Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for reuter.com - Bathrooms & Lighting
Filter
Rating
Sort by
Latest first
Aug 2, 2023
Verified review
Report review
Aug 1, 2023
Verified review
Excellent logistics service, good availability of products, fair prices and a very efficient post purchase team and follow up.
Only point that might be enhanced is the packaging team as once i had a visibly damaged item and box that was just simply packed in another bigger new box
Report review
Jul 31, 2023
Verified review
Excellent service
Report review
Jul 31, 2023
Verified review
wide assortment
Report review
Jul 29, 2023
Verified review
Good site. Easy to use. Good service and follow up.
Report review
Jul 26, 2023
Verified review
poor description on website and misleading
it says on their website 2 pieces , but you get 1. documented in advance about it, on receipt I still get 1.
Report review
Answer by reuter.com - Bathrooms & Lighting
Jul 26, 2023
We apologise that the "on stock" amount of two items caused a misunderstanding of the packaging unit.
Jul 25, 2023
Verified review
God service!
Report review
Jul 23, 2023
Verified review
Excellent service. Great communication. Very good prices for such high quality. Highly recommended.
Report review
Jul 23, 2023
Verified review
Report review
Jul 21, 2023
Verified review
Excellent experience
Rich choice of products, very well-presented with photos and detailed specs
Nicely-designed website
Prompt communication by email and in English
Clear terms of delivery and return
Report review
Jul 21, 2023
Verified review
Good product range, good prices, fast & efficient service. Recommend!
Report review
Jul 21, 2023
Verified review
Ability to speak to someone regarding my order and quick shopping time
Report review
Jul 15, 2023
Verified review
One item came damaged with missing parts. When I was making another order, availability information about delivery was wrong so I had to cancel one item.
Report review
Answer by reuter.com - Bathrooms & Lighting
Jul 17, 2023
We apologise for the inconvenience caused
Jul 14, 2023
Verified review
Report review
Jul 13, 2023
Verified review
Report review
Jul 12, 2023
Verified review
Report review
Jul 12, 2023
Verified review
Speed of delivery
Report review
Jul 12, 2023
Verified review
Website is very clear and good prices
Report review
Jul 12, 2023
Verified review
Excellent support
I telephoned Reuter in Germany and received excellent advice and assistance in English. The smart toilet and everything needed to assemble it arrived promptly in Ireland a few days later. A great service at a great price.
Report review
Jul 5, 2023
Verified review
Quantities in stock visible
The feature showing quantities in stock in real time is indeed very useful.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.