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Top positive review
Apr 14, 2024
Verified review
The discount on the products was very impressionant the delivering time is rather slow , Eastern weekend could have made the delivery slower? , but to pay twice the charged price (2*95€) for transport when it was clear that the 2 orders where packed together making it one package and one transport , (as asked for in my email) the very good impression with the very interesting prices was cooling a little . All materials were very well packed . Maybe a discount on the second order ? I stil recommend your website.
I ordered six lighting fixtures beginning of August, totaling around 3000 euros. Out of the six, three (!) came defective. One month later and I am still waiting for the replacements. All this after a looong and tiresome exchange of emails. Response time is very slow (the next day you will get a "we have forwarded your inquiry to the manufacturer"). This is mainly because they do not offer the after sales services themselves but act as a proxy between you (the customer) and the seller. People answering phones in the call center do not speak English, apart from "write email to reklamation". All and all, not to recommend.
They had the product i needed in stock. I also managed to contact them by telephone-and they sent the product swiftly
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Feb 18, 2024
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Excellent delivery of a unik article.
Fast and very good service during the whole proces.
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Feb 18, 2024
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Customer service and delivery….
Delivery is very fast as expected and customer care service is appreciated….
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Feb 3, 2024
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Living room lights
Fast delivery. Nice quality materials. Nothing to complain for the moment
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Feb 13, 2024
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Excellent information about products and handling/shipping
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Feb 4, 2024
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Everything worked flawlessly
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Feb 12, 2024
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Tutto perfetto. Grazie
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Feb 7, 2024
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Just perfect!
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Jan 26, 2024
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Fast delivery!
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Feb 10, 2024
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Jan 22, 2024
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Oct 30, 2023
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Hyper efficient. We booked online and the process was really smooth. Slight delay between order processing and matching the payment. Otherwise seamless.
The Dasher delivery tracker seemed to be a step behind. Nothing to do with Reuter but no harm to note. No update between exit from factory to delivery.
We have yet to install so we cannot comment on the products. Thank you. Great service. Rgds. Eamonn
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Sep 21, 2023
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The quality of the product matched my expectations
The quality of the product was as expected and the communication and assistance as very good. What could be made better was the clear notion of the availability of the products on the website. The product appeared as available in stock, but actually, it had to be ordered from the original supplier, which caused a small delay. However, it was a faster process than they had predicted, which was a plus.
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