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Top positive review
Jun 7, 2023
Verified review
My first suitsuit suitcase lasted a good ten years and I was used to using it more than once a month. I've just received this new one and it's super pretty I'm so excited to use it! Thanks for the great suitcases!
I bought a DUO SET and the handler of the small suitcase stopped working when I was about to board. I tried everything possible and I couldn’t put the handler down. Then, the airline made me to pay to check in the suitcase because, according to them, I could not store the suitcase in the cabin like that. Not only that, but unfortunately, before all that happened, I decided to buy another medium sized suitcase to have the whole set. Guess what? The parcel wasn’t delivered in time as promised. I had 7 days before my trip when I decided to buy the suitcase, and I only did it because the customer center guaranteed it would take 2 or 3 days for the order to be delivered. Well, here I am, 5 days later, in a foreign country, and I don’t have it. I have a flight back home tomorrow (which is a Sunday) and not only I don’t have the medium suitcase to pack my things but I’m stuck with a broken small suitcase which I cannot use. On top of that, the help center doesn’t know where the parcel is (I was trying to find the location so I could pick up myself) and they say they can do nothing. I understand that problems with delivery happen, however I asked them earlier in the week, when we still had time, if they could send me another suitcase and we would make sure the original one would be returned in case it arrives. SUITSUIT said: no. Well, I guess the price SUITS them, but the service doesn’t SUIT anyone. I’ll never buy from this brand again.
Almost perfect, nice products, fast.for ordering.
Only one thing bad from transporters side,
When be informed order delivery day by call- got confirmation , but waited for all day long, never came, next day same information, waited again, never came, and tracking- recépions absent …. Can’t trust them.
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Answer by SUITSUIT
Oct 16, 2023
Thank you for your review.
Sorry to hear there were some troubles with the delivery of your package. Glad it did eventually arrive.
We wish you lots of great travels with your new SUITSUIT purchase.
Sep 30, 2023
Verified review
Ma valise est magnifique
La valise est magnifique, très belles finitions, beaucoup de détails.
Elle est très malléable.
je l'adore en bleu Alaska.
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Answer by SUITSUIT
Oct 2, 2023
Thank you very much for your positive review.
Wishing you great trips with your new suitcase.
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