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Top positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com - Bathrooms & Lighting
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Apr 10, 2024
Verified review
The price and quality of the delivery
The price for delivery indication should be more clear on the website; free delivery is ONLY in Germany; even though a delivery to the south of Germany would be way further from the warehouse as compared to where I live in Belgium I still needed to pay quite a lot (order for about 3500 euro).
The delivery itself was done at the border between the street and the driveway; not to the doorstep which made me gather around some people to transport the goods into the house.
The goods itself were greatly packed and wrapped about the best I've seen ever!
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Answer by reuter.com - Bathrooms & Lighting
Apr 11, 2024
We apologise you aren't satisfied with our terms and conditions.
Apr 2, 2024
Verified review
Excellent communication. All products as described. Good and smart/fitting packaging.
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Apr 1, 2024
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Mar 31, 2024
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Mar 31, 2024
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Mar 29, 2024
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The right thing
The service has been perfect from products to packaging and delivery,
Thanks!
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Mar 29, 2024
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Excellent service - highly recommend- delivery to Ireland without any issue !
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Mar 26, 2024
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Mar 23, 2024
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Mar 22, 2024
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Great service
Good prices. Excellent staff and very easy to do business with. Fast and efficient every time
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Mar 19, 2024
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Good quality product and Very prompt delivery
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Mar 18, 2024
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Mar 18, 2024
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Hana
quick delivery, willing
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Mar 18, 2024
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Mar 15, 2024
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Mar 14, 2024
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It was almost perfect. The only slight hitch was at the end when an email said the package was coming on a Monday, but the local distribution company - Fercam - had already called to say it would arrive Tuesday, one day later, and it did. So I was a little confused but not much. I had recently ordered something from Manomano - which was disastrous. In short, I would definitely return to Reuter.com!
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Mar 14, 2024
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Excellent service, quick delivery and all round fantastic experience.
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