees. Will be buying from you all again soon!
Reply from roverparts.eu
Thanks for sharing your feedback. We’re pleased to hear that your order arrived quickly and that the process was hassle-free, with no unexpected import costs or additional shipping charges. Making it easy for customers to get the Land Rover parts they need is always our goal. We look forward to assisting you again.
Verified
Thanks
It was once again fast and fair in price. There is still room for improvement in the structuring of the articles. ;-)
Reply from roverparts.eu
Thank you for your continued support and for taking the time to leave another review. We're pleased to hear you were once again happy with our prices and fast delivery. We also appreciate your constructive feedback regarding the organisation of our product catalogue. Improving the way our parts are structured and presented is something we're continually working on, so your comments are genuinely appreciated. Thank you again for helping us improve.
Verified
Prices are good and they have a lot of s…
Prices are good and they have a lot of parts in stock. Shipping cost are (very) high, and they don't have an exchange-/or return service when you order something incorrectly by mistake.
Reply from roverparts.eu
Thank you for taking the time to share your feedback. We're pleased to hear you were happy with our prices and wide selection of parts.
We also appreciate your constructive comments regarding returns. While we've always offered a return service, your feedback highlighted that the process could be made much easier for our customers. As a result, we've recently introduced a dedicated My Order History page that provides a much simpler way to manage returns and other order-related requests.
Feedback like yours helps us continue improving, so thank you again for taking the time to share your experience.
Verified
Cheaper than buying in Germany.
The good parts prices quickly make up for the slightly lower shipping charge that you pay when you buy within Germany.
Reply from roverparts.eu
We really appreciate you sharing your experience. It's great to hear that the combination of quality parts, competitive pricing and reasonable shipping made shopping with us a good choice. Thank you for your support, and we look forward to helping you again.
Verified
Quick sending but poor deliver
Quick sending ,but UPS does not deliver at home like asked but delivered directly in an ups point far from home adress
Reply from roverparts.eu
Thanks for taking the time to leave a review. We’re pleased to hear that your order was dispatched quickly. We’re sorry that the UPS delivery did not go as requested and that you had to collect the parcel from a pickup point further from your home. We appreciate your feedback and will take it into account when reviewing our delivery options.
Thank you again for sharing your experience.
Verified
Friendly, knowledgeable staff giving good advice and help .
Reply from roverparts.eu
We really appreciate your kind feedback. Providing friendly service and reliable advice is something we take pride in, so it's great to hear this made a difference. Thank you for choosing Rover Parts.
Verified
Excellent
many items on stock. Next day delivery. Friendly people on the phone. Excellent
Reply from roverparts.eu
Thanks for your kind review. It's great to know you were happy with our stock availability, next day delivery and the support from our team. We appreciate your feedback and hope to help you again in the future.
Verified
Quick delivery and quality as expected
Reply from roverparts.eu
Thank you for taking the time to leave us a review. It's great to hear your order arrived quickly and that the quality met your expectations. We appreciate your support and hope to assist you again in the future.
Verified
Good quality
Item was not in stock. Realistic ETA. Delivered in time. Good quality
Reply from roverparts.eu
Thank you for taking the time to leave us a review. We're glad our estimated lead time matched the delivery and that your order arrived on time. It's great to hear the quality met your expectations as well.
Verified
Always a great experience buying from Rover parts. Fast delivery, no issues.
Reply from roverparts.eu
Thanks for sharing your experience with us. It's great to hear that every order has been a positive one and that our fast delivery and reliable service keep you coming back. We appreciate your continued support and look forward to assisting you again.
Verified
Great doing business!
Good advice, good communication and good parts!
Reply from roverparts.eu
Thank you for taking the time to share your experience. It's great to hear you were happy with the advice, communication and the quality of the parts you received. We appreciate your support and look forward to assisting you again.
Verified
Very quick delivery of the right part
Reply from roverparts.eu
Thanks for sharing your experience. It's great to hear that the right part arrived quickly and met your expectations. We appreciate your feedback and hope to be of assistance again in the future.
Verified
Super geregeld. Pakket was beschadigd onderweg waardoor niet meer compleet.
Goed opgelost door jullie service.
En ook nog op tijd geleverd. Toppers.
Reply from roverparts.eu
Bedankt voor je mooie review. Jammer dat het pakket onderweg beschadigd is geraakt, maar fijn om te horen dat onze service het goed heeft kunnen oplossen en dat alles alsnog op tijd geleverd werd. We waarderen je feedback enorm.
Verified
Easy online ordering from clear and simple website. Photos and part numbers and manufacturer info is most helpful. Shipping time and cost to Germany are good.
Reply from roverparts.eu
Thank you for your feedback. We’re pleased the ordering process was smooth and that the product information and delivery worked well for you!
