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SUITSUIT
Reviews:

84 reviews in the last 12 months367 total reviews  

4.48
Good

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Valid

Includes Buyer Protection
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Most relevant positive review

Oct 13, 2023
 Verified review
Almost perfect, nice products, fast.for ordering. Only one thing bad from transporters side, When be informed order delivery day by call- got confirmation , but waited for all day long, never came, next day same information, waited again, never came, and tracking- recépions absent …. Can’t trust them.

Most relevant negative review

Sep 2, 2023
 Verified review
I bought a DUO SET and the handler of the small suitcase stopped working when I was about to board. I tried everything possible and I couldn’t put the handler down. Then, the airline made me to pay to check in the suitcase because, according to them, I could not store the suitcase in the cabin like that. Not only that, but unfortunately, before all that happened, I decided to buy another medium sized suitcase to have the whole set. Guess what? The parcel wasn’t delivered in time as promised. I had 7 days before my trip when I decided to buy the suitcase, and I only did it because the customer center guaranteed it would take 2 or 3 days for the order to be delivered. Well, here I am, 5 days later, in a foreign country, and I don’t have it. I have a flight back home tomorrow (which is a Sunday) and not only I don’t have the medium suitcase to pack my things but I’m stuck with a broken small suitcase which I cannot use. On top of that, the help center doesn’t know where the parcel is (I was trying to find the location so I could pick up myself) and they say they can do nothing. I understand that problems with delivery happen, however I asked them earlier in the week, when we still had time, if they could send me another suitcase and we would make sure the original one would be returned in case it arrives. SUITSUIT said: no. Well, I guess the price SUITS them, but the service doesn’t SUIT anyone. I’ll never buy from this brand again.
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Reviews for SUITSUIT

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Jun 2, 2024
 Verified review
I like the size, colour and shape. It is a little bit different than others and that is good for me. It is also quite Light and follows easily. Fine!
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10 days ago
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Jun 8, 2024
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Jun 3, 2024
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May 29, 2024
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May 28, 2024
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May 28, 2024
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May 14, 2024
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Rychlost, komunikace.
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Answer by SUITSUIT
May 16, 2024
Thank you very much for your positive review!
Apr 24, 2024
 Verified review
perfect !
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Apr 25, 2024
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Top
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May 21, 2024
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May 7, 2024
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May 3, 2024
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Apr 27, 2024
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Apr 22, 2024
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Apr 4, 2024
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Beautiful products, worse delivery; is handled by DHL. They claim to attempt home delivery but don't (I was home) and send me the message with a pickup point 40km away.
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Answer by SUITSUIT
Apr 8, 2024
Good afternoon, I am very sorry to hear the delivery of your order did not go as planned. It is indeed very strange that your order was delivered that far away, apologies for this. In case you have not yet picked this up, please send us an email and we can see what we can do for you. Should you already have received your purchase. We hope you get to enjoy it for many great travels. With kind regards, SUITSUIT
Apr 8, 2024
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Apr 6, 2024
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Feb 22, 2024
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Nice products. The carry on is great and I've been using it for years now. A large suitcase (28") that i purchased last year broke during the first trip, so I wouldn0t buy a large suitcase again. Carry-on cover very beautiful and fits well, Packing cubes look and feel great, can't wait to use them!
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Answer by SUITSUIT
Feb 22, 2024
Hi there, Thank you for your review. We appreciate your feedback very much. We are happy to hear that the carry-on is well liked. Sorry to hear the large suitcase broke during your trip. Please feel free to fill in our warranty form, we are happy to see what we can do for you with this suitcase. With kind regards, SUITSUIT
Mar 15, 2024
 Verified review
Snabb leverans och väskorna ser väldigt fina ut. Valde storlek 20 och 28 i Limestone. Ska bli spännande att använda dem framöver.
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Answer by SUITSUIT
Mar 18, 2024
Thank you very much for your review. We wish you lots of great travels with your new new suitcases!