reuter.com - Bathrooms & Lighting Reviews:
242 reviews in the last 12 months722 total reviews
Excellent
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Top positive review
Apr 14, 2024
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The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
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Top negative review
Sep 21, 2023
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I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Reviews for reuter.com - Bathrooms & Lighting
Oct 6, 2023
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I liked the ergonomy of the website, the quality of the products and the detailed comunication
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Oct 5, 2023
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Worst customer service ever. They refuse to speak with you in person.
Reuter has mis-understood an email of mine and hence cancelled a full order, already pre-paid, without refunding the shipping costs.
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Answer by reuter.com - Bathrooms & Lighting
Oct 6, 2023
We kindly ask for your understanding that we need notifcations for cancellations and partial deliveries in written because of the possibility of misunderstanding on phone. As you wrote you want a cancellation of the outstanding items, the order was overworked before you mentioned that only the partial delivery was rejected.
Oct 3, 2023
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Excellent service and products at great prices
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Sep 28, 2023
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everything is great.
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Sep 25, 2023
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Highly recommended
Product is perfect and the service is really good.
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Sep 25, 2023
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Sep 25, 2023
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Sep 25, 2023
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Good shop!
Fast and precise. I ordered items and they contacted my for some missing items that I should’ve ordered as well. Good service!
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Sep 24, 2023
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A+ overall a great experience.
The package was very well protected and arrived promptly (within the EU).
I bought at Reuter because I needed very specific dimensions and type of a washbasin. The one they had and I bought (Rivea) turned out significantly more affordable than those I found in person, while having a great premium feel.
Very impressed and happy.
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Sep 24, 2023
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Sep 22, 2023
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Sep 21, 2023
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The quality of the product matched my expectations
The quality of the product was as expected and the communication and assistance as very good. What could be made better was the clear notion of the availability of the products on the website. The product appeared as available in stock, but actually, it had to be ordered from the original supplier, which caused a small delay. However, it was a faster process than they had predicted, which was a plus.
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Sep 21, 2023
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Slow to respond, defective products not yet replaced
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
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Answer by reuter.com - Bathrooms & Lighting
Sep 21, 2023
We apologise you aren't satisfied with our after-sales service. As the whole topic is about different quality aspects and maybe wrong elictricity installation, we have to forward the complaint to the manufacturer to check.
In this way, we can prevent. This is the only way we can avoid further defective deliveries or find out if there is a series change.
Sep 21, 2023
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Professional!
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Sep 18, 2023
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Sep 15, 2023
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Schedules of availability never respected.
Few persons in the cie capable to speak english
Finally prices are very high regarwing the fact that all you items are sold separatly whereas from the other providers in one price all is included.
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Answer by reuter.com - Bathrooms & Lighting
Sep 18, 2023
We apologise you aren't satisfied with our terms and conditions. By system, we can not see a delay in the mentioned delivery time.
Sep 13, 2023
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Sep 11, 2023
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Fast delivery, good client service.
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Sep 11, 2023
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You shoud know ( before you pay) when you get your items. Wehave been waiting now about 1 month. Construction site is waiting.
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Answer by reuter.com - Bathrooms & Lighting
Sep 11, 2023
We apologise for the inconvenience caused.
Sep 10, 2023
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Really helpful and responded fast and efficiently. I Was able to buy exactly what I needed with their help through email
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