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Top positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
Visited the Reuter showroom in Düsseldorf and have ordered multiple bathrooms from them online with great success. The choice of not only the bathroom goods but their lighting section is equally great too. Quick to dispatch, and reasonable carriage costs. Highly recommended 😊
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Dec 8, 2023
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Dec 8, 2023
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I ordered a stock Item and after Paying was told it wasn't in stock
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Answer by reuter.com - Bathrooms & Lighting
Dec 11, 2023
We apologise for the inconvenience caused. The item has always been displayed as available approximately one week.
Dec 7, 2023
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Everthing as expected
Everthing fine
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Dec 5, 2023
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Communication and response time. Some items delivered in damaged packaging.
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Answer by reuter.com - Bathrooms & Lighting
Dec 6, 2023
We apologise for the inconvenience caused. We kindly ask for your understanding that we have a higher range of incoming requests at the moment which causes a delay in the regular workflow.
Dec 3, 2023
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Nov 30, 2023
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Nov 30, 2023
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Deliver always in time .
A perfect quality
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Nov 29, 2023
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Communication and fast delivery
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Nov 28, 2023
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Nov 27, 2023
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3rd purchase now, again all smooth and fine. Will return.
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