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Review summary
Customers consistently praised the fast and reliable delivery, with many also highlighting the secure and professional packaging that ensured items arrived in perfect condition. The quality of products was generally regarded as excellent or good, often arriving as described. Customer service received positive feedback for being responsive, helpful, and professional. The website was found to be easy to use and straightforward by most, while the wide selection and availability of products made it a reliable source for various needs. Additionally, prices were often considered competitive or reasonable, and communication during the purchasing and delivery process was commended for its clarity and regular updates. A few customers did mention occasional delivery delays and found certain items to be more expensive than elsewhere. There were also rare negative experiences with customer service, and some users found website navigation challenging.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsreuter.com
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Verified
Very efficient. I received detailed advice on the purchase over the phone before ordering. Professionally packed on a pallet. I still haven’t opened the box containing the sink, as I am waiting for a plumber to come and fit it, so I am not 100% sure that everything inside is OK, but the outer packaging was in perfect condition when it arrived, so I have no reason to believe it won’t be.
Reply from reuter.com
We are delighted to hear that you are completely satisfied.
Verified
Excellent supplier
The things I ordered came fast and according to the descriptions. Everything went smooth. The support work very nice and quick. The best price option works- they made me a discount and returned me the difference. I recommend them! If I need to order again it will be from this store.
Reply from reuter.com
We are delighted to hear that we have impressed you with our online shop.
Verified
Prompt and positive response to placing the order and delivery was problem free. The transport company called to make sure was at home and that they had the correct address. Excellent.
However, prior to placing the order, when I tried to telephone with an enquiry, it took ages for anyone to answer. When they did so, the lady was not helpful, in fact quite dismissive. \
Reply from reuter.com
Thank you for your positive review. Of course we are going to forward the important hint to the collegaues in charge.
Verified
Got the product I wanted without fuss On time at a reasonable price delivered to my door. I did need to request technical details at the purchase point (sent an email). As this information is readily available It would be easier if available directly from the website page of the item.
Reply from reuter.com
Thank you very much for your review.
Verified
Excellent service and products!
It took some time for the shipment to be sent but then arrived quickly and everything was very well packed and came in excellent condition! The service was great and highly professional - recommended!
Reply from reuter.com
Thank you very much for your great review.
Verified
Great range of products, attractive prices.
I ordered a kitchen sink and a tap to be delivered to Ireland.
The parcel arrived in about one week! Very happy.
I'll definitely use this website again.
Reply from reuter.com
Thank you very much. We’re delighted that you’re completely satisfied with our online shop.
Verified
Amazing experience! The ordering process was seamless, and the delivery was incredibly precise. What impressed me most was their flexibility—I had to change the delivery address at the last minute, and they handled it perfectly. Super accurate and reliable!
Reply from reuter.com
We are delighted to hear that you have been impressed by our online shop.
Verified
THE BEST
I am very satisfied with the product, the delivery, and the communication. I would especially like to commend the truly fast delivery and the well-packaged product. Thank you.
Reply from reuter.com
Thank you very much for your excellent feedback.
Verified
I bought my bathroom materials online, but decided to have an onsite visit to confirm the actual touch and feel of them. All excellent quality products, with great design and fair price. Delivery of goods was really fast and efficient.
Reply from reuter.com
Thank you very much for your excellent feedback.
Verified
Website is well designed, searching and ordering is straightforward. The company offers up-market bathroom accessories of high quality, not cheap however designed to last.
Reply from reuter.com
Thank you for your great review. We are pleased to read that you like the webshop and the offered items that much.
Verified
Very good cost/benefit ratio and customer service!
Very good cost/benefit ratio.
My first contact was via phone to clarify some doubts about a specific product. The contact person was super helpful and friendly. I was then encouraged to visit the showroom in Düsseldorf. There I placed my first order to be collected in their warehouse. From there, i have been placing orders online. The whole process runs really smoothly and the delivery is impeccable.
Reply from reuter.com
We are delighted that you benefited from our advice and found the right products.
Verified
Very good customer service
Very quick response, polite, very good customer service. Prices are in some aspects higher then somewhere else but I would order again if in hurry.I asked for quickest delivery as possible an it was sent out almost immediately.
Reply from reuter.com
We are delighted to hear that you have been impressed by our online shop.
Verified
The process from order to shipping and actually getting the item is very reliable. You
are getting informed for every step you make..from paying, to shipping. I had a problem with faucet and they responded immediately and sent a new one.
Reply from reuter.com
We are delighted that you are satisfied with our service.
Verified
Customer service in Reuter’s is second to none. I ordered and paid for a kitchen sink and then changed the colour. My payment was immediately cancelled and a new invoice was sent to me. I have been informd when the sink and a bathroom sink will be shipped. I trust that they will.
Reply from reuter.com
We are delighted that you are so satisfied with our customer service.
Verified
Although we did not yet have the time to unpackage our new bathroom furniture, the process of ordering was seamless and the delivery was on time. The furniture seems securely packaged. Would recommend!
Reply from reuter.com
We are delighted to hear that you have been impressed by our online shop.
Verified
Excellent range of products, competitive prices, excellent communication throughout the process, from order to update of parcel location into Portugal. Very satisfied. Will be placing another order soon.
Reply from reuter.com
We are delighted to hear that we have managed to convince you of
the quality of our online shop.
Verified
Poor after sales service
I ordered a bathtub for more than 1.200 EUR. It has been delivered 3 weeks later and there is a piece that is missing. I already sent them 2 emails without any answer to it, as we need to finish the bathroom asap I guess I will have to buy it myself in another store. Which is very inconvenient when I see the price I have paid.
Poor after sales service.
Reply from reuter.com
We apologise that it took 48 hours until we could answer your complaint.
Verified
i was always well informed, even while threre where delays for the delivering. Delivering was very well organized
Reply from reuter.com
Thank you for your review. We are glad that you are satisfied.
Verified
Best recommendations
Was initially reluctant to order large items like bathtub, toilet and sinks to Ireland from German website. I had no idea how would they be delivered, will they come damaged, how long will it take. But have to say - so impressed with communication, prices and delivery of goods. Everything went very smoothly and I highly recommend Reuter
Reply from reuter.com
We are delighted that our online shop has met your expectations.
Verified
Washbasins to EU
Bought washbasins, first order came broken. Everything was refunded and new one was shipped (though heavier, and at a very steep cost) - but excellently packaged and on time. Do check the arrival times, as the replacement for the original would've been shipped in 2-3 months - something to improve for the staff. We chose another model and asked for refund, which arrived in a week's time. Thanks, will come back for more.
Reply from reuter.com
Thank you for your great review. We are pleased that we could even convince about the after-sales service.
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They are not included in the overall rating. No verification measures have been taken.Contact
reuter.com
- +492117817070
- www.reuter.com
- info@reuter.de
- Mönchengladbach, DEU
About
reuter.com
With several 100,000 immediately available 1st class branded items, more than 850 employees in the Reuter network and a turnover of over €350 million, the medium-sized family business is the first cho...
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