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Top positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com - Bathrooms & Lighting
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Latest first
Sep 9, 2023
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Perfect. On time delivery. Amazing products
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Sep 3, 2023
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Professional advice
If you order you get professional advice for your products to match.
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Aug 30, 2023
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Aug 26, 2023
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Delivery on Time . À lot of product in stock
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Aug 24, 2023
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Better clarity in your product description, use photos that clearly show what is included.
Train you support staff to be pleasant and supportive
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Answer by reuter.com - Bathrooms & Lighting
Aug 31, 2023
We apologise fo the inconvenience caused.
Aug 23, 2023
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Aug 20, 2023
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Helpful and responsive seller
Reasonable prices! Good communication with the seller. Prompt and helpful responses. Periodic updates regarding the status of my orders.
The goods arrived on time and we very well packaged.
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