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reuter.com - Bathrooms & Lighting
Reviews:

242 reviews in the last 12 months721 total reviews  

4.71
Excellent

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Top positive review

Apr 14, 2024
 Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.

Top negative review

Sep 21, 2023
 Verified review
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com - Bathrooms & Lighting

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Latest first
Aug 2, 2023
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Aug 1, 2023
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Excellent logistics service, good availability of products, fair prices and a very efficient post purchase team and follow up. Only point that might be enhanced is the packaging team as once i had a visibly damaged item and box that was just simply packed in another bigger new box
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Jul 31, 2023
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Excellent service
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Jul 31, 2023
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wide assortment
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Jul 29, 2023
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Good site. Easy to use. Good service and follow up.
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Jul 26, 2023
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poor description on website and misleading

it says on their website 2 pieces , but you get 1. documented in advance about it, on receipt I still get 1.
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Answer by reuter.com - Bathrooms & Lighting
Jul 26, 2023
We apologise that the "on stock" amount of two items caused a misunderstanding of the packaging unit.
Jul 25, 2023
 Verified review
God service!
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Jul 23, 2023
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Excellent service. Great communication. Very good prices for such high quality. Highly recommended.
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Jul 23, 2023
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Jul 21, 2023
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Excellent experience

Rich choice of products, very well-presented with photos and detailed specs Nicely-designed website Prompt communication by email and in English Clear terms of delivery and return
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Jul 21, 2023
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Good product range, good prices, fast & efficient service. Recommend!
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Jul 21, 2023
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Ability to speak to someone regarding my order and quick shopping time
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Jul 15, 2023
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One item came damaged with missing parts. When I was making another order, availability information about delivery was wrong so I had to cancel one item.
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Answer by reuter.com - Bathrooms & Lighting
Jul 17, 2023
We apologise for the inconvenience caused
Jul 14, 2023
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Jul 13, 2023
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Jul 12, 2023
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Jul 12, 2023
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Speed of delivery
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Jul 12, 2023
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Website is very clear and good prices
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Jul 12, 2023
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Excellent support

I telephoned Reuter in Germany and received excellent advice and assistance in English. The smart toilet and everything needed to assemble it arrived promptly in Ireland a few days later. A great service at a great price.
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Jul 5, 2023
 Verified review

Quantities in stock visible

The feature showing quantities in stock in real time is indeed very useful.
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